Cubase 9 crashing on opening

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Exposure
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Cubase 9 crashing on opening

Post by Exposure » Sat Jun 22, 2019 11:37 am

Hi hope you're good.

I've got a project I'm working on that has now started crashing Cubase on opening. It gets as far as initializing studio manager then hangs, I have to end non responding program in task manager.

I have reset the preferences folder as suggested in this article. https://helpcenter.steinberg.de/hc/en-u ... /206618850
It seemed to get further this time once it has scanned all the plugins again, and went to the project manger window, however the same thing has happened.

Any help much appreciated.
Cubase 8.5- Windows 10 64bit- Asus X97 Pro-Gamer mboard- intel i7 4790k 4ghz- 32Gb Ram- SSD drive- UAD Appollo Quad FW - UAD Octo PCIe- Komplete 10 Ultimate- Kontrol S88- Trillian, Stylus, Omnisphere 2

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Martin.Jirsak
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Re: Cubase 9 crashing on opening

Post by Martin.Jirsak » Tue Jul 02, 2019 10:14 am

Hi,

Could you attach the crash dump file located in Documents/Steinberg/Crash Dumps folder, please?
Martin Jirsak
How to show notes of the chord/scale only
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sylvainmoreau
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Re: Cubase 9 crashing on opening

Post by sylvainmoreau » Thu Aug 08, 2019 1:52 pm

same ... up

last crash dump (i have 76. 40 for the last month)
https://we.tl/t-Kb8hkugeFO
nuendo 10.1.0 / rme fireface 802 / rme Fireface UC/ W10x64 / 16ram / i7 2600k / P67A-UD3P-B3 / AMD Radeon HD 6800 Series

Martin.Jirsak
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Re: Cubase 9 crashing on opening

Post by Martin.Jirsak » Thu Aug 08, 2019 2:08 pm

Hi,

This is Nuendo 10.1 aplication, so a bit off topic.

Does it crash while start Nuendo or while opening project?
Last edited by Martin.Jirsak on Thu Aug 08, 2019 2:10 pm, edited 1 time in total.
Martin Jirsak
How to show notes of the chord/scale only
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Cubase Pro (last officially supported version all the time)
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sylvainmoreau
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Re: Cubase 9 crashing on opening

Post by sylvainmoreau » Thu Aug 08, 2019 2:09 pm

ho sorry ! i just search for that problem didn't look it was in cubase 9
nuendo 10.1.0 / rme fireface 802 / rme Fireface UC/ W10x64 / 16ram / i7 2600k / P67A-UD3P-B3 / AMD Radeon HD 6800 Series

Martin.Jirsak
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Re: Cubase 9 crashing on opening

Post by Martin.Jirsak » Thu Aug 08, 2019 2:10 pm

Does it crash while start Nuendo or while opening project?
Martin Jirsak
How to show notes of the chord/scale only
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Cubase Pro (last officially supported version all the time)
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Fabio Bartolini
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Re: Cubase 9 crashing on opening

Post by Fabio Bartolini » Thu Aug 08, 2019 2:16 pm

The Nuendo crash occurs in the win32.u.dll, possibly caused by GPU tasks (but I see a few WOW tasks before the crash).

If this comes from the PC in your signature, I'm afraid you are running Windows 10 on unsupported hardware.

Win 10 CPU support starts with 3rd Gen Intel: https://www.intel.com/content/www/us/en ... ssors.html
The latest driver for the HD 6800 series dates back to 2015: https://www.amd.com/en/support

[Sorry Martin and Sylvain, was writing while you replied]
Fabio Bartolini, Senior Support Representative
Steinberg Media Technologies GmbH
Hamburg, Germany

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bitcohen
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Re: Cubase 9 crashing on opening

Post by bitcohen » Fri Aug 16, 2019 2:37 pm

Same here. I think yesterday I had about four crashes within an hour—and I wasn’t even doing anything obscure!
I do understand there could be a million reasons why Cubase crashes (plugins, OS, drivers, etc) but I feel like I do my best not to bloat my system with junk I don’t need. I turn off features unneeded and uninstall junk unused.

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