Upgraded to Windows 8 now no licences

Discuss all Sequel related topics.
Post Reply
New Member
Posts: 4
Joined: Sat Apr 21, 2012 8:06 pm

Upgraded to Windows 8 now no licences

Post by banamanuk » Tue Dec 04, 2012 9:30 pm

I have messaged Steinberg on 26th and 29th November 2012 and have still not received a reply.

I have a problem on a relatively new PC (<6mths old). The PC has a good spec as below. Initially it was shipped with Windows 7. I had to contact Steinberg when I received the PC as I was unable to get the e-licenser to accept my licence codes following a reinstall. This was finally resolved, however I have recently upgraded to Windows 8. Following the upgrade I am unable to run Sequel 3.

Platform: PC
OS: Windows 8 64
CPU/Computer model: Intel Core i7
eLCC / LCC: eLicenser Control Center (eLCC)
Clock speed: i7
RAM (GB): 16GB

I have just upgraded from Windows 7 to Windows 8 . Some time ago I was assisted by your support team in providing new activation codes for my Sequel 3 software following purchase of a new PC.

It appears that I am now unable to open the software Sequel 3. I have tried everything in e-licencer such as repair functions, I upgraded to the latest version. I then logged on here to seek email help but received no reply. I have also tried using the Activation/ Reactivation section on the website.

However when I input my e-license number and my last activation code, which was emailed to me by your help team previousy I get an error message saying that I need to contact you.

My version of Sequel 3 was an upgrade from Sequel 2 but that shouldnt make a difference I have always purchased the correct licences at all times as you will see from my account history.

Please can you supply me with the right codes so I can begin using the software again?

I am unsure why my previous two emails have not been answered.

Steinberg Employee
Posts: 153
Joined: Tue Dec 14, 2010 4:00 pm

Re: Upgraded to Windows 8 now no licences

Post by Bodo » Wed Dec 19, 2012 12:13 pm

Do you see you see a Sequel license on the soft elicenser in the elicenser control center?

If not, please follow the "Reactivation" instructions of this Knowledge Base article

Post Reply

Return to “Sequel”

Who is online

Users browsing this forum: No registered users and 1 guest