Occasional Problem Saving to a Different Partition

Discussions about our next-generation scoring application, Dorico.
Post Reply
vilnai
Junior Member
Posts: 71
Joined: Wed May 18, 2016 11:21 pm
Contact:

Occasional Problem Saving to a Different Partition

Post by vilnai » Sun Oct 08, 2017 4:31 pm

Hello all

Running Mac OS X El Capitan. Most of my documents folder is aliased to a folder on a different partition on the same drive, and my Dorico projects folder is the same way. Every so often when I hit 'save' I get the message 'error saving file'. I can save the file to my startup partition (where the Dorico application is installed), and then move it over. Has anyone encountered this? This never happens with another program.

User avatar
Daniel at Steinberg
Moderator
Posts: 5962
Joined: Mon Nov 12, 2012 10:35 am
Contact:

Re: Occasional Problem Saving to a Different Partition

Post by Daniel at Steinberg » Sun Oct 08, 2017 4:32 pm

I've not heard of this being a problem before, no. Next time it happens, before you do anything else, please choose Help > Create Diagnostic Report and attach the resulting zip file here.

vilnai
Junior Member
Posts: 71
Joined: Wed May 18, 2016 11:21 pm
Contact:

Re: Occasional Problem Saving to a Different Partition

Post by vilnai » Sun Oct 08, 2017 7:01 pm

Will do. It's sometimes weeks between occurrences, but I'll send the report when it happens.
Thanks, Daniel!

vilnai
Junior Member
Posts: 71
Joined: Wed May 18, 2016 11:21 pm
Contact:

Re: Occasional Problem Saving to a Different Partition

Post by vilnai » Fri Oct 27, 2017 5:20 pm

Hey Daniel,

Just happened again. The report is attached.

Thanks!
Attachments
Dorico Diagnostics.zip
(367.08 KiB) Downloaded 21 times

User avatar
Daniel at Steinberg
Moderator
Posts: 5962
Joined: Mon Nov 12, 2012 10:35 am
Contact:

Re: Occasional Problem Saving to a Different Partition

Post by Daniel at Steinberg » Fri Oct 27, 2017 8:46 pm

Thanks for attaching this. I’ve had a look through the log files and there’s nothing untoward in there I can see, so I’ll need to consult with the team next week to see what ideas they might have.

Post Reply

Return to “Dorico”

Who is online

Users browsing this forum: andyjh and 9 guests