Can't start Cubase 8 since Windows Creator Update

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Can't start Cubase 8 since Windows Creator Update

Post by LaurieH » Mon Jan 01, 2018 8:59 pm

Hi, Cananyone help please?

Since the last Windows 10 update I cant launch Cubase 8. I've completely uninstalled and reinstalled everything (Cubase and elicenser) and reverted windows to no avail. I just get the following:

"Application 'Cubase / Cubase Artist' has caused the following error:

An important service has become unresponsive.

Please restart your computer to fix this problem.

Please visit <> to download and install the latest version of the eLicenser Control software in case the problem persists."

Any help appreciated! thanks....

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Re: Can't start Cubase 8 since Windows Creator Update

Post by Martin.Jirsak » Sat Feb 10, 2018 9:40 am

Hi and welcome,

Make sure the latest eLCC version is installed. Install it as an administrator (right-click the installer and select Run as Administrator). Then start is as administrator the same way. Make sure your USB-eLicenser is plugged in to the USB 2.0 port, not USB 3.

Does this help?
Martin Jirsak

Cubase Pro (last officially supported version all the time)
macOS (last update)

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