VST Connect Performer opens to a blank screen

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NZR
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VST Connect Performer opens to a blank screen

Post by NZR » Tue Jun 19, 2018 3:53 pm

I have a collaborator who installed Connect Performer 4.0.20.50 on MacOS 10.11. The application will not fully open - just a white screen. It feels like the OS is preventing it from opening via a no access file/folder buried in the System.

I’m using Cubase Pro 9.5 and it appears they would have to use Connect Performer v4 to connect with me.

Any suggestions on how to fix things their end?

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Spork
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Re: VST Connect Performer opens to a blank screen

Post by Spork » Tue Jun 26, 2018 1:03 pm

Hi,

that's the first time we hear about such a problem. I am sorry. Can we have some more details about the problem? Is your performer running macOS 10.11.6? Is the performer app running on a second screen?

Thanx,
Michael.
Michael Spork, Developer
Hamburg, Germany

NZR
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Re: VST Connect Performer opens to a blank screen

Post by NZR » Wed Jun 27, 2018 1:09 am

The computer running Connect Performer is a Mac laptop using 10.11.6 and there's no second screen involved. Performer will launch but the application window is a blank white screen - no graphics whatsoever. All you can do is quit the application. We downloaded and re-installed a few times, with the same results.

Recently I had the same situation on my computer, 10.12.6, with another creator's application. They instructed me to go to ~/Library/Application Support/Microsoft/Silverlight/OutOfBrowser and change permissions from No Access to Read and Write. The application would open fully after that.

Because the behavior was so similar, I checked the same path on my collaborators computer via TeamViewer and found No Access folders but they weren't the same, that is to say, Silverlight related folders. I didn't know what they were so I left them alone.

santiagobarros
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Re: VST Connect Performer opens to a blank screen

Post by santiagobarros » Sat Jun 30, 2018 12:31 am

I have 2 different MACs running 10.11.06 EL Capitan and 10.13 High Sierra with the same problem PLEASE HELP! At the beggining the app shows a diclosure on internet sharing and after that, There is feedback between speakers and mic. But blank screen .

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Spork
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Re: VST Connect Performer opens to a blank screen

Post by Spork » Mon Jul 02, 2018 9:08 am

Hi,

sorry, yes, we can reproduce the problem. We are working to fix that. Meanwhile there's a workaround : When you the start the "VST Connect Performer" application you will see a dialog telling you : "Please, be aware ...". There is a tick-box to the lower-left side : "Don't show again". Tick that box and accept the dialog. Quit the application and restart it again. The performer should work now ... Correct?

Have a nice day,
Michael.
Michael Spork, Developer
Hamburg, Germany

NZR
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Re: VST Connect Performer opens to a blank screen

Post by NZR » Fri Jul 06, 2018 12:38 am

Thanks Michael Spork! This worked!

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