Random crashes Cubase 9.5.10 [MAC OSX]

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TomFallMusic
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Random crashes Cubase 9.5.10 [MAC OSX]

Post by TomFallMusic »

So other-wise great update but I've been having some weird random crashes when closing a window such as the mixer (pop-up, or even a synth GUI)

Doesn't happen too often but it's frustrating as hell when working on sound-design for a long period of time and it crashes and even with the auto save backups i lose a lot of work sometimes.

Anyone else having the same issue?

Martin.Jirsak
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by Martin.Jirsak »

Hi,

Could you share the *.crash file (located in macOS Console utility), please?
Martin Jirsak
How to show notes of the chord/scale only
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TomFallMusic
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by TomFallMusic »

Martin.Jirsak wrote:
Thu Dec 21, 2017 4:16 pm
Hi,

Could you share the *.crash file (located in macOS Console utility), please?

21/12/17 17:39:12,175 ReportCrash[34775]: com.apple.message.domain: com.apple.crashreporter.writereport.crash
com.apple.message.signature: Cubase 9.5
com.apple.message.signature2: com.steinberg.cubase9v5 ||| 9.5.10.79 (9.5.10.79)
com.apple.message.signature3: 7925DEB0EE3C6D8F6E74A01371E5141E
com.apple.message.result: YES
com.apple.message.summarize: YES
SenderMachUUID: 6D4CF284-A664-3528-A025-7A11A7B26897

Sorry if I misunderstood your question. This is what I found in the console.

Martin.Jirsak
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by Martin.Jirsak »

Hi,

I need the original crash file please.
Martin Jirsak
How to show notes of the chord/scale only
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Chronos1976
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by Chronos1976 »

Hi,

I have the same crashing issue on macOS 10.12.6 using Cubase 9.5.10. No particular event to trigger it crashing but it always seems to happen when I have a VST plugin window open of some kind e.g. HIVE, Retrologue, the VST plugin manager, the maximiser, compressor or limiter.

Hitting "Update Information for all plug-ins" in the plugin manager has also caused Cubase to crash.

I only appear to have 6 crash files for some reason but have attached them anyway. Thanks for your help.
Attachments
Archive.zip
crash logs
(153.1 KiB) Downloaded 125 times
Cubase 9.5.10 | Macbook Pro 15" (Mid 2017) Core i7 2.9 GHz 16GB Ram 4GB Radeon Pro 560 512gb SSD | Mac OS X 10.12.6

aricastudio
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by aricastudio »

Where do I find crash reports. Mine has been doing same. Sometimes OS reports that it crashed after I quit Cubase. I have submited the report to apple but not to Steinberg.
Now a new issue showed up, intense audio performace spikes causing drop outs on projects that had no issues previously.
Also my elicenser reported problems and after running maintenance it reported that it was broken and all licenses disappeared. It was plugged into Apple Thunderbolt Display. I plugged into the macpro directly and after a while and all of a sudden everything showed up again.
Crazy! I had a new replacement dongle so I transferred the licenses and I am keeping my finger crossed as I use this sys. live.

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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by Martin.Jirsak »

Hi,

Mac: macOS Console utility.
Win: Documents/Steinberg/crashdumps
Martin Jirsak
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by Martin.Jirsak »

Chronos1976 wrote:
Mon Dec 25, 2017 2:43 am
I have the same crashing issue on macOS 10.12.6 using Cubase 9.5.10. No particular event to trigger it crashing but it always seems to happen when I have a VST plugin window open of some kind e.g. HIVE, Retrologue, the VST plugin manager, the maximiser, compressor or limiter.
Hi @Chronos1976,

There are several different crashes.
- Wizoo Hybrid
- Wizoo Xpand!
- U-he Hive
- 1 Cubase crash in the Plug-in Manager
- 2-times the same crash in Cubase (I have to resolve, it's not clear, where it is, yet).

I would recommend to update all of your plug-ins first.
Chronos1976 wrote:
Mon Dec 25, 2017 2:43 am
Hitting "Update Information for all plug-ins" in the plugin manager has also caused Cubase to crash.
Most probably this is because of the plug-in crash. Cubase crashes with the plug-in.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

ChrisPurusha
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by ChrisPurusha »

I'm also seeing random crashes, but especially if I try to select anything on the top menu. I'm on MacOS 10.13.2.

Edit: Update - moved back to 32 bit mode for the engine and seems to be OK now (fingers crossed).

ChrisPurusha
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by ChrisPurusha »

Spoke too soon. It's now happening again in 32 bit mode!

ChrisPurusha
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by ChrisPurusha »

I've raised a support ticket for my issue. Does anyone know if selecting menu options triggers an eLicenser access? Trying to narrow-down the factors involved.

Edit: Just re-installed the 9.5.10 update and the issue is cleared. I'd love to know how this randomly occurred...

cymru2005
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by cymru2005 »

i uninstalled cubase 9.5 tonight manually and reinstalled 9.5 it seems more stable so far
i'm yet to install the update, want to see if its stable for longer first.
mediabay still doesn't work for me though
emailed tech support 2 weeks back no response yet

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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by ChrisPurusha »

I think this may be dongle related. Started happening again, so I re-installed the eLicenser package. It's now OK. I can see the dongle LEDs flashing when I click on a menu option too.

Martin.Jirsak
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by Martin.Jirsak »

Hi,

It would great, if you could try with the latest USB-eLicenser, new dongle.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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macOS (last update)

ChrisPurusha
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by ChrisPurusha »

Having to spend money on new hardware, which may or may not work - it's not an ideal way forward tbh.

-steve-
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by -steve- »

ChrisPurusha- here, the dongle's LED doesn't react to any user interaction.

Even so, Going from what you're saying, maybe the dongle idea is a red herring. Have the crashes produced a crash report? viewtopic.php?p=477487#p477487

Have you done routine troubleshooting, i.e., renaming prefs folder, starting up with nothing plugged in except for the dongle...?

ChrisPurusha
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by ChrisPurusha »

There's no crash report. I've passed various logs etc. over to Steinberg via a ticket (no response so far). Yep - spent a lot of time trouble-shooting and trying different work-arounds.

I *think* I've found a work-around, but it's not ideal. If I use the Hub to load a project (or kick off an empty project), then I use the transport bar to play and stop first, then I can use the menu bar seemingly with no problem. Doesn't give a warm feeling of confidence though... :)

-steve-
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by -steve- »

But I'm asking specifically if you did this: https://www.steinberg.net/nc/en/support ... references

The info references old Cubase and OS versions but is still valid.

ChrisPurusha
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by ChrisPurusha »

Thanks for the suggestion, but I'm on a Mac. Those instructions don't apply. :(

-steve-
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by -steve- »

It's the same on Mac and PC. The file paths are different is all. Here's the path to the Mac instructions.

Good luck to you.

https://www.steinberg.net/nc/en/support ... references

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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by ChrisPurusha »

Thanks. Initialising preferences, is the only trick on that list which I haven't tried (I'm a Software Engineer by day, so am used to investigating this kind of thing). I'll give it a whirl tonight.

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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by ChrisPurusha »

Thanks for the suggestion to initialise preferences. So far, it's looking OK. ...but I've been in this position before and things went South. Fingers crossed!

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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by ChrisPurusha »

That seems to have solved my problem! Thanks!

-steve-
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by -steve- »

:D

Martin.Jirsak
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Re: Random crashes Cubase 9.5.10 [MAC OSX]

Post by Martin.Jirsak »

I just always wonder, what kind of preferences mismatch could cause the crash. I would always like to get the faulty preferences, to be able to duplicate the crash and point to some specific settings. :-)
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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