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Camera access in iPad is not asked from the App

Posted: Sat Aug 24, 2019 10:53 am
by m_b
Hi,

has anyone the problem with an iPad that the app does not ask about Camera Access. So i can not use/send Camera Signals.
New installation of the app and reset of the rights in the iPad has no effect. Apple Support can´t help.

Greetings m_b

Re: Camera access in iPad is not asked from the App

Posted: Sat Aug 24, 2019 11:29 am
by m_b
The iPad from my friend does ask and the Camera works with the Software but not my iPad.
I have no idea and Apple Support also.

Re: Camera access in iPad is not asked from the App

Posted: Sun Aug 25, 2019 1:12 pm
by MSpork
Hi

which iOS Version are you using?

Thanx
Michael.

Re: Camera access in iPad is not asked from the App

Posted: Sun Aug 25, 2019 1:26 pm
by m_b
Hi Michael,

I use iOS 12.4

Greetings m_b

Re: Camera access in iPad is not asked from the App

Posted: Sun Aug 25, 2019 1:27 pm
by m_b
At another iPad with the same iOS 12.4 it works.

Re: Camera access in iPad is not asked from the App

Posted: Mon Aug 26, 2019 7:44 am
by Spork
Hi,

have you checked the settings for the app? Open "Settings" app, scroll down to "VST Connect", select it and enable camera access.

See you,
Michael.

Re: Camera access in iPad is not asked from the App

Posted: Tue Aug 27, 2019 8:57 pm
by m_b
Hi Michael,

there is indeed no Camera to enable.
Studio Pass hast lost the Camera too after resetting rights.
There was a Camera to enable before i know.

How can i reactivate Camera access?
For all Steinberg Apps it is lost at the moment.
Reinstalling the apps makes no change on it.
Hope you can help me.

Greetings m_b

Re: Camera access in iPad is not asked from the App

Posted: Wed Aug 28, 2019 4:21 pm
by musicullum
This is an iPad problem for sure. Go to settings/security (I guess - in German it is "Datenschutz"), there to "camera" and you should see apps which have camera access.

Re: Camera access in iPad is not asked from the App

Posted: Wed Aug 28, 2019 5:26 pm
by m_b
Hi musicullum,

yes that´s the Problem, that in Settings/Security there can no Steinberg App be found.
Every App who uses Camera asks for the right an then can be found in Settings/Security.
But the Steinberg Apps did not ask for Camera usage and can´t be found there.
I hope someone has an idea.

Re: Camera access in iPad is not asked from the App

Posted: Fri Aug 30, 2019 12:21 pm
by musicullum
There ist indeed a problem, Apple update policy strikes again. It works when you installed it with an older version (that's why we couldn't reproduce it in the first place), but Apple now changed it again so that further action has to be provided by the app and installer. Sorry for that, we are working on a fix.