Life sign from support?

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lnetzel
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Life sign from support?

Post by lnetzel » Thu Feb 01, 2018 10:03 pm

Just curious if anyone have heard from the Steinberg support at all in 2018? I have not even gotten a "We will look into this" after a month since I registered my request.
Windows 10 Pro, Intel Core i7 8700K 3.7ghz, 16Gb RAM DDR4 2400Mhz, All SSD Discs. Audio Interface: Tascam US-16x08. Cubase Pro 9.5.10 and WaveLab 9.5.25.

serge928
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Re: Life sign from support?

Post by serge928 » Sat Feb 03, 2018 6:19 pm

I have filed a request recently and have not received any update, I hope the support will get their act together soon

nevla
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Re: Life sign from support?

Post by nevla » Mon Feb 05, 2018 9:41 am

They are notoriously slow to respond.
I've got a ticket open about the 9.5 graphics issues from December, and have opened a couple of tickets before.
Normally takes 2-4 weeks to get an initial response, and then you'll get updates every 1-2 weeks if you push.
I'm guessing they just get too many requests for the size of their helpdesk.

lnetzel
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Re: Life sign from support?

Post by lnetzel » Mon Feb 12, 2018 10:36 pm

nevla wrote:
Mon Feb 05, 2018 9:41 am
They are notoriously slow to respond.
I've got a ticket open about the 9.5 graphics issues from December, and have opened a couple of tickets before.
Normally takes 2-4 weeks to get an initial response, and then you'll get updates every 1-2 weeks if you push.
I'm guessing they just get too many requests for the size of their helpdesk.
That's really bad! I openend my ticket regarding no being able to use 9.5 at all 2nd of January. Not having a working system for this long is horrible and not getting a response makes me feel completely ignored. That's not acceptable when you are on a full version and pay each year for upgrades for years and years.
Windows 10 Pro, Intel Core i7 8700K 3.7ghz, 16Gb RAM DDR4 2400Mhz, All SSD Discs. Audio Interface: Tascam US-16x08. Cubase Pro 9.5.10 and WaveLab 9.5.25.

lnetzel
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Posts: 24
Joined: Sun Apr 12, 2015 11:30 am
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Re: Life sign from support?

Post by lnetzel » Mon Feb 19, 2018 8:39 am

Support eventually did reply to me, after 6 weeks. Unfortunately I had already gotten tired and bought a new computer so the support Request will never be solved. The new computer works just fine with 9.5.10.
Windows 10 Pro, Intel Core i7 8700K 3.7ghz, 16Gb RAM DDR4 2400Mhz, All SSD Discs. Audio Interface: Tascam US-16x08. Cubase Pro 9.5.10 and WaveLab 9.5.25.

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