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Lost Steinberg account and USB Key :(

Posted: Mon May 20, 2019 1:57 pm
by s0415
"Lost Steinberg user account and USB Key"
Ho do i do :(

They lost the USB e-licence key for Cubase 8.5 in my consulting studio. However,
I can not figure out who was responsible for registering the product,
so I do not even know the name of the User account that made the initial activation.

"They only have Activation code for product box and initial registration"

Is there a way to get this account back?

They want to upgrade to Cubase 10 this time. But I can not find any USB accounts either.

Please help me.

Re: Lost Steinberg account and USB Key :(

Posted: Tue May 21, 2019 5:11 pm
by Prock
Suggest that you contact Steinberg support. Good luck.

https://helpcenter.steinberg.de/hc/en-u ... /206530864

Regards 8-)