Constant CRASHES on Cubase 9.5.3 artist

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twok
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Joined: Sun Oct 14, 2018 9:58 pm
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Constant CRASHES on Cubase 9.5.3 artist

Post by twok » Sun Oct 14, 2018 10:30 pm

Hello everyone ,
I just bound a brand new computer and cubase artist

I am on windows 10 (64bits) ; AMD RYZEN 5

My problem is that when i work like 20 min on cubase it crashes without leaving a dump file ; I updated cubase and i got some dmp files but a few days later he began to crash without leaving dmg files, right . I looked on the forum about this problem , and the only way out seems to be uninstalling AMG driver

I am trying to contact steinberg by phone , tells me number unavailable , and no email ...

Someone found a way to fix this crash problems ?? Or anybody can advise me , i don't know much about computer science except cubase

Pardon my english , Thanks In Advance !

Martin.Jirsak
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Posts: 12931
Joined: Sun Mar 20, 2011 3:52 pm
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Re: Constant CRASHES on Cubase 9.5.3 artist

Post by Martin.Jirsak » Mon Oct 15, 2018 10:30 am

Hi and welcome,

You mentioned, some *.dmp file has been crated. Could you share the, please?

What graphics card do you have, please? Could you try to install an older graphics card driver, please?
Martin Jirsak
http://www.cubase-training.com/EN/

Cubase Pro (last officially supported version all the time)
macOS (last update)

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