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Sequel Content Re-activation code

Posted: Wed Mar 08, 2017 3:38 pm
by simonmc1
Hi

I've just successfully installed Sequel 3 on a second machine (the old one is starting to fail) and I have the USB licenser. All the content has reactivated except:-

Instrument Set Synthesizers and Bonus Loops (sequel bonus pack 01). If i re enter the activation code located in My Products the elicenser control centre tells me that I've already used the code. Could you please send me new codes??

Thank you, Simon

Re: Sequel Content Re-activation code

Posted: Thu Mar 09, 2017 10:54 pm
by Alexandra Auvinen
Hello,

You most likely activated these initially on a soft eLicenser instead of the key. Do they show up under a different eLicenser in your MySteinberg account? If so, you can reactivate the licenses by following the steps here:

http://www.steinberg.net/en/support/sof ... ation.html

Please note that you will need to enter your new soft eLicenser number (found on the left hand side of the eLicenser Control Center) to successfully reactivate the license.

Once this is done, you will receive new codes. My suggestion moving forward is to activate them on your key.

Thank you.

Re: Sequel Content Re-activation code

Posted: Fri Mar 10, 2017 6:29 pm
by simonmc1
Hi,

I appear to have all the licenses on my USB licenser (including the one for the bonus content). I have attached a screen shot showing the control centre window with all the licenses and the window from sequel 3 showing that the bonus material is missing from content library window.

Do I need to download the bonus content material again from somewhere??

Thank you.

Simon

Re: Sequel Content Re-activation code

Posted: Sun Mar 12, 2017 10:28 am
by simonmc1
I also do not have any factory content showing either???

Re: Sequel Content Re-activation code

Posted: Mon Mar 13, 2017 2:40 pm
by Alexandra Auvinen
Hi Simon,

I deleted the attachment for privacy concerns, it included your license numbers. It looks like you have all the additional purchases installed except the Synthesizers VST Sound Set, I will send you the download in a PM. Either way, it looks like the factory content did not install or you may just have something typed into the filter. Do you have anything typed into the text box underneath "factory content"? I can't tell from the screenshot since the menu is expanded.

If not, let me know and I will send instructions to install successfully.

Thanks.

Re: Sequel Content Re-activation code

Posted: Mon Mar 13, 2017 5:12 pm
by simonmc1
Thank you,

Will this include the 500 bonus loop content?? I assume this will show in the content list once I've installed as I have it activated on my USB license??

Re: Sequel Content Re-activation code

Posted: Mon Mar 20, 2017 4:18 pm
by Alexandra Auvinen
Hello,

The bonus content is included with the installation and unlocked with the bonus pack license.

Thank you.