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eLicenser gone...

Posted: Sun Aug 18, 2019 9:56 pm
by überfuzz
I had my laptop with me during some traveling. Now as i unpack it seems i lost the usb hardware key. It seems these keys are sold as, Strindberg e-license, or something. Are these compatible with my cubase 8.5?

Re: Hardware key gone...

Posted: Mon Aug 19, 2019 10:01 am
by svennilenni
überfuzz wrote:
Sun Aug 18, 2019 9:56 pm
I had my laptop with me during some traveling. Now as i unpack it seems i lost the usb hardware key. It seems these keys are sold as, Strindberg e-license, or something. Are these compatible with my cubase 8.5?
„Strindberg e license“ are not compatible with anything. Steinberg USB eLicenser is what you are looking for. Just buying a new USB eLicenser will not work though but probably you know that. If not there ´s a lot to be found on the Steinberg site.

Re: Hardware key gone...

Posted: Mon Aug 19, 2019 11:25 am
by überfuzz
Thanks for chiming in so brightly

Re: Hardware key gone...

Posted: Tue Aug 27, 2019 4:32 pm
by überfuzz
I bought an elicenser from a local vendor, while doing so they asked me to contact support, "just in case".

So I submitted a 'My Request' in hope of getting help. Well. nothing, not even a 'hold on please'. Just, nothing... Is this common for Steinberg?

Is it hard to activate a new eLicenser? Should I just get it done?

Re: Hardware key gone...

Posted: Tue Aug 27, 2019 4:46 pm
by -steve-
It's not clear what you're asking. If you had a Steinberg.net account and you registered the USB key, look up Steinberg Zero Downtime.

Re: Hardware key gone...

Posted: Wed Aug 28, 2019 7:49 am
by überfuzz
The lost eLicenser is registered, I bought a new eLicenser and while doing so the vendor (local vendor) told me to contact the Steinberg support. So I open a support ticket with this topic, telling them that the vendor urged me to contact support before doing anything. This was a week ago...

Any advice from anyone here with experience from losing an eLicenser and activating a new one?

Re: Hardware key gone...

Posted: Wed Aug 28, 2019 1:00 pm
by -steve-
-steve- wrote:
Tue Aug 27, 2019 4:46 pm
If you had a Steinberg.net account and you registered the USB key, look up Steinberg Zero Downtime.

Re: Hardware key gone...

Posted: Wed Aug 28, 2019 1:25 pm
by überfuzz
überfuzz wrote:
Wed Aug 28, 2019 7:49 am
Any advice from anyone here with experience from losing an eLicenser and activating a new one?

Re: Hardware key gone...

Posted: Thu Sep 05, 2019 7:56 am
by überfuzz
The support finally answered to my query. Albeit dreadfully long answering time. It was pretty straight forward, something like this:

1. Access and activate the temporary ZeroDownTime activation code.
2. Contact support via email with a short explanation of the situation.
3. Use the activation code provided via email, by the support.