Error:"sorry, connection failed: no reply"

All topics on the VST Connect products and Studio Pass
Post Reply
hesca116
Member
Posts: 303
Joined: Wed Mar 30, 2016 7:17 pm
Contact:

Error:"sorry, connection failed: no reply"

Post by hesca116 » Sat Dec 02, 2017 2:44 pm

Hello folks,

I´m getting this error when trying to connect to a client´s computer via VST Connect SE performer

Any idea what it means or how to fix it?

I´ve had several sesions, without any issues... His firewall is set up with an exception for VST Connect Performer.

Any ideas?

Romantique Tp
External Moderator
Posts: 3015
Joined: Fri Aug 07, 2015 3:25 pm
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by Romantique Tp » Sat Dec 02, 2017 4:59 pm

Maybe tell them to try disabling their antivirus or other security software. Some of them are extremely oversensitive and can get in the way of many things.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

hesca116
Member
Posts: 303
Joined: Wed Mar 30, 2016 7:17 pm
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by hesca116 » Wed Dec 06, 2017 3:07 am

We both already setup exceptions on the firewall and antivirus... no luck.

Anyone experienced this error before?

User avatar
Spork
Moderator
Posts: 202
Joined: Mon Nov 18, 2013 12:20 pm
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by Spork » Wed Dec 06, 2017 9:57 am

Hi,
Can you drop me Mail? m.spork (at) steinberg.de

Thanx,
Michael.
Michael Spork, Developer
Hamburg, Germany

hesca116
Member
Posts: 303
Joined: Wed Mar 30, 2016 7:17 pm
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by hesca116 » Thu Dec 07, 2017 7:17 pm

I will! Thanks!

pakchamkai86
New Member
Posts: 26
Joined: Thu Sep 01, 2016 9:35 am
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by pakchamkai86 » Wed Feb 07, 2018 3:47 pm

Hi
i'm having the same problem .. gave my client the number and they cant connect it to me and keep connection failed

anyway i can fix this ?

User avatar
Spork
Moderator
Posts: 202
Joined: Mon Nov 18, 2013 12:20 pm
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by Spork » Wed Feb 07, 2018 4:20 pm

Hi, Can you please give us more informations? Which Cubase version are you running? Which version of the Performer client has been used? Thanx, Michael.
Michael Spork, Developer
Hamburg, Germany

pakchamkai86
New Member
Posts: 26
Joined: Thu Sep 01, 2016 9:35 am
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by pakchamkai86 » Wed Feb 07, 2018 5:25 pm

Spork wrote:
Wed Feb 07, 2018 4:20 pm
Hi, Can you please give us more informations? Which Cubase version are you running? Which version of the Performer client has been used? Thanx, Michael.
Hi Michael,

i'm running on cubase pro 9.5.10 64bit
i'm using VST connect SE version 4.0.10.12 and my client uses the VST Connect Performer 4.0.10.12

User avatar
musicullum
Member
Posts: 514
Joined: Wed Dec 05, 2012 7:31 pm
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by musicullum » Wed Feb 07, 2018 7:56 pm

some questions: Is that the exact error message you get? As you appear to be using ID connection (number input), you know there must be a blank (space) between the 2 number blocks, right? Other than that, said message usually appears when UDP is blocked from one of your computer which in turn is not by default. If you have some security/virus protection software, try to disable it and see if it works.
musi

pakchamkai86
New Member
Posts: 26
Joined: Thu Sep 01, 2016 9:35 am
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by pakchamkai86 » Thu Feb 08, 2018 5:28 am

musicullum wrote:
Wed Feb 07, 2018 7:56 pm
some questions: Is that the exact error message you get? As you appear to be using ID connection (number input), you know there must be a blank (space) between the 2 number blocks, right? Other than that, said message usually appears when UDP is blocked from one of your computer which in turn is not by default. If you have some security/virus protection software, try to disable it and see if it works.
Hi

yeaa we are getting exact the same error msg " sorry, connection failed: no reply"" even we tried to login using our email also cannot be connected, plus we have disable all our security/virus protection software

User avatar
musicullum
Member
Posts: 514
Joined: Wed Dec 05, 2012 7:31 pm
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by musicullum » Thu Feb 08, 2018 9:38 am

That's unusual. If you could provide at least one of the names (not email or mySteinberg name, but the name you choose freely each time) we might try to dig the logs if we can find anything. Sorry for the inconvenience.
musi

pakchamkai86
New Member
Posts: 26
Joined: Thu Sep 01, 2016 9:35 am
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by pakchamkai86 » Thu Feb 08, 2018 10:03 am

musicullum wrote:
Thu Feb 08, 2018 9:38 am
That's unusual. If you could provide at least one of the names (not email or mySteinberg name, but the name you choose freely each time) we might try to dig the logs if we can find anything. Sorry for the inconvenience.
Hi
i will pm you the names

hesca116
Member
Posts: 303
Joined: Wed Mar 30, 2016 7:17 pm
Contact:

Re: Error:"sorry, connection failed: no reply"

Post by hesca116 » Thu Mar 08, 2018 5:03 pm

Hello folks,

I keep having the same issue here.
Is there any other workaround besides "disabling the antivirus"? Is there a guide on how to disable these UDP things? I´m not technical savvy in the networking/internet security stuff.

Thanks!

Post Reply

Return to “VST Connect”

Who is online

Users browsing this forum: No registered users and 1 guest