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UR28M not recognized by Ipad

Posted: Tue Apr 28, 2015 4:46 am
by musiquero
Hi, I just got my first Ipad Air 2 and I want to connect it to my UR28M but I get this message
Cannot Use Device Steinberg UR28M: The connected device is not supported..
Can anybody help me, it is my first time using an Ipad.
I was reading something about Class Compilant Mode?, is that a setting I need to change ?

Re: UR28M not recognized by Ipad

Posted: Tue Apr 28, 2015 5:14 pm
by LSlowak
musiquero wrote:Hi, I just got my first Ipad Air 2 and I want to connect it to my UR28M but I get this message
Cannot Use Device Steinberg UR28M: The connected device is not supported..
Can anybody help me, it is my first time using an Ipad.
I was reading something about Class Compilant Mode?, is that a setting I need to change ?
Hi,

Please have a look at the UR28M manual on page 31 that shows up with a connection example for the iPad:
http://download.steinberg.net/downloads ... ual_en.pdf

Some important notes:
- Please make sure to use Apple's original adapter (Apple iPad Camera Connection Kit/ Lightning - USB Camera Adapter) when connecting the audio interface with the iPad
- In case, you run an older UR28M device (before Oct 13) it might be required to update its firmware http://www.steinberg.net/index.php?id=d ... _ur28m&L=1
- Give it a try to shut down the iPad ("slide to power off") and restart the device before connecting the audio device

Hope that helps,

Lars