C9.5 doesn't work, in C9 HS3 crashes C9

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Bemol1963
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C9.5 doesn't work, in C9 HS3 crashes C9

Post by Bemol1963 » Thu Nov 30, 2017 10:04 pm

Hello everyone,
When I launch C9.5, nothing happen (it doesn't launch at all). I can see it in eLicenser Control Center and at MySteinberg account as well. In eLicenser Control Center next to applications I have got info, for example "Halion Sonic 3 Steinberg, SeL but next to "Cubase Pro 9.5" I have got " Steinberg, Application-Instances;5. I don't know what does it mean. After Launching C9 and then HS3 I got info "An exception occured. Save your work and restart your application. The exception was thrown because of the plug-in: Halion Sonic Controller". Laptop Samsung, Intel i5, 8 GB RAM, Win 10 Pro. Here is log from \Steinberg\CrashDump:
===================================================================
Cubase9.5.exe Version 9.5.0 Build 55 - 30.11.2017 20:45
-------------------------------------------------------------------
Timestamp is 59e6a397 (Wed Oct 18 02:43:03 2017)
C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe
-------------------------------------------------------------------
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 41C60824 01:01C5F824 C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exeBytes at CS:EIP:
48 8b 01 48 ff 60 18 cc cc cc cc cc cc cc cc cc
cc cc cc cc cc cc cc cc cc cc cc cc 48 89 5c 24
Anybody is able to help? thx.

Martin.Jirsak
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Re: C9.5 doesn't work, in C9 HS3 crashes C9

Post by Martin.Jirsak » Thu Nov 30, 2017 11:53 pm

Hi,

The "Halion Sonic Controller" sounds familiar to me. Could you share (via Dropbox or similar) the source crashdump file, please?

By any chance, is there any Cubase 9.5 crashdump in the folder too?

Are your drivers and plugins up-to-date?
Martin Jirsak
http://www.cubase-training.com/EN/

Cubase Pro (last officially supported version all the time)

Bemol1963
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Re: C9.5 doesn't work, in C9 HS3 crashes C9

Post by Bemol1963 » Fri Dec 01, 2017 12:21 am

As to C 9.5 there is only what I posted, there is no dmp file(s). Drivers and plugins are up-to-date. I installed fresh full C 9.5 and the same HS3. I can't find where the problem is. I'm still looking for. Thx for you response.

Martin.Jirsak
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Re: C9.5 doesn't work, in C9 HS3 crashes C9

Post by Martin.Jirsak » Fri Dec 01, 2017 7:18 am

Where did you get the "Cubase9.5.exe Version 9.5.0 Build 55 - 30.11.2017 20:45" message from, please?

Common crashdump files are stored in Documents/Steinberg/crashdumps
Martin Jirsak
http://www.cubase-training.com/EN/

Cubase Pro (last officially supported version all the time)

Bemol1963
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Re: C9.5 doesn't work, in C9 HS3 crashes C9

Post by Bemol1963 » Fri Dec 01, 2017 7:58 am

C:\\Users\User\Documents\Steinberg\CrashDumps

fmr
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Re: C9.5 doesn't work, in C9 HS3 crashes C9

Post by fmr » Wed Feb 07, 2018 4:30 pm

I installed today HALion Sonic SE 3 in a laptop where I had Cubase Pro 9.0.30 installed, and I also got the same crash, with the "HALion Sonic Controller" message. It was working ON in other hosts. I ended up uninstalling it, and reinstalled the HALion Sonic version of Cubase. That solved the problem.

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