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Can't upgrade license to C9

Posted: Wed Dec 07, 2016 4:39 pm
by Jaminem
Is the server down, or just getting battered...?

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 4:46 pm
by Telogic
I have the same problem .elicenser failing?

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 4:54 pm
by Bencow
Getting battered I believe. same problem here

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 4:59 pm
by Ron Hagen
Same here unfortunately.... :(

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 5:00 pm
by Jaminem
keep trying, got through eventually...

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 5:07 pm
by Ron Hagen
Ahhhh after 7 tries, my license has finally been upgraded. Hope it will be working for you guys soon too!

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 5:08 pm
by xenteq
me too

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 5:10 pm
by msy
Same here. Seems like it is overwhelmed by requests I guess..

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 5:12 pm
by xphen0m
It won't get through the Online Synchronization update for me. :-/

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 5:26 pm
by battleangel
The same problem here. Another attempt... Problem with servers Steinberg? ;) Ok after few attempts it finally goes

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 5:47 pm
by DocWieler
When I enter my ELicenser in the Grace Peiod Checker- Says I'm not eligible for the 'Grace Period' Update. I bought my 8.5 Brand new in late August of this year. I'd hate to think 4 months is too long for the grace period. Anyone else having this problem?

Erik

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 5:57 pm
by The dman
I kept on getting database maintenance errors and C9 authorization errors in the elicence window but I fired up C9 and it worked.

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 6:07 pm
by ZeroZero
My errors were caused by not updating elicencer app, (maintenance does not do this)

Z

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 6:14 pm
by eightyeightkeys
same here.....fails the initial Maintenance phase...:-(

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 6:34 pm
by pumafred
Same here. Must have tried 20 times. But, sooner or later, I will get through!

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 6:55 pm
by pjam
After installing Cubase 9 my elicenser is not found at all,I can't even use 8.5 as that doesn't see it either it keeps coming up with LLC 2 Error window saying the licenser has lost connection.Have tried all the solutions,reinstall elicenser and elicenser helper app etc..The licenser still works on my other computer and I have used the maintanence procedure and that worked OK so it isn't the dongle that's faulty so what's going on!

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 6:58 pm
by ottomo
OMG! I was trying to upgrade the licence and due to server being down my cubase 8.5 licence disappeared....what the hell is this?i ope i dont have to wait to have it reactivated as i cant run 8.5 right now!

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 7:10 pm
by pumafred
ottomo: keep trying the upgrade and all other licences should reappear. Happened to me.

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 7:12 pm
by stratavox
Same Here! Cant do anything because it zapped my license for 8.5 and says I have nothing to upgrade and continues to fail connecting to server for maintenance. Probably 40 or 50 tries over several hours now. Confident it will work eventually but disappointed that there is not more licensing server capacity and don't quite understand why it zaps the license for prior version before it is able to license the new version. That's just bizarre right?

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 7:19 pm
by Hurmpie
Same here, 8.5 license is gone aswell as it failed recovering it.

Edit: reboot system + eLicenser maintenance added the upgraded license. All good and working.

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 7:23 pm
by ottomo
reappeared now...although the download link is still not showing in my downloads section...hopefully soon:)

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 8:51 pm
by pjam
SOLUTION,
reinstalled 8.5 after uninstalling elicence centre then opened Cubase 9 and went through the activation process as usual,you get a warning that elicense is out of date but it gives the option to update it and continue which worked so Cubase 9 is now activated.

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 9:03 pm
by bapemos
Same here...I tried to activate my C9 license, then it failed, then tried the 'recovery' button suggested by the elicenser program, it failed again and now my C8.5 license is gone!. WTF?!?!

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 9:15 pm
by MickGael
Fails at Step 6 of Online Synchronization and Maintenance. Repeatedly. Magic. :P

Re: Can't upgrade license to C9

Posted: Wed Dec 07, 2016 9:20 pm
by VHProductions
bapemos wrote:Same here...I tried to activate my C9 license, then it failed, then tried the 'recovery' button suggested by the elicenser program, it failed again and now my C8.5 license is gone!. WTF?!?!
SAME here mate! ALL of my steinberg licenses are now missing! They remain in MY STEINBERG, but not the USB Dongle. I purchased the 8.5 to 9 Upgrade, how am I supposed to activate the upgrade with 8.5 now missing? :cry: