Cubase weird crash!

Use this forum for an overview of issues and to report new ones.
Post Reply
allankasuk
New Member
Posts: 12
Joined: Fri Feb 26, 2016 10:20 am
Contact:

Cubase weird crash!

Post by allankasuk »

Hi!

Cubase crashes everytime when I

1. start a new project
2. then add audio track
3. then add random sample to audio track
4. then make a cut with scissors tool

I am not using any plugins or instruments

Then cubase kind of hangs. All meters hang. Zoom (G and H keys) is not responding.
No button will respond but I can still start and stop the track and hear the audio by clicking on the timeline and pressing "space".
At one time I got an error message and managed to get the dump file. Here´s the link to error dumpfile:
https://drive.google.com/open?id=1JOBsr ... hpSCiZ42Qc

What I tried:

1. I refreshed preferences
2. Updated to Cubase Pro 9.5.21

I think it started after windows update but I´m not sure

My system:
Cubase Pro 9.5.21
Windows 10
16 GB ram
i7 processor
Yamaha Steinberg ASIO USB driver and Steinberg UR242 soundcard

I need to work on Cubase tomorrow.

Any ideas how to fix it or what I should try?

Allan
Last edited by allankasuk on Sat Apr 21, 2018 7:13 am, edited 1 time in total.

Romantique Tp
External Moderator
Posts: 2877
Joined: Fri Aug 07, 2015 3:25 pm
Contact:

Re: Cubase weird crash. Need help fast!

Post by Romantique Tp »

Does that happen if you start Cubase in Safe Start Mode?
https://www.steinberg.net/nc/en/support ... ences.html

Cubase might be importing a bad preferences file (possibly corrupted during a crash) from an earlier version.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

allankasuk
New Member
Posts: 12
Joined: Fri Feb 26, 2016 10:20 am
Contact:

Re: Cubase weird crash

Post by allankasuk »

Yes I tried deleting the preferences folder but that didn´t work.
However I found a temporary solution. The problem only happens when my laptop is working on battery.
So the issue could be related to power settings somehow.

pikeyc
New Member
Posts: 1
Joined: Tue Feb 18, 2020 4:47 am
Contact:

Re: Cubase weird crash

Post by pikeyc »

allankasuk wrote:
Sat Apr 21, 2018 7:12 am
Yes I tried deleting the preferences folder but that didn´t work.
However I found a temporary solution. The problem only happens when my laptop is working on battery.
So the issue could be related to power settings somehow.
had exactly the same issue using Cubase Artist 10.0.20
total crash every time I used tools, like scissors

resolution - plug in laptop to mains power
weird! :shock:

Post Reply

Return to “Issues”

Who is online

Users browsing this forum: No registered users and 3 guests