Dorico Pro 3 crashes often

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m7collins
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Re: Dorico Pro 3 crashes often

Post by m7collins » Wed Oct 16, 2019 12:01 am

Thanks for the quick reply Daniel! Yeah it is fairly consistent (in fact its happening as I type this). Thanks for the attention to this.

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Re: Dorico Pro 3 crashes often

Post by m7collins » Wed Oct 16, 2019 12:08 am

Follow up: Let's say I'm in the middle of working on a project, have made a ton of edits, and realize that VST has not loaded properly. Is there anything I can do to save or recover the project when it will inevitably crash?

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Daniel at Steinberg
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Re: Dorico Pro 3 crashes often

Post by Daniel at Steinberg » Wed Oct 16, 2019 9:30 am

If the audio engine is no longer running, then unfortunately you're in trouble at that point, because Dorico will still expect to be able to ask the engine for the plug-in data to save in the project when it saves. I'll talk to Paul about whether there's any way we could add some kind of time-out so that Dorico will go ahead and at least save the notation even if it can't save the audio engine data.

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rubberfingers
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Re: Dorico Pro 3 crashes often

Post by rubberfingers » Fri Oct 18, 2019 7:23 am

I'm not sure if this is the right thread, but my Windows 10 Dorico 3.0.10 is crashing fairly often, in two different ways that may be related. I get the swirly circle that I think means Dorico is autosaving. Then it crashes. This has happened with (1) inputting text, (2) going out of Dorico to look at Chrome browser, then returning to Dorico which crashed. Hope the attached diagnostics is of help, which I created when restarting Dorico.
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Dorico Diagnostics.zip
(429.97 KiB) Downloaded 11 times
Dorico 3.1, Finale 25.4 (rarely used), Windows 10 on Dell laptop (Celeron, 2 cores, 1.4 GHz, 1366x768 display). CME XKEY 25 midi input.

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Re: Dorico Pro 3 crashes often

Post by PaulWalmsley » Fri Oct 18, 2019 9:59 am

There aren't any crash reports included in your diagnostics file. Please download and run the registry script linked to in the FAQ post viewtopic.php?f=246&t=146574&p=788066#p788066 , which will enable crash logging, and then when you next experience the crash, upload the new diagnostics file.
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ben zahler
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Re: Dorico Pro 3 crashes often

Post by ben zahler » Fri Oct 25, 2019 9:41 pm

Hi,
has this been resolved yet?
I evaluating dorico 3 and I also experience a lot of crashes (and audio failures) on OS X 10.14.6.
It seems related to opening (and closing) files, I use a lot of MusicXml from Sibelius.
As much as I like the program as such, it's not usable for me right now...

Diagnostics file is attached.
thanks,
Ben
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Dorico Diagnostics.zip
(351.54 KiB) Downloaded 10 times

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Daniel at Steinberg
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Re: Dorico Pro 3 crashes often

Post by Daniel at Steinberg » Mon Oct 28, 2019 1:06 am

Welcome to the forum, Ben. It appears you are experiencing the same problems as other users with Dorico's audio engine crashing, which is something we're looking into urgently at the moment.

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Re: Dorico Pro 3 crashes often

Post by akoller » Sun Dec 29, 2019 9:53 am

Hi, I may have the same problem (Dorico 3.0.10, MacOS 10.14.5). I have attached a diagnostics report from my most recent beach-ball hang. This happened after reopening Dorico after I force-quit it after a previous beach-ball hang, recovering the file, and then hitting Cmd-S to save it.

The previous hang happened when I attempted to play the music using the P key.

I really love Dorico 3 so far, and it would be wonderful if you could fix this. Thank you for your efforts!
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Dorico Diagnostics.zip
(619.66 KiB) Downloaded 9 times

GrahamkCampbell
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Re: Dorico Pro 3 crashes often

Post by GrahamkCampbell » Wed Jan 15, 2020 3:21 pm

I think I'm having the same problem, have there been any updates on this?

Dorico is freezing after I try to save this project. It only happens with this project. The problem with the audio engine sounds likely, I previously had VSTs loaded but removed them all. That was a few days ago, and I continued working on the project with no problems. Only today I'm finding that I can't save it.
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Dorico Diagnostics.zip
(964.43 KiB) Downloaded 6 times
Aimless Afternoon.zip
(796.79 KiB) Downloaded 5 times

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Ulf
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Re: Dorico Pro 3 crashes often

Post by Ulf » Wed Jan 15, 2020 3:57 pm

Hi Graham, first of all, the logs tell me that you are still on Dorico 3.0.0 but there is already a 3.0.10 with bug fixes out. So I propose that you first upgrade and see how that goes.
Also, the diagnostics report does not contain any crash dump file. So please refer to following thread for the dump-config (you need to scroll down a bit):
viewtopic.php?f=246&t=146574#p788066
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GrahamkCampbell
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Re: Dorico Pro 3 crashes often

Post by GrahamkCampbell » Wed Jan 15, 2020 4:14 pm

Hi Ulf, thanks for the quick response. I updated Dorico and now the project is saving.

I already ran the dump-config file before creating the diagnostics file. For future reference, is there another step in the process I'm missing? I got the message "the values have successfully been added to the registry" or something like that.

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Daniel at Steinberg
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Re: Dorico Pro 3 crashes often

Post by Daniel at Steinberg » Wed Jan 15, 2020 4:16 pm

Adding the registry key cannot, sadly, retrospectively create dump files for crashes that have already happened, but having that registry key in place now means that crash dumps will be created for any future crashes you might experience, though I hope you will not experience any.

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Re: Dorico Pro 3 crashes often

Post by GrahamkCampbell » Wed Jan 15, 2020 4:35 pm

Ok good to know, thanks!

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