Lost Steinberg account and USB Key :(

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s0415
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Lost Steinberg account and USB Key :(

Post by s0415 » Mon May 20, 2019 1:57 pm

"Lost Steinberg user account and USB Key"
Ho do i do :(

They lost the USB e-licence key for Cubase 8.5 in my consulting studio. However,
I can not figure out who was responsible for registering the product,
so I do not even know the name of the User account that made the initial activation.

"They only have Activation code for product box and initial registration"

Is there a way to get this account back?

They want to upgrade to Cubase 10 this time. But I can not find any USB accounts either.

Please help me.

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Prock
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Re: Lost Steinberg account and USB Key :(

Post by Prock » Tue May 21, 2019 5:11 pm

Suggest that you contact Steinberg support. Good luck.

https://helpcenter.steinberg.de/hc/en-u ... /206530864

Regards 8-)
PRock Studio

DAW: Cubase Pro 10.5, OS: Win 10 Pro x64, CPU: Intel Core i7 4700K @ 4.0GHz, RAM: 32GB/DDR4/2800MHz, Graphics: 4GB GeForce GTX 960, Mobo: MSI Z170A Gaming Pro Carbon, AI: PreSonus Studio 192 Mobile, Mic Preamp: PreSonus TubePre, Headphone Amp: PreSonus HP4, Studio Monitors: Mackie MR5, 3rd Party VSTs: GSi VB3-II, SampleTank 3, Amplitube 4, Miroslav Philharmonik 2, EZDrummer 2

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