Cubase 10 to Cubase 10.5 free?

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Matts
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Cubase 10 to Cubase 10.5 free?

Post by Matts » Sun Jan 26, 2020 1:55 am

Hi,

I was reading that all users that have purchased Cubase 10 could update it to 10.5 for free.
I have done the update but when I run it, I get a popup saying No valid license found. The program will quit now.
I have runned the eLicenser, but it cannot see Cubase 10.5 in the list.

This is what I can read here:
https://www.steinberg.net/en/newsandeve ... -5313.html
Customers who have activated Cubase Pro 10, Cubase Artist 10 and Cubase Elements 10 or earlier versions since October 16, 2019, are or will be eligible for a free, downloadable Grace Period update to the latest version, respectively.
What I am doing wrong?

Is it because I have purchased Cubase 10 in january 2019?

Thank you!
Cubase Element 10 on PC

Martin.Jirsak
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Re: Cubase 10 to Cubase 10.5 free?

Post by Martin.Jirsak » Sun Jan 26, 2020 4:04 pm

Hi,
Matts wrote:
Sun Jan 26, 2020 1:55 am
This is what I can read here:
https://www.steinberg.net/en/newsandeve ... -5313.html
Customers who have activated Cubase Pro 10, Cubase Artist 10 and Cubase Elements 10 or earlier versions since October 16, 2019, are or will be eligible for a free, downloadable Grace Period update to the latest version, respectively.
What I am doing wrong?

Is it because I have purchased Cubase 10 in january 2019?

Thank you!
The activation date is the important one. If you activated your Cubase 9 before October 16, 2019, then you don't get the update for free.
Martin Jirsak
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Matts
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Re: Cubase 10 to Cubase 10.5 free?

Post by Matts » Tue Jan 28, 2020 4:18 pm

Oh... That is what I thought. Sucks...
Cubase Element 10 on PC

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