Key Commands link opens localhost:0 in browser

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JacksonJB
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Key Commands link opens localhost:0 in browser

Post by JacksonJB » Sun Oct 08, 2017 3:55 am

Today when I tried to open the key commands file, it takes me to 'localhost:0', instead of the actual location. I haven't attempted to look at the file in a while so I have no idea when this started to happen. How do I resolve this?

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Daniel at Steinberg
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Re: Key Commands link opens localhost:0 in browser

Post by Daniel at Steinberg » Sun Oct 08, 2017 4:34 pm

It sounds like perhaps a firewall or other program on your computer is blocking the running of the Dorico Web Helper application that is part of the Dorico installation. This little application is a local web server that provides the service that serves the key commands web page. Check your firewall etc. to make sure that this application is not blocked.

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Re: Key Commands link opens localhost:0 in browser

Post by JacksonJB » Sun Oct 08, 2017 4:55 pm

I turned my firewall off with no effect.

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Daniel at Steinberg
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Re: Key Commands link opens localhost:0 in browser

Post by Daniel at Steinberg » Sun Oct 08, 2017 5:03 pm

If you look in the list of processes running on your computer, do you see 'Dorico Web Helper' among them? It should be running on a port like 58536 rather than port 0, as well.

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Re: Key Commands link opens localhost:0 in browser

Post by JacksonJB » Sun Oct 08, 2017 6:51 pm

No, I don't see it among the processes.

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Daniel at Steinberg
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Re: Key Commands link opens localhost:0 in browser

Post by Daniel at Steinberg » Mon Oct 09, 2017 9:20 am

Can you tell us a bit more about your system? Are you on Windows or Mac?

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Re: Key Commands link opens localhost:0 in browser

Post by JacksonJB » Mon Oct 09, 2017 3:37 pm

Windows 10 64-bit.

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Daniel at Steinberg
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Re: Key Commands link opens localhost:0 in browser

Post by Daniel at Steinberg » Tue Oct 10, 2017 9:29 am

If you look in Task Manager after trying to invoke the Help > Key Commands menu item, do you see 'Dorico Web Helper (32-bit)' in the list of Background Processes? It should be listed there if it is being launched correctly when you invoke the command.

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Re: Key Commands link opens localhost:0 in browser

Post by JacksonJB » Tue Oct 10, 2017 3:24 pm

No I don't see it there. The only process that appears is just the tab that opens in Chrome.

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Ben at Steinberg
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Re: Key Commands link opens localhost:0 in browser

Post by Ben at Steinberg » Wed Oct 11, 2017 4:06 pm

Could you try something for me? If you open a command prompt and type:

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"C:\Program Files\Steinberg\Dorico\Dorico Web Helper.exe"
What does it output?

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Re: Key Commands link opens localhost:0 in browser

Post by JacksonJB » Wed Oct 11, 2017 6:37 pm

There's no output in the command prompt, but it executes Dorico and takes me to the Steinberg Hub.

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Daniel at Steinberg
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Re: Key Commands link opens localhost:0 in browser

Post by Daniel at Steinberg » Wed Oct 11, 2017 11:24 pm

Were you careful to include the quotes at the start and the end of the command? If not, it would most likely have tried to run the Dorico executable instead.

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Re: Key Commands link opens localhost:0 in browser

Post by JacksonJB » Thu Oct 12, 2017 12:44 am

Okay, with the quotes I'm being told that it is not recognized as a command, program or batch file.

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Daniel at Steinberg
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Re: Key Commands link opens localhost:0 in browser

Post by Daniel at Steinberg » Thu Oct 12, 2017 9:21 am

If you open C:\Program Files\Steinberg\Dorico in Windows Explorer, do you see the "Dorico Web Helper" executable in that folder?

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Re: Key Commands link opens localhost:0 in browser

Post by JacksonJB » Thu Oct 12, 2017 3:58 pm

No. There's a webhelp folder and keycommands JSON files but no executable.

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Ben at Steinberg
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Re: Key Commands link opens localhost:0 in browser

Post by Ben at Steinberg » Thu Oct 12, 2017 4:32 pm

Do you have any anti-virus software that might be "quarantining" files?

My next suggestion would be to repair your installation by going to http://steinberg.net/sda, downloading and running the Steinberg Download Assistant (SDA), then downloading the full installer for Dorico 1.1.10 and choose the "Repair installation" option (or do a full install if "repair" isn't offered).

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Re: Key Commands link opens localhost:0 in browser

Post by JacksonJB » Thu Oct 12, 2017 8:14 pm

For some reason I can't get into my anti-virus' quarantined files, but the re-install appears to have solved the problem as I can now see the keycommands on localhost:49845, and the Dorico Web Helper executable is where it should be now. Thank you for your assistance, Ben and Daniel.

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Ben at Steinberg
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Re: Key Commands link opens localhost:0 in browser

Post by Ben at Steinberg » Thu Oct 12, 2017 9:09 pm

No worries - glad you got it sorted in the end. If the files disappear again I would investigate your anti-virus further to see if it's being a little over-zealous.

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