Hello everyone. It’s been a while since I open Cubase on my computer and when I did i got an error that said something like “DCOM error with the app SYNOPOS.exe”. Well, when I first saw that I tried to look for solutions on the Internet. But everything that I looked for was unuseful.
I tried running as an administrator, deactivating DEP (s and couldn’t because of Windows telling me that that program HAD to be run in DEP, and did it with cmd), re-installing eLicenser Control Panel many times, trying with the program called “elc-installation-helper.exe”, and all I ended up getting was the same error as the beggining. Now, I’m trynna re-install Cubase and see what happens but I don’t expect much since the Soft e-Licenser that it’s on my computer is disabled and there is no way to repair it (when I try that option says that it has a problem comunicating with the license server). I attach some screenshots of what I’m getting. (The serial number of the soft e-Licenser had changed because of the use of the program elc-installation-helper).
I hope someone of here or at Steinberg can solve this. I’m desparate!
By the way, it’s Cubase LE AI Elements 9.
Here it’s a log of the program where it says that the error code was 102.
File:
C:\ProgramData\eLicenser\Logs\20180126-181003_eLCC_Actions.log
Content:
THREAD SWITCH!!! Entered thread: A58
Operating System: Windows 64bit 6.2.9200-393218/2 2018.01.26 18:10:03
LCC2Facade::startLogging()-> eLC Version: 6.10.6.2222, eLCC Version: 2.8.1.0, POS Version: 1.16.1.0, ACC Version: 1.21.0.3, USB Driver Version:
THREAD SWITCH!!! Entered thread: 2700
-> LCCProcessGetELicenserDescriptionList started
LCCPOSActions::getInfoChar-> Input: 0 5 1
LCCPOSActions::getInfoChar-> Output:
0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0
2 0 0 0 0 ff 1 0 0 0 0 6 0 0 0 30
30 46 46 3b 0 18 0 0 0 38 35 32 36 38 30 37
39 30 32 20 2d 20 30 33 41 38 39 33 30 35 32 41
0 f 0 0 0 53 6f 66 74 2d 65 4c 69 63 65 6e
73 65 72 0 10 0 0 0 3 a8 93 5 2a 5a 74 98
c4 c8 27 dd dc f0 80 d1 10 0 0 0 8 0 0 0
0 0 0 0 0 0 0 0 0 0 0 ff 10 0 0 0
5e c3 3c fc 1 0 0 0 0 ff 0 4 30 0 0 0
0
-> LCCProcessGetELicenserDescriptionList ended
THREAD SWITCH!!! Entered thread: A58
-> LCCProcessLocalRepair started
LCCPOSActions::callMethod_-> ObjectID: 3 a8 93 5 2a 5a 74 98 c4 c8 27 dd dc f0 80 d1
LCCPOSActions::callMethod_-> MethodID: 35 39 41 34 31 35 46 39 43 36 44 35 33 30 34 39
LCCPOSActions::callMethod_-> Input:
0 0 60 2 2 60 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
5e c3 3c fc 1 0 0 0 0 ff 0 4 30 0 0 0
3 a8 93 5 2a 5a 74 98 c4 c8 27 dd dc f0 80 d1
8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ff
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
LCCPOSActions::callMethod_-> Output:
0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1
-> LCCProcessLocalRepair ended
THREAD SWITCH!!! Entered thread: 2660
-> LCCProcessGetELicenserDescriptionList started
LCCPOSActions::getInfoChar-> Input: 0 5 0
LCCPOSActions::getInfoChar-> Output:
0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0
2 0 0 0 0 ff 1 0 0 0 0 6 0 0 0 30
30 46 46 3b 0 18 0 0 0 38 35 32 36 38 30 37
39 30 32 20 2d 20 30 33 41 38 39 33 30 35 32 41
0 f 0 0 0 53 6f 66 74 2d 65 4c 69 63 65 6e
73 65 72 0 10 0 0 0 3 a8 93 5 2a 5a 74 98
c4 c8 27 dd dc f0 80 d1 10 0 0 0 8 0 0 0
0 0 0 0 0 0 0 0 0 0 0 ff 10 0 0 0
5e c3 3c fc 1 0 0 0 0 ff 0 4 30 0 0 0
0
-> LCCProcessGetELicenserDescriptionList ended
THREAD SWITCH!!! Entered thread: 3538
-> LCCProcessRecoverLicenseTransactions started
LCCLSActions::sendHttpRequestToServer-> To: licensetransfer.elicenser.net/PollingServer/servlet/PollingServlet
LCCLSActions::sendHttpRequestToServer-> Input: <?xml version="1.0" encoding="UTF-8"?>
<Container>
<Header>
<ContainerName>CommunicationObjectsContainer</ContainerName>
<DateTimeGMT>2018.01.26 21:10:20</DateTimeGMT>
<Version>1</Version>
<ClientInfo>
<ACCVersion>1.21.0.3</ACCVersion>
<Client>LCC</Client>
<DriverVersion></DriverVersion> <LCCVersion>2.8.1.0</LCCVersion>
<Language>Spanish</Language>
<OS>Windows 64bit</OS>
<OSVersion>6.2.9200-393218/2</OSVersion>
<POSVersion>1.16.1.0</POSVersion>
<SLCVersion>6.10.6.2222</SLCVersion>
<SeLVersion>1.6.0.11</SeLVersion>
<TimeZone>-0300 (Hora estándar de Argentina)</TimeZone>
</ClientInfo>
</Header>
<PropertyList>
<Property>
<PropertyType>RequestType</PropertyType>
<PropertyContent>PollForRecoverableLicenseTransactions</PropertyContent>
</Property>
<Property>
<PropertyType>SerialNumberContainer</PropertyType>
<PropertyContent></PropertyContent> </Property>
</PropertyList>
</Container>
LCCLSActions::sendHttpRequestToServer-> Output: <?xml version='1.0' encoding='UTF-8'?>
<Container>
<Header>
<ContainerName>CommunicationObjectsContainer</ContainerName>
<Version>1</Version>
</Header>
<PropertyList>
<Property>
<PropertyType>LSError</PropertyType>
<PropertyContent><PropertyList>
<Property>
<PropertyType>Message</PropertyType>
<PropertyContent></PropertyContent>
</Property>
<Property>
<PropertyType>Code</PropertyType>
<PropertyContent>102</PropertyContent>
</Property>
</PropertyList>
</PropertyContent>
</Property>
</PropertyList>
</Container>
CommunicationObjectsContainer::throwExceptionDependingOnContainerErrorCode()-> LS error code: 102
-> LCCProcessRecoverLicenseTransactions ended
THREAD SWITCH!!! Entered thread: A58
Exception occured->
UnicodeMLS::getUMLSText EC: -> 102
UnicodeMLS::getUMLSText Reason: ->
UnicodeMLS::getUMLSText MLSKey: -> LCC_LSEXCEPTION_ERROR_COMMUNICATION
THREAD SWITCH!!! Entered thread: 1D18
-> LCCProcessGetELicenserDescriptionList started
LCCPOSActions::getInfoChar-> Input: 0 5 1
LCCPOSActions::getInfoChar-> Output:
0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0
2 0 0 0 0 ff 1 0 0 0 0 6 0 0 0 30
30 46 46 3b 0 18 0 0 0 38 35 32 36 38 30 37
39 30 32 20 2d 20 30 33 41 38 39 33 30 35 32 41
0 f 0 0 0 53 6f 66 74 2d 65 4c 69 63 65 6e
73 65 72 0 10 0 0 0 3 a8 93 5 2a 5a 74 98
c4 c8 27 dd dc f0 80 d1 10 0 0 0 8 0 0 0
0 0 0 0 0 0 0 0 0 0 0 ff 10 0 0 0
5e c3 3c fc 1 0 0 0 0 ff 0 4 30 0 0 0
0
-> LCCProcessGetELicenserDescriptionList ended
THREAD SWITCH!!! Entered thread: A58
***************************************************************************
LCC2Facade::stopLogging()-> Closing Log File. 2018.01.26 18:10:24
***************************************************************************
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