[BON-11577] AAF import woes on EuCon system

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Heiner Einbier
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[BON-11577] AAF import woes on EuCon system

Post by Heiner Einbier » Fri Jun 26, 2015 7:33 am

Hey all.
I just tried importing an AAF (folder linked) into N7, which prompted following error:

" ! Failed to read AAF tracks... [Err 8007007E] "

N6.5 does this as well.
It happens with various AAF files. AAF import works fine however on my notebook, which has the same version of N7 and 6.5, the only difference between both systems is that the notebook's running Win 8.1 and has no EuCon software installed, and the studio system is running Win 7 and HAS EuCon (latest version) installed.
So I suspect EuCon is, somehow the culprit.
Any ideas / solutions?
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 10
Cubase Pro 10

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Ed Doll
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Re: AAF import woes on EuCon system

Post by Ed Doll » Fri Jun 26, 2015 8:00 am

Hi, could you provide us with one of the AAF files somehow? I'd like to have a look at this.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
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Heiner Einbier
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Re: AAF import woes on EuCon system

Post by Heiner Einbier » Fri Jun 26, 2015 8:16 am

Sure. I'll upload one later on, thanks!
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 10
Cubase Pro 10

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Heiner Einbier
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Re: AAF import woes on EuCon system

Post by Heiner Einbier » Fri Jun 26, 2015 8:38 am

@ Ed: See PM. Thanks a lot!
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 10
Cubase Pro 10

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Ed Doll
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Re: AAF import woes on EuCon system

Post by Ed Doll » Fri Jun 26, 2015 9:23 am

I received the AAF, thanks! Could you let me know which EuCon software version is currently installed?
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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Heiner Einbier
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Re: AAF import woes on EuCon system

Post by Heiner Einbier » Fri Jun 26, 2015 9:34 am

It's the current one - can't look at the version number right now as I'm not in the studio anymore. But it's definitely the latest version, same for the BlackMagic and UCX drivers...
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 10
Cubase Pro 10

User avatar
Ed Doll
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Posts: 1124
Joined: Thu May 16, 2013 11:18 am
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Re: AAF import woes on EuCon system

Post by Ed Doll » Fri Jun 26, 2015 9:52 am

Okay, I have uploaded the test AAF here internally and filed a bug report.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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Ulf
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Re: [BON-11577] AAF import woes on EuCon system

Post by Ulf » Tue Jun 30, 2015 8:51 am

Hello Heiner,

thanks for the AAF, but I can't reproduce that issue here or at least not in the way that you've described it.
First, the AAF-Filter and EuCon-Adapter have no connection or dependency, so it can't be that an AAF fails to load because of the EuCon software installed.
And I have tried here with an MC Control (connected and disconnected) and your AAF just imports fine.
Second, I can provoke the error message that you are seeing, but therefore I have to break the AAF-Filter installation.
The AAF-Filter consists of one main and several helper libraries.
Have a look at Program Files/Steinberg/Nuendo{x}/Components/AAF-Filter, you should see the main file aaffilter.dll plus the helper AAFCOAPI.dll and in the subfolder aafext the files AAFINTP.dll and AAFPGAPI.dll. If I delet all the helper dlls (but not aaffitler.dll) then Nuendo will still prompt me for the AAF-file to import, but when I select and confirm, then that error message 8007007E will pop up.
So I suspect that on your studio system the installation of the AAF-Filter is somehow corrupted. Could you please check?

Cheers,
Ulf
Steinberg employee

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Heiner Einbier
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Re: [BON-11577] AAF import woes on EuCon system

Post by Heiner Einbier » Thu Jul 02, 2015 9:18 pm

Hi Ulf!
Hello and thanks for your prompt reaction. I appreciate that!
I shall look into that on Tuesday, I won't be in the studio before then, and see if I can get the dlls re-installed. It's still strange though, because on 6.5, importing AAFs worked without issue, until I tried to import one for the first time AFTER installing EuCon. Hence my suspicion.
Anyhow I'll try it out and report. Thanks again. :)
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 10
Cubase Pro 10

User avatar
Heiner Einbier
Member
Posts: 231
Joined: Mon Jan 03, 2011 9:25 pm
Contact:

Re: [BON-11577] AAF import woes on EuCon system

Post by Heiner Einbier » Fri Aug 21, 2015 12:55 pm

SOLVED! :D
As Ulf had suggested via PM, I checked the MSVCR100 and MSVCP100 dlls in the /windows/system32 folder. They had somehow become corrupted. A quick re-install of the Visual C++ redistributable package (available on the Microsoft download site) solved the problem!
Just thought I'd post that here in case some of you run into this.
Thanks a lot Steinberg for latching on to my problem so soon! :)
(And in case someone's wondering - this solution post is so late not because of Steinberg's response time, but simply because I was on holiday... 8-) )
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 10
Cubase Pro 10

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