Whatever happened to Steinberg support its......

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leo tolstoy
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Joined: Fri Jan 07, 2011 5:44 pm

Whatever happened to Steinberg support its......

Post by leo tolstoy » Thu Aug 15, 2013 9:45 pm

really bad. i posted on here a week ago and understand, this being a user forum, that I haven't had any replies. :(

So thought i would contact SB direct but they just havn't bothered to reply - pretty poor show - it seems like they are not too bothered with supporting customers whose products are not working properly. Such a shame because I've been using Sequel since it was first released and it is a great product.

In contrast I have a Akai Miniak - brilliant synth - and the support is second to none - same day responses, sometimes within an hour and always a comprehensive reply that deals directly with the issue - not bla bla try the magic bullet bla bla bla.

I have decided to start looking at other software DAW's because the Steinberg/Yamaha support is so awful. Such a shame.

Rant over ;)

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Re: Whatever happened to Steinberg support its......

Post by simoncrocket » Fri Aug 23, 2013 9:43 am

That is a shame - and disheartening for all us Sequel users...come on Steinberg, we are your loyal customers :!:

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