No text in eLicenser windows - cannot use eLicenser

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kecicag
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No text in eLicenser windows - cannot use eLicenser

Post by kecicag » Mon Dec 25, 2017 10:38 am

Hi,

I cannot use the eLicenser software, text is missing in all eLicenser pages and windows are blank. Recently I got a license error message and I could not load Cubase. In eLicenser tool, I could not find the correct options to reactivate my software or enter the license key again. I had to uninstall and reinstall the program. My Cubase is working now, but I still cannot see anything in eLicenser.

I am using Cubase Elements 8 under Windows 10, I am from Turkey. My windows language is English. I have seen a similar post dating from 2015, apparently the problem has not been resolved yet.

Could you please help me with this issue? I want to use all functionalities of the software that I have purchased and that I like in general.
Attachments
page3.png
Main window
(73.48 KiB) Not downloaded yet
page2.png
Second window
(12.46 KiB) Not downloaded yet
page1.png
First window that pops up when eLicencer is launched
(3.17 KiB) Not downloaded yet

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Dirk Stegemann
Steinberg Employee
Posts: 219
Joined: Tue Dec 14, 2010 11:32 am
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Re: No text in eLicenser windows - cannot use eLicenser

Post by Dirk Stegemann » Tue Jan 02, 2018 11:49 am

kecicag wrote:
Mon Dec 25, 2017 10:38 am
I cannot use the eLicenser software, text is missing in all eLicenser pages and windows are blank.
This is an unfortunate software issue in eLicenser Control Center (eLCC), that only shows on Windows systems with language set to either Turkish or Azerbaijanian.

Please change your system langue to any other compatible language, e.g. English, than start eLicenser Control Center (eLCC).

After you finished working with eLCC, you can change your system's language back to your preferred one.
Dirk Stegemann
Software Developer & QA
SMTG Digital Unit - Services


Steinberg Media Technologies GmbH
Hamburg, Germany

Check out Steinberg on Facebook, YouTube, Twitter, Instagram, SoundCloud and Google+!

kecicag
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Posts: 2
Joined: Mon Dec 25, 2017 10:20 am
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Re: No text in eLicenser windows - cannot use eLicenser

Post by kecicag » Fri Jan 05, 2018 7:26 pm

My display language is already English. I have also tried using US keyboard settings, but the problem persists. I frankly do not know what else I shall change in Windows. Shall I try reinstalling the eLicenser application? Can you please recommend anything else?

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Dirk Stegemann
Steinberg Employee
Posts: 219
Joined: Tue Dec 14, 2010 11:32 am
Contact:

Re: No text in eLicenser windows - cannot use eLicenser

Post by Dirk Stegemann » Mon Jan 08, 2018 8:24 am

Please open Windows Search and type "Control Panel", this will let you open the old style "Control Panel" program.

Within the "Control Panel" program, go to "Clock, Language, and Region" -> "Region".

It is this "Region" control panel that controls eLCC's behavior.

The Region should be either set to "English (United States)", or to "Match Windows Display Language (Recommended)".
Some of those should work correctly.
Dirk Stegemann
Software Developer & QA
SMTG Digital Unit - Services


Steinberg Media Technologies GmbH
Hamburg, Germany

Check out Steinberg on Facebook, YouTube, Twitter, Instagram, SoundCloud and Google+!

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