Download Assistant not loading

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tc7four
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Download Assistant not loading

Post by tc7four » Tue Oct 22, 2019 2:11 am

I tried updating the assistant today as I was prompted from the app. It downloaded the files but reported an error. So I manually downloaded the app from the Steinberg site and installed it. Yet after the install, when I double click or run as an Admin, the app fails to start. Running Windows 10 1903 64 Home. Anyone else experiencing this as well?

Fu Goo
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Re: Download Assistant not loading

Post by Fu Goo » Tue Oct 22, 2019 2:41 pm

Same here, went to get a copy of Groove agent and had to install download assistant now it wont run???? Windows did have an update recently :roll: Then tryed a elicence update still same issue.

Is it a windows issue??

relayer
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Re: Download Assistant not loading

Post by relayer » Fri Oct 25, 2019 11:43 pm

Same here. After downloading SDA 1.16 yesterday I got a “Signature is corrupt or invalid” message after Edge did a download security scan. The same happens when I download the Cubase 10.0.50 update directly from the Steinberg site. No joy updating directly from SDA 1.15 either. It’s starting to look like a Steinberg issue with their digital signatures.

Thankfully i downloaded the full 10.0.20 install and 10.0.40 update before my other computer died.

Fu Goo
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Re: Download Assistant not loading

Post by Fu Goo » Mon Oct 28, 2019 11:54 am

Any chime in from Steinberg people for a fix???? My full version of Groove Agent trial will expire before I can even download it at this rate.

Fu Goo
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Re: Download Assistant not loading

Post by Fu Goo » Mon Oct 28, 2019 12:18 pm

Tried reinstalling download assistant from my previous downloads. Wont boot without update? Tried v1.15 & v1.12. Goes to auto update then just hangs. I guess download assistant doesn't work on Windows 10 anymore.

Fu Goo
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Re: Download Assistant not loading

Post by Fu Goo » Fri Nov 15, 2019 8:29 am

Hmmmm I can hear crickets among the silence. Is nobody else experiencing this issue?

Shadifauzi
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Re: Download Assistant not loading

Post by Shadifauzi » Fri Nov 15, 2019 11:13 am

The Same problem .. Download assistant not open

Stefan
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Re: Download Assistant not loading

Post by Stefan » Fri Nov 15, 2019 1:05 pm

Same here on Win 10. But on Win 7 it works.
Maybe because updates now are only tested with Win 10? ;)
N10 / WL P10 / C10.5P / Komplete 12U + K88 / JD-XA / System 8 / Maschine MK3
i9-9900X, 128GB, Gigabyte X299 UD4 Pro, GeForce NVIDIA RTX 2070, Win10, FF802

tonka134
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Re: Download Assistant not loading

Post by tonka134 » Sat Nov 16, 2019 1:10 am

This is happening to me on both my win10 desktop and win10 laptop. The SDA just won't launch at all. Tried disabling antivirus and firewall, compatibility settings install/reinstall and it just doesn't do anything when I click the exe. I just want to download the software I bought but I just can't get the SDA to work. Very frustrating.

Stefan
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Re: Download Assistant not loading

Post by Stefan » Sat Nov 16, 2019 12:51 pm

Hi @tonka134, I downloaded it directly from here https://www.steinberg.net/en/support/downloads.html. Hope it helps.
N10 / WL P10 / C10.5P / Komplete 12U + K88 / JD-XA / System 8 / Maschine MK3
i9-9900X, 128GB, Gigabyte X299 UD4 Pro, GeForce NVIDIA RTX 2070, Win10, FF802

tonka134
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Re: Download Assistant not loading

Post by tonka134 » Sat Nov 16, 2019 2:28 pm

Thank you Stefan,

I actually need an installer for Padshop Pro 2. Steinberg Download assistant fails to launch on both my win10 machines.

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