How do I redownload my Sequel Sound Sets

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shaneaproductions
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How do I redownload my Sequel Sound Sets

Post by shaneaproductions » Tue May 10, 2011 11:05 pm

Hello!

After my PC crashed, I downloaded and registered Sequel 2 on my new MacBook Pro. How do I download and install the content of the extra Sound Sets I purchased? The licenses are already on my Steinberg Key.

Thanks,

Shane

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JHP
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Re: How do I redownload my Sequel Sound Sets

Post by JHP » Wed May 11, 2011 10:07 am

Hi,
The Steinberg.net Online Shop is administered by Asknet.
Search your email history for mails from "Asknet".

Here you can find your Asknet login data which you need to download the purchases. If the download links time limit has expired you can send Asknet an email and they will extend the time limit so you can download the content again.

Gr,
JHP
Jan Peters, QA
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!

simoncrocket
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Re: How do I redownload my Sequel Sound Sets

Post by simoncrocket » Sun Jul 10, 2011 4:49 pm

Hi - My extra content PROLOGUE DISCOVERIES is no longer showing in SEQUEL 2 - after my PC re-install - just read this thread, and tried the process, but the email address steinberg@asknet.de has been returned by the post master returned the mail with ;
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 Unrouteable address (state 14).
Can you help ?
simoncrocket

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JHP
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Re: How do I redownload my Sequel Sound Sets

Post by JHP » Tue Jul 12, 2011 11:44 am

Hi,
You've got mail:
When you check your Emails again now the problem should be solved.

Gr,
JHP
Jan Peters, QA
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!

simoncrocket
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Re: How do I redownload my Sequel Sound Sets

Post by simoncrocket » Wed Jul 13, 2011 12:36 pm

Thank you - All downloaded again and sorted :P
simoncrocket

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JHP
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Re: How do I redownload my Sequel Sound Sets

Post by JHP » Wed Jul 13, 2011 12:39 pm

Nice!

Gr,
JHP
Jan Peters, QA
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!

MISTASMOKE
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Re: How do I redownload my Sequel Sound Sets

Post by MISTASMOKE » Tue Aug 09, 2011 7:15 am

Hi guys,

I have the same problem and when I replied to my order email with the link to download the sequel content I had purchased a year ago I got the same undeliverable message from the postmaster thingamabob. How do I get in touch with them to request re downloading my content? I clicked that you got mail link and it had zero to do with this. So I'm left scratching my head and feverishly googling how to get my sequel content back. Please help :cry:

...update.

I was able to contact them via their website and am now awaiting an answer. Hopefully everything will be resolved soon. Thanks anyhow!
MISTASMOKE the guardian of the flame

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JHP
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Re: How do I redownload my Sequel Sound Sets

Post by JHP » Tue Aug 09, 2011 10:10 am

Ok, let us know how it turns out. If the problem remains I will help you solve this. ;)

Gr,
JHP
Jan Peters, QA
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!

hultberg
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Re: How do I redownload my Sequel Sound Sets

Post by hultberg » Tue Aug 09, 2011 4:37 pm

I have migrated to MAC and cannot download my Sequel Content Set... how do I do?
H H

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JHP
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Re: How do I redownload my Sequel Sound Sets

Post by JHP » Tue Aug 09, 2011 6:16 pm

hultberg wrote:I have migrated to MAC and cannot download my Sequel Content Set... how do I do?
Hi,
The Steinberg.net Online Shop is administered by Asknet.
Search your email history for mails from "Asknet".

Here you can find your Asknet login data which you need to download the purchases. If the download links time limit has expired you can send Asknet an email and they will extend the time limit so you can download the content again.

Gr,
JHP
Jan Peters, QA
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!

hultberg
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Re: How do I redownload my Sequel Sound Sets

Post by hultberg » Wed Aug 10, 2011 6:46 am

JHP wrote:
hultberg wrote:I have migrated to MAC and cannot download my Sequel Content Set... how do I do?
Hi,
The Steinberg.net Online Shop is administered by Asknet.
Search your email history for mails from "Asknet".

Here you can find your Asknet login data which you need to download the purchases. If the download links time limit has expired you can send Asknet an email and they will extend the time limit so you can download the content again.

Gr,
JHP
The time limit has been reached, which address should I use to contact Asknet???
I have my License Number and proof

Regards
Hakan Hultberg
H H

hultberg
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Re: How do I redownload my Sequel Sound Sets

Post by hultberg » Thu Aug 11, 2011 7:02 pm

How do I contact Asknet???
H H

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JHP
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Re: How do I redownload my Sequel Sound Sets

Post by JHP » Fri Aug 12, 2011 2:53 pm

hultberg wrote:How do I contact Asknet???
Do you not have the contact information available in your mail account history?
Search your email history for mails from "Asknet".

Gr,
JHP
Jan Peters, QA
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!

Dewaine
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Re: How do I redownload my Sequel Sound Sets

Post by Dewaine » Sun Sep 18, 2011 11:50 pm

Same issue, migrated to Mac.....etc.

Of course I do not have the email from 3 years ago. And I should not have to keep emails for years and years to access what I own, and what is on my dongle. All and I repeat, ALL other companies allow you do re-download purchase products, so I would expect the same basic service from Steinberg.

So I will ask you, Steinberg- the company I bought the content from, please tell me how to access the content. Old computer is crashed and gone, I simply need the products that I purchased. Of course, I could get a torrent and get it, but I am trying to work with the company that received my money.

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JHP
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Re: How do I redownload my Sequel Sound Sets

Post by JHP » Mon Sep 19, 2011 3:52 pm

Dewaine wrote:Same issue, migrated to Mac.....etc.
Of course I do not have the email from 3 years ago. And I should not have to keep emails for years and years to access what I own, and what is on my dongle. All and I repeat, ALL other companies allow you do re-download purchase products, so I would expect the same basic service from Steinberg.
First of all, welcome to the forums and nice to meet you.
As I have stated you can re-download your products. ;)
Dewaine wrote: So I will ask you, Steinberg- the company I bought the content from, please tell me how to access the content. Old computer is crashed and gone, I simply need the products that I purchased. Of course, I could get a torrent and get it, but I am trying to work with the company that received my money.
The online shop runs over Asknet. You have purchased a download product through them. Once the order has been processed Asknet sends you an email with an activation code and a download link. This is your private license and download information and not something that you would like to post in a public forum. This is why this information is only handled through email. Do not post your download link and activation codes around the web and dont ask others to do so! Just contact Asknet and ask them to reactivate the downoload link and resend the order confirmation.

Once you download the data I would advise to backup the data if you do not want to re- download it.

I would also advise to transer or directly download your licenses to a USB- eLicenser.

Store your license on an USB-eLicenser
Image
You can transfer your licenses on to the USB- eLicenser or download it directly to this USB device.
The USB -eLicenser makes your product licenses portable so you can install the products anywhere you like. Once you connect the USB- eLicenser the license will be detected and the Software will run.

Also if you change your harddisc and the hardware configuration your license will remain untouched and stable on the USB- eLicenser. The USB- eLicenser can be purchased here:
USB- eLicenser
----------------------------------------------------------------------------------------------------

Gr,
JHP
Jan Peters, QA
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook!

Dewaine
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Re: How do I redownload my Sequel Sound Sets

Post by Dewaine » Tue Sep 20, 2011 1:55 am

Thanks for the prompt reply! Got the PM, and now have the content. Thanks again.....

I was a bit upset when I wrote the first post, as the thread seemed to give the impression I would have to spend a lot of time just getting the product again. That proved not to be the case. Good customer service, and thanks again!

grantglobewalker
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Re: How do I redownload my Sequel Sound Sets

Post by grantglobewalker » Mon May 14, 2018 12:45 am

Hello!

I have the same issue- I have migrated to Mac from PC.
My PC had the Beats Essentials, downloaded and purchased.
I tried to utilize the email with the confirm and activation code- which did not work.

I replied to Asknet but it returned with the 550 error.

Please help me!

-G

Romantique Tp
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Re: How do I redownload my Sequel Sound Sets

Post by Romantique Tp » Mon May 14, 2018 1:01 am

You can download all Sequel Sound Content sets here:
https://www.steinberg.net/index.php?id= ... nloads&L=1

To use them, you'll have to reactivate your licenses:
https://helpcenter.steinberg.de/hc/en-u ... /206530004
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

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