Windows 10 updates wipes out my eLicencer

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Andygrab321
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Windows 10 updates wipes out my eLicencer

Post by Andygrab321 » Fri Dec 20, 2019 11:36 pm

Every time Windows 10 does an update it wipes out my eLicencer information and I can't use Cubase until I call and get a reactivation code and I don't know why. I am using Elements and it does not say what version it is, it just says Elements on the box. Should I go back to Windows 7 or do I need to buy a dongle for it to work without calling for an activation code every time there is an update to Windows 10. Thank you I would appreciate any help.

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Ed Doll
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Re: Windows 10 updates wipes out my eLicencer

Post by Ed Doll » Mon Dec 23, 2019 11:15 am

Have you had a look at this article yet? https://helpcenter.steinberg.de/hc/en-u ... -eLicenser
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

Connect with Steinberg on Facebook, YouTube, Twitter, Instagram and SoundCloud!

RuskinF
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Re: Windows 10 updates wipes out my eLicencer

Post by RuskinF » Fri Dec 27, 2019 10:11 am

I would suggest you not to go back to Windows 7 as the support for Windows 7 would end in January 2020. Instead, stay with Windows 10. Even I've had problems with other software I installed on Windows 10. The problem is with Windows 10 and not the software installed on it.
If you find the solution, let me know about it.

Andygrab321
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Re: Windows 10 updates wipes out my eLicencer

Post by Andygrab321 » Sun Dec 29, 2019 2:43 am

Ed doll,

Thank You for your help. The other support people had me download elements 9 over and over. I went to the link you sent me and downloaded a new version of the eLicenser, so far so good. Just waiting for the next Windows 10 update, if everything is ok I will switch to a computer with more power and memory and a bigger core processor.

Thank you again.
Andy

Andygrab321
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Re: Windows 10 updates wipes out my eLicencer

Post by Andygrab321 » Sun Dec 29, 2019 2:46 am

Thank you RuskinF,
I will stay with Windows 10 if the link Ed Doll sent me works.

Thank you for your help.
Andy

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