CANNOT activate MySteinberg!

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kimmie
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Re: CANNOT activate MySteinberg!

Post by kimmie » Mon Apr 17, 2017 4:54 pm

Hi, I am having the same problem. I also never got my activation email for MySteinberg.

navsol
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Re: CANNOT activate MySteinberg!

Post by navsol » Fri May 05, 2017 12:57 pm

I have the same problem, the activation email does not arrive, would some one please send me one, thanks a bunch

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Re: CANNOT activate MySteinberg!

Post by BryanVH » Sat Jun 17, 2017 2:34 am

Hey. I just found this thread and, well, what can I say, I also find myself unable to activate my account to get the Cubase software which was bundled with the shiny new MKii. (The confirmation email never came nor did any of the resends.) It seems like Ed is the one fixing this. Any help would be greatly appreciated!

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll » Tue Jun 20, 2017 2:37 pm

You have received a PM
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flyingwind66
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Re: CANNOT activate MySteinberg!

Post by flyingwind66 » Thu Jun 22, 2017 7:15 pm

Hi, I am also having trouble activating my account... the activation for my forum account came immediately but for my main account, to download the software, I've tried 2 different emails and clicked "resend activation email" 3 times.

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll » Fri Jun 23, 2017 8:39 am

PM sent :)
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Steinberg Media Technologies GmbH
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youngreddtx
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Re: CANNOT activate MySteinberg!

Post by youngreddtx » Wed Jul 19, 2017 2:05 am

i too can not activate my product. I went to www.steinberg.net/gettingstarted. once i put in email it said email was sent and it was not. very frustrated to see there has been a post about this since 2015 and there are still problems. please assist and make the necessary changes so others won't have to go through this process.there is no feeling like being excited about the purchase your new cubase software only to find out that you can't install. please help.

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Re: CANNOT activate MySteinberg!

Post by volpevenejer » Sat Jul 22, 2017 2:49 pm

Need assist. LIke others here i have not received my activation email from steinberg. Trying to download Cubase LE with codes provided by steinberg has not provided the activation email for my account. please urgently assist or i will be forced to return this interface. Your assistance is greatly appreciated

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll » Thu Jul 27, 2017 7:17 am

Looks like, the activation has reached you shortly after this posting...
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youngreddtx
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Re: CANNOT activate MySteinberg!

Post by youngreddtx » Thu Jul 27, 2017 8:26 pm

Yes, thanks. But to my disappointment Cubase does not function correctly. I have latency issues when recording audio. I've been using Cubase for over 13ys so I'm familiar with switching the buffer, even downloaded the latest driver for both interfaces that I trouble shooted the issue with and got the same results. There is a forum titled "issuses" that I have posted to last week the only response is "Mine does the same thing" from another user. Please advise what I am to do. I'm pretty frustrated Ed. I'm hoping you will be able to help me out or advise who to turn to to get this fixed. Please help as I run my studio for business.

nbn
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Re: CANNOT activate MySteinberg!

Post by nbn » Sat Aug 05, 2017 2:59 pm

Trying to Re-Activate but the eLicenser is not showing up.
After registration for eLicense is saying:

"Your eLicenser with the number XXXX XXXX was successfully registered.
Currently, there is no valid Steinberg product license found on this eLicenser"

Using the eLicenser Contol Center and the Activation Code is saying that the code was already used once and I need to ask for new code.

But cannot do that because "There is no Soft-eLicenser to reactivate." when trying

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll » Mon Aug 07, 2017 7:33 am

@nbn, this is off topic here. Please contact support directly.
https://helpcenter.steinberg.de/hc/en-us
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KeithRO
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Re: CANNOT activate MySteinberg!

Post by KeithRO » Thu Aug 17, 2017 10:41 am

Hi, I am also having issues. I do not receive a activation email. I desperately need to reinstall Cubase Pro but can't download the files because I can't access MySteinberg account. Please can you assist.
Thanks

ann81
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Re: CANNOT activate MySteinberg!

Post by ann81 » Thu Sep 07, 2017 5:55 pm

Hi, seems I'm not the only one having this issue. I tried creating an account in order to download Cubase AI which I have an access code for, but the account activation mail never gets send even if I keep clicking on "re-send activation e-mail". It's not possible to get a contact support ticket because it requires the account to be activated. Not sure if admin Ed Doll can help. Do I need to send a PM?

Thanks in advance.

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll » Fri Sep 08, 2017 9:26 am

For those of you having Gmail accounts (including ann81), could you please check whether the web client view also shows the "promotions" tab and whether there is an activation email from us in there?
https://support.google.com/mail/answer/3094499 (Step 2)

If the tabs are not activated it should be displayed in the main inbox but you never know.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
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ann81
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Re: CANNOT activate MySteinberg!

Post by ann81 » Sun Sep 10, 2017 12:40 pm

Ed Doll wrote:
Fri Sep 08, 2017 9:26 am
For those of you having Gmail accounts (including ann81), could you please check whether the web client view also shows the "promotions" tab and whether there is an activation email from us in there?
https://support.google.com/mail/answer/3094499 (Step 2)

If the tabs are not activated it should be displayed in the main inbox but you never know.
Thank you, it's fixed now. :)

thunderthor1
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Re: CANNOT activate MySteinberg!

Post by thunderthor1 » Tue Sep 12, 2017 2:18 am

i'm having the same problem. I need serial number to get activation code. so right now i'm at a wall.

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll » Fri Sep 15, 2017 1:47 pm

thunderthor1 wrote:
Tue Sep 12, 2017 2:18 am
i'm having the same problem. I need serial number to get activation code. so right now i'm at a wall.
That's off topic as this is about activating the MySteinberg account. Please submit a ticket or contact our local distribution for help.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
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endarker666
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Re: CANNOT activate MySteinberg!

Post by endarker666 » Mon Sep 18, 2017 4:39 pm

I have the same problem, all licences for cubase, wavelab and my ur22 are gone, the account seems new all my personal info is gone, what has happened?

When I try to post a ticket on my steinberg I end up in the login window even though I am logged in.

Regards
Peter Härje

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Re: CANNOT activate MySteinberg!

Post by cororo » Wed Oct 18, 2017 7:31 am

Hi, I bought UR44 and wanted to download Cubase AI.
But registration fails.
After entering my email and password there appears text "Activation email sent successfully",
but nothing received; tried several times..
If I understand, somebody sends the activation link via PM.
Please do it for me too.
Thanks.

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll » Wed Oct 18, 2017 12:19 pm

PM sent!
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
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Benny6
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Re: CANNOT activate MySteinberg!

Post by Benny6 » Wed Dec 13, 2017 7:52 pm

I am also unable to receive an activation email. I have tried to resend the email multiple times, and even checked with my email provider but the problem is not on their end.

Can you provide a link to activate the MySteinberg account?

I appreciate it.

Thank you.

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll » Thu Dec 14, 2017 8:33 am

PM sent!
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
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DukiEE
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Re: CANNOT activate MySteinberg!

Post by DukiEE » Thu Jan 04, 2018 6:09 pm

Hi, I have the same problem with recieving activation email. Would you please help me out?
Thank you!

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Ed Doll
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Re: CANNOT activate MySteinberg!

Post by Ed Doll » Fri Jan 05, 2018 10:59 am

Another PM sent!
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