Problems with e-Licensers

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slog84
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Problems with e-Licensers

Post by slog84 » Fri Jun 12, 2015 10:00 pm

I have 2 accounts on Steinberg (2 e-Licensers).... On 1 hard drive I have Sequel, on another - bonus pack 01.... I want to reunite Sequel with bonus pack 01, but i can't reactivate one of them, because, then I enter the new Soft-eLicenser number - "This eLicenser number has already been registered by another user".
What do I do?

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WTS
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Re: Problems with e-Licensers

Post by WTS » Wed Jun 17, 2015 11:50 pm

If you launch eLicenser Control Center ( from your Mac Applications folder ) go to the HELP file and it explains how you can make that correction yourself.

However, if i had that problem I would FIRST contact eLicenser Control Center by email/web mail and tell them about your problem and ask them for their help before i made any attempt to fix the problem since you already created a problem by creating two accounts which at the time may have made sense to you.

Good luck and let us know if you were able to transfer the authorizations into one account.

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