eLicenser gone...

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überfuzz
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eLicenser gone...

Post by überfuzz » Sun Aug 18, 2019 9:56 pm

I had my laptop with me during some traveling. Now as i unpack it seems i lost the usb hardware key. It seems these keys are sold as, Strindberg e-license, or something. Are these compatible with my cubase 8.5?
Last edited by überfuzz on Fri Sep 06, 2019 2:01 pm, edited 1 time in total.

svennilenni
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Re: Hardware key gone...

Post by svennilenni » Mon Aug 19, 2019 10:01 am

überfuzz wrote:
Sun Aug 18, 2019 9:56 pm
I had my laptop with me during some traveling. Now as i unpack it seems i lost the usb hardware key. It seems these keys are sold as, Strindberg e-license, or something. Are these compatible with my cubase 8.5?
„Strindberg e license“ are not compatible with anything. Steinberg USB eLicenser is what you are looking for. Just buying a new USB eLicenser will not work though but probably you know that. If not there ´s a lot to be found on the Steinberg site.

überfuzz
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Re: Hardware key gone...

Post by überfuzz » Mon Aug 19, 2019 11:25 am

Thanks for chiming in so brightly

überfuzz
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Re: Hardware key gone...

Post by überfuzz » Tue Aug 27, 2019 4:32 pm

I bought an elicenser from a local vendor, while doing so they asked me to contact support, "just in case".

So I submitted a 'My Request' in hope of getting help. Well. nothing, not even a 'hold on please'. Just, nothing... Is this common for Steinberg?

Is it hard to activate a new eLicenser? Should I just get it done?

-steve-
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Re: Hardware key gone...

Post by -steve- » Tue Aug 27, 2019 4:46 pm

It's not clear what you're asking. If you had a Steinberg.net account and you registered the USB key, look up Steinberg Zero Downtime.
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cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR-RT2 | k-mix audio interface
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überfuzz
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Re: Hardware key gone...

Post by überfuzz » Wed Aug 28, 2019 7:49 am

The lost eLicenser is registered, I bought a new eLicenser and while doing so the vendor (local vendor) told me to contact the Steinberg support. So I open a support ticket with this topic, telling them that the vendor urged me to contact support before doing anything. This was a week ago...

Any advice from anyone here with experience from losing an eLicenser and activating a new one?
Last edited by überfuzz on Wed Aug 28, 2019 1:25 pm, edited 2 times in total.

-steve-
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Re: Hardware key gone...

Post by -steve- » Wed Aug 28, 2019 1:00 pm

-steve- wrote:
Tue Aug 27, 2019 4:46 pm
If you had a Steinberg.net account and you registered the USB key, look up Steinberg Zero Downtime.
independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR-RT2 | k-mix audio interface
hp spectre x360 2018 | 16 Gb

überfuzz
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Re: Hardware key gone...

Post by überfuzz » Wed Aug 28, 2019 1:25 pm

überfuzz wrote:
Wed Aug 28, 2019 7:49 am
Any advice from anyone here with experience from losing an eLicenser and activating a new one?

überfuzz
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Re: Hardware key gone...

Post by überfuzz » Thu Sep 05, 2019 7:56 am

The support finally answered to my query. Albeit dreadfully long answering time. It was pretty straight forward, something like this:

1. Access and activate the temporary ZeroDownTime activation code.
2. Contact support via email with a short explanation of the situation.
3. Use the activation code provided via email, by the support.

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