Cubase ai reactivation

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nahnou
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Cubase ai reactivation

Post by nahnou » Thu Apr 12, 2018 10:07 am

Hi,

After Upgrading from Windows 7 to Windows 10 my daughter can no longer use Cubase 8 ai (received after buying Ur22mk2 hardware). I try to reactivate it in Mysteinberg account, but I have this message "No products found on this eLicenser." I uninstalled all, installed the last version of elicenser the Cubase, but the problem is still there..
Any help please?
Thank you.

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jaslan
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Re: Cubase ai reactivation

Post by jaslan » Thu Apr 12, 2018 12:22 pm

https://helpcenter.steinberg.de/hc/en-u ... /206530004
Did you follow these steps?
Did you have the license registered in the MySteinberg account?
Cubase Pro 9.0.30. Core-i7 7700HQ, 16GB RAM, Windows 10. UR44. M-Audio Axiom Pro 61. Komplete 11 Ultimate. Jamstix 3.6.5. and Jamstix 4.0. Absolute VST3. 418 Carrier Landings.
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nahnou
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Re: Cubase ai reactivation

Post by nahnou » Thu Apr 12, 2018 2:42 pm

Hi Jaslan,

Thank you!
I don't see the license in Mysteinberg account, but the Ur22 is registred and the download link is present from "Softwares" Tab.
I could see the license in my PC (soft eLicenser) but after using the Installer helper, there is no licenses now.

nahnou
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Re: Cubase ai reactivation

Post by nahnou » Thu Apr 12, 2018 7:01 pm

jaslan wrote:
Thu Apr 12, 2018 12:22 pm
https://helpcenter.steinberg.de/hc/en-u ... /206530004
Did you follow these steps?
Did you have the license registered in the MySteinberg account?
Yes I followed these instructions; but it seems that the license was not registred in mysteinberg, and I don't have the printed DOWNLOAD INFORMATION DOCUMENT any more
Is there a way to request another download access code?

Thank you

-steve-
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Re: Cubase ai reactivation

Post by -steve- » Thu Apr 12, 2018 10:38 pm

Contacting support is the only way. It an activation code you need, not download code, btw.
Cubase Pro, Nuendo, and Dorico Pro; latest versions available.
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nahnou
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Re: Cubase ai reactivation

Post by nahnou » Fri Apr 13, 2018 11:46 am

Hi,

Thank you for your help!!!
Finally the issue was solved by the Steinberg support.

Have a nice day.

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