Reactivation won't work.

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gawakamy
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Reactivation won't work.

Post by gawakamy » Mon Apr 30, 2018 3:14 am

Hi, all.
I recently changed my laptop and have tried to reactivate my Cubase 9 LE, but the eLicenser won't show me the new code. It still shows me the old code. What should I do in this case?

Romantique Tp
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Re: Reactivation won't work.

Post by Romantique Tp » Mon Apr 30, 2018 3:22 am

What do you mean by old code? Do you get some sort of error?

Please follow these instructions to reactivate your license:
https://helpcenter.steinberg.de/hc/en-u ... /206530004
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

gawakamy
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Re: Reactivation won't work.

Post by gawakamy » Mon Apr 30, 2018 4:54 am

The old code means the old license which I purchased. I clicked the Reactivate button and launched the eLicenser, but nothing was changed.

I already tried the instruction you gave me, but it won't work.

Romantique Tp
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Re: Reactivation won't work.

Post by Romantique Tp » Mon Apr 30, 2018 5:18 am

After you click reactivate, you need to:

-Copy the code
-Open the eLicenser Control Center
-Click "Enter Activation Code"
-Right click to paste the reactivation code you received

It's not automatic.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

gawakamy
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Re: Reactivation won't work.

Post by gawakamy » Mon Apr 30, 2018 8:04 am

After I click the Reactivate button, a new page shows up and asks me below:

Please enter the new Soft-eLicenser number. A reactivation provides you with new Activation Codes for all contained product licenses to download them again via the eLicenser Control Center after a reinstallation of the operating system or the switch to a new computer.

So, how do I get the new code?

Romantique Tp
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Re: Reactivation won't work.

Post by Romantique Tp » Mon Apr 30, 2018 8:12 am

Try installing the eLicenser Installation Helper:
https://www.steinberg.net/nc/en/support ... ssing.html

Then enter the Soft eLicenser number shown to the left when you run the eLicenser Control Center.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

gawakamy
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Re: Reactivation won't work.

Post by gawakamy » Mon Apr 30, 2018 9:59 am

Romantique Tp wrote:
Mon Apr 30, 2018 8:12 am
Try installing the eLicenser Installation Helper:
https://www.steinberg.net/nc/en/support ... ssing.html

Then enter the Soft eLicenser number shown to the left when you run the eLicenser Control Center.
Yes, that's what I did, and the eLicenser shows me only the old license key. That's why I cannot go ahead.

Romantique Tp
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Re: Reactivation won't work.

Post by Romantique Tp » Mon Apr 30, 2018 10:04 am

This installer will force the Control Center to build a new Soft-eLicenser with a new unique number.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

gawakamy
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Re: Reactivation won't work.

Post by gawakamy » Tue May 01, 2018 12:58 am

Romantique Tp wrote:
Mon Apr 30, 2018 10:04 am
This installer will force the Control Center to build a new Soft-eLicenser with a new unique number.
I am sorry, but I thought it was the same one I downloaded. It works now. Thank you so much :)

blasterx
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Re: Reactivation won't work.

Post by blasterx » Thu May 03, 2018 6:30 pm

After the update of Windows 10 1803:
Image

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