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Cannot log in- get asked "Choose your VST Transit User Name"

Posted: Wed Dec 02, 2015 9:07 pm
by mykejb
Just trying to log into VST transit.

If I use my MySteinberg registered email and password I get "Unknown username or password. Check your name and password, or register first".

If I use my MySteinberg username and (the same) password, I get a second screen that says "New to VST Transit" at the top, a box that says "Choose your VST Transit User Name", and there's a box at the bottom that says "Server format error".

The username/email and password are correct so I don't know why logging in with the email address fails.

Cubase 8.5 is correctly registered in the account so it's not that. I know the email/password combination is correct.

I'm guessing I'm missing something, but not sure what ...

System is Cubase 8.5 64 bit running on Windows 8.1 with an i7 and 32Gb RAM.

Mike

Re: Cannot log in- get asked "Choose your VST Transit User N

Posted: Wed Dec 02, 2015 9:17 pm
by HowlingUlf
try with the username instead, the same you have in this forum.
I found that on some page and it worked for me!

Re: Cannot log in- get asked "Choose your VST Transit User N

Posted: Wed Dec 02, 2015 9:41 pm
by mykejb
Just tried that, got "Invalid username and password" again unfortunately

Mike

Re: Cannot log in- get asked "Choose your VST Transit User N

Posted: Thu Dec 03, 2015 7:03 pm
by musicullum
mykejb wrote:Just tried that, got "Invalid username and password" again unfortunately

Mike
you said
mykejb wrote:If I use my MySteinberg username and (the same) password, I get a second screen that says "New to VST Transit" at the top, a box that says "Choose your VST Transit User Name", and there's a box at the bottom that says "Server format error".
Ignore the error messgage, choose (invent) a new user name here, one without special chars etc and which is easily recognizable for other users.

Re: Cannot log in- get asked "Choose your VST Transit User N

Posted: Fri Dec 04, 2015 8:20 am
by mykejb
musicullum wrote:
Ignore the error messgage, choose (invent) a new user name here, one without special chars etc and which is easily recognizable for other users.
That was my first plan but didn't work - I tried various names that consisted of just letters. When I click the "Complete registration" button it turns a lighter colour for about a second then nothing happens. I'm left on the same screen with the new username still in the text box

Mike

Re: Cannot log in- get asked "Choose your VST Transit User N

Posted: Fri Dec 04, 2015 10:44 am
by musicullum
mykejb wrote:
musicullum wrote:
Ignore the error messgage, choose (invent) a new user name here, one without special chars etc and which is easily recognizable for other users.
That was my first plan but didn't work - I tried various names that consisted of just letters. When I click the "Complete registration" button it turns a lighter colour for about a second then nothing happens. I'm left on the same screen with the new username still in the text box

Mike
That's strange indeed. We'll have a look.