Problem Starting C9.0.20 (Win10)

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125
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Problem Starting C9.0.20 (Win10)

Post by 125 » Sun Jan 21, 2018 6:32 pm

Hi,

I'm having trouble starting C9.
Everything goes smoothly until
  • C9 splash window shows: "Initializing: Steinberg UR28M Extension"
  • Windows Installer stuff pops up
  • Does not move on from Windows Installer "Preparing to install..." window
I tried Re-installing TOOLS for UR28M but the things to install are "grayed out" because it's already been installed.

I do not know where to go from here.

Any help or ideas?

Best,

125
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Re: Problem Starting C9.0.20 (Win10)

Post by 125 » Sun Feb 04, 2018 9:33 am

How long are you guys waiting for Tech Support?


I got the email about the delay but wow...
I got clients here waiting for stuff and they're starting to think I'm lying to them, it's been over a week now! >:[

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Grim
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Re: Problem Starting C9.0.20 (Win10)

Post by Grim » Sun Feb 04, 2018 2:50 pm

This guy also has an installer trying to run when starting Cubase. Maybe related although he has some other issues with licenses too. (No solution there at this point)

viewtopic.php?f=25&t=131315&p=713754#p713754

My thinking would be to first uninstall UR tools completely and then you should be able to reinstall.
Also make sure elicenser is up to date and run maintenance (while running it as admin)
i7 5820k @3.7Ghz, 16Gb, W10Pro, Cubase 9.0x, Cubase 8.5.x, Audient iD22, Zoom UAC-2, Wavelab Elements 9.x, Nektar Impact GX61

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Re: Problem Starting C9.0.20 (Win10)

Post by 125 » Sun Feb 04, 2018 7:16 pm

Thanks, Grim!

yea, I was thinking the same (uninstall and reinstall)but I'm waiting on what Tech Support will say in case something goes wrong while self-diagnosing it...

Actually, I too had License issues. I resolved by updating it and AFTER that, this started to happen.

hmm, how should I go about uninstalling TOOLS?

Best,

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Re: Problem Starting C9.0.20 (Win10)

Post by Grim » Sun Feb 04, 2018 9:30 pm

Uninstall is just like you would uninstall any programme.
i7 5820k @3.7Ghz, 16Gb, W10Pro, Cubase 9.0x, Cubase 8.5.x, Audient iD22, Zoom UAC-2, Wavelab Elements 9.x, Nektar Impact GX61

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Re: Problem Starting C9.0.20 (Win10)

Post by 125 » Sun Feb 04, 2018 9:56 pm

windows uninstaller or CCleaner uninstaller doesn't show it :((

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Re: Problem Starting C9.0.20 (Win10)

Post by Grim » Mon Feb 05, 2018 10:53 am

Start menu uninstall option?
Repair option in the installer?
Uninstaller in the install folder?

I don't use UR for many years so not sure exactly but I would expect it should be in add/remove programs.
i7 5820k @3.7Ghz, 16Gb, W10Pro, Cubase 9.0x, Cubase 8.5.x, Audient iD22, Zoom UAC-2, Wavelab Elements 9.x, Nektar Impact GX61

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Re: Problem Starting C9.0.20 (Win10)

Post by 125 » Mon Feb 05, 2018 7:09 pm

yep, I checked all of those and they aren't available to me (not there).
I checked with CCleaner and nothing there too.

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Re: Problem Starting C9.0.20 (Win10)

Post by Grim » Mon Feb 05, 2018 9:45 pm

You realise you're not looking specifically for something called TOOLS right?
i7 5820k @3.7Ghz, 16Gb, W10Pro, Cubase 9.0x, Cubase 8.5.x, Audient iD22, Zoom UAC-2, Wavelab Elements 9.x, Nektar Impact GX61

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Re: Problem Starting C9.0.20 (Win10)

Post by 125 » Mon Feb 05, 2018 9:58 pm

Actually, no, I didn't know that.
Everywhere I looked the thing is addressed as "TOOLS for UR28M", so that's what I've been looking for ie: "Steinberg...TOOLS", "Yamaha...TOOLS" or "UR28M...TOOLS", etc.

What should I be looking for?

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Re: Problem Starting C9.0.20 (Win10)

Post by Grim » Mon Feb 05, 2018 10:19 pm

The installation document in the installer package should tell you.
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