Page 1 of 1

9.5.30 crash without a dump file on Windows 10

Posted: Thu May 24, 2018 8:31 pm
by mart
Twice today working on a track Cubase disappeared in the blink of an eye. As fast a crash as I've ever seen it do on any other version.

Looked in the Dump files just now and there is none for either of todays crashes. Any ideas?

regards

Martin

Re: 9.5.30 crash without a dump file on Windows 10

Posted: Thu May 24, 2018 9:33 pm
by Martin.Jirsak
Hi,

Unfortunately hard to guess, if there is no crash dump. What was your last step? Or at least an area you worked on?

Re: 9.5.30 crash without a dump file on Windows 10

Posted: Thu May 24, 2018 10:37 pm
by mart
It happened so quickly both times I can't even remember but the same breed of crash twice. Let's see over the next few days. No one else seeing this today on 9.5.30?

Cubase exits without writing crash dump files...

Posted: Tue Jun 05, 2018 9:30 pm
by leonardm
Hi there,

I did not have much time to enjoy the new Pro 9.5.30..

Since last week (~may 30th), while I am working, Cubase exits without warning. No crash dump file. Many times a day.

I have tried everything :
- reset preferences
- updates for the whole PC (drivers, softwares, plugins, even the bios)
- tried without my second screen, without my UR824 (using the onboard realtek), without the UAD quad, even without the mouse (using the trackpad), without iLok
It was still crashing randomly. Even when I was away from keyboard making a coffee !

And at last, yesterday, I reinstalled Win 10 from scratch with all the softwares / plugins / etc. Took me the whole day..
I thought that it was solved because today, it worked fine until... some minutes ago.

What can I do ? What did I miss ? "Help Steinies ! You are my only hope !"

Re: 9.5.30 crash without a dump file on Windows 10

Posted: Tue Jun 05, 2018 9:39 pm
by leonardm
Hi Martin,
Same here ! Last week, Cubase started to crash while I was working, many times a day. (and without dump files)
Have you solved it ?

Re: 9.5.30 crash without a dump file on Windows 10

Posted: Wed Jun 06, 2018 10:22 am
by Martin.Jirsak
Hi,

Really hard to say, if there is no crash dump.

What happened last week? Any system (Windows) update? Any plug-in update?

Re: 9.5.30 crash without a dump file on Windows 10

Posted: Wed Jun 06, 2018 11:47 am
by leonardm
Hi Martin (Jirsak) : except regular windows updates, I did not notice anything special. Do you know any special monitoring tool to help me to scan Cubase's activity during its execution ?

Re: Cubase exits without writing crash dump files...

Posted: Wed Jun 06, 2018 4:09 pm
by Martin.Jirsak
Hi,

I'm sorry, I'm not Windows expert. As far as I know, you can make a memory print from the task manager. It's a big file, because it contains the whole memory data. But question is, if there will be any info about Cubase in the memory, when Cubase is already down.

Re: Cubase exits without writing crash dump files...

Posted: Wed Jun 06, 2018 7:12 pm
by robertplatinum
It's been happening to me too.

Re: Cubase exits without writing crash dump files...

Posted: Fri Jun 08, 2018 6:15 pm
by mart
I can say that this sudden crash hasnt happened me too much since...

Re: Cubase exits without writing crash dump files...

Posted: Fri Jun 08, 2018 8:21 pm
by exponentialunicorns
yes this happens to me to, while im working cubase 9.5.30 will suddenly freeze for a few seconds and then crash, as in it will be gone, i cannot work ilike this and am having issues will all my projects, new and olds ones.

Please help resolve tgis, it is holding my entire work and i cannot continue until it is resolved.

My system is
windows 10 - 64 bit
8 gb ram
Dell inspiron laptop i7 processor

Re: Cubase exits without writing crash dump files...

Posted: Sat Jun 09, 2018 7:00 am
by Martin.Jirsak
Hi,

Have you tried to trash Cubase preferences, please?

Re: Cubase exits without writing crash dump files...

Posted: Sat Jun 09, 2018 10:47 pm
by leonardm
Please Martin, what does this crash dump file tell you ?
Cubase 9.5.30.192 64bit 2018.6.9 21.10.zip
(133.23 KiB) Downloaded 68 times

Re: Cubase exits without writing crash dump files...

Posted: Sun Jun 10, 2018 3:12 pm
by exponentialunicorns
Martin.Jirsak wrote:
Sat Jun 09, 2018 7:00 am
Hi,

Have you tried to trash Cubase preferences, please?
Hey I have reverted back to 9.5 from 9.5.3, and it only somewhat helps, but doesn't crash as quickly like before, but crashes none the less, there is now a longer gap of time before each crash finally happens, But the last time it crashed it did manage to create the dump file, will you have a look at it and tell me what you feel is happening.
Thank You.

My system is
windows 10 - 64 bit
8 gb ram
Dell inspiron laptop i7 processor

Re: Cubase exits without writing crash dump files...

Posted: Mon Jun 11, 2018 9:34 am
by Martin.Jirsak
Hi,

I'm sorry, this crashes comes from Cubase 9.5.0. This exact crash has been fixed in one of the update already.

Re: Cubase exits without writing crash dump files...

Posted: Mon Jun 11, 2018 10:37 am
by leonardm
Hi Martin, sorry but who are you talking to ? exponentialunicorns or me ?

Re: Cubase exits without writing crash dump files...

Posted: Mon Jun 11, 2018 10:48 am
by Martin.Jirsak
Hi leonardm,

Sorry, the previous message was addressed to exponentialunicorns.

Your crash seems to be in UAD. Make sure you have the very latest UAD software installed, please.

Re: Cubase exits without writing crash dump files...

Posted: Mon Jun 11, 2018 11:22 am
by leonardm
Ok, bizarre ! My UAD satellite device was not connected : I was in a train between Paris and Nantes :-) And I have the latest one.

Anyway, I would like to inform you all that I have turned off my second graphic video card (NVidia GTX880M) and Cubase is working fine until now : 7 hours running without crashing ! (except for the only crash dump I sent, maybe linked, like Martin Jirsak said, to an UAD failure).

Re: Cubase exits without writing crash dump files...

Posted: Tue Jun 12, 2018 4:34 pm
by sam_m
hi there.
having similar issues with latest cubase 9.5 pro crashing all the time. i was unable to open dmp files to be able to identify the crashing plugin.

the SOLUTION i found was:

in windows 10 there is a report for problems function:
Path: Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports

also you can access it by 'search bar' by just writing ''problem reports' and selecting ''view all problem reports''

then go to cubase and right click on various reports and select ''view technical details''

then check the ''Fault Module Name'' to see the crashing fact (can be a vst). Try to remove it and restart your cubase (restart of pc might needed before and after removal).

hope to help someone :)

Re: Cubase exits without writing crash dump files...

Posted: Tue Jun 19, 2018 1:21 am
by robertplatinum
sam_m wrote:
Tue Jun 12, 2018 4:34 pm
hi there.
having similar issues with latest cubase 9.5 pro crashing all the time. i was unable to open dmp files to be able to identify the crashing plugin.

the SOLUTION i found was:

in windows 10 there is a report for problems function:
Path: Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports

also you can access it by 'search bar' by just writing ''problem reports' and selecting ''view all problem reports''

then go to cubase and right click on various reports and select ''view technical details''

then check the ''Fault Module Name'' to see the crashing fact (can be a vst). Try to remove it and restart your cubase (restart of pc might needed before and after removal).

hope to help someone :)
Thanks to your info, I've been able to identify the Weiss MM-1 Softube Plugin as the source of my crashes. Also Cubase Pro 9.5.2 and 9.5.3 crashes without writing crash dumps for me.

Re: Cubase exits without writing crash dump files...

Posted: Thu Oct 04, 2018 2:06 pm
by harrisone1
hey guys, ive been having the same sort of thing happening. pretty much every time with the exception of a few i press play on a project then cubase freezes then exits with no crash dump file, ive reinstalled it, used an audio interface, started it in safe mode even added another 8gb of ram to my computer. no luck so far.
i checked the problem details and it says the faulth module name is graphics2d.ll
im runing windows 10 with i7.
any ideas?

Re: Cubase exits without writing crash dump files...

Posted: Fri Oct 05, 2018 8:47 am
by jmccaul17
I had my Cubase closing regularly without warning. I changed my graphics card driver to the standard windows driver and now all stable.

Re: Cubase exits without writing crash dump files...

Posted: Sun Oct 21, 2018 3:07 pm
by fiddler2007
same with me ....

Re: Cubase exits without writing crash dump files...

Posted: Sun Oct 21, 2018 3:23 pm
by Martin.Jirsak
fiddler2007 wrote:
Sun Oct 21, 2018 3:07 pm
same with me ....
Hi,

Is even the result with the graphic card the same?

Re: Cubase exits without writing crash dump files...

Posted: Tue Oct 23, 2018 9:49 am
by fiddler2007
I had no problems with the Microsoft graphics driver (AMD RADEON R7 360).
I re installed the latest factory drivers, after reading on some gamers site to ENABLE mouse trails, adjusted to low.
This was in relation to audio stutters increasing over time. It seems that for graphics all VSbasics an DotNET 4.7.2 are a must do.

It seems it works now, but at the same time i installed the 9.5.40 update ....