Cubase 9.5.40 crashes

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Heinali
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Cubase 9.5.40 crashes

Post by Heinali »

Hi!

My Cubase 9.5.40 keeps crashing whenever I use HALion SE, giving the "A serious problem has occurred" window. Also, Groove Agent keeps freezing when I switch presets. What's weird is that it happens only with Steinberg instrument VSTs, all other VSTs work just fine (maybe occasional crash once a month, but more or less stable).

I've attached the latest dump file (crash occured when I opened HALion SE).

Cubase default audio settings + power scheme
Wi-Fi adapter disabled in Device Manager.

ASUS n550jv, Windows 10
i7-4700HQ @2.4 Ghz
8 GB RAM
GeForce GT 750M

Please help!
Attachments
Cubase Elements 9.5.40.259 64bit 2018.10.22 21.34.dmp
(619.31 KiB) Downloaded 69 times

Martin.Jirsak
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Re: Cubase 9.5.40 crashes

Post by Martin.Jirsak »

Hi,

Did you follow up in the three linked from your other post? What result is there?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
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Heinali
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Re: Cubase 9.5.40 crashes

Post by Heinali »

Martin.Jirsak wrote:
Tue Oct 23, 2018 11:15 am
Hi,

Did you follow up in the three linked from your other post? What result is there?
Yes, I disabled Steinberg Hub and uninstalled the KB2977629 update, it solved the startup crash issue, but didn't resolve issues with HALion SE and Groove Agent, unfortunately.

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Re: Cubase 9.5.40 crashes

Post by Martin.Jirsak »

So you have the latest Grove Agent and HALion Sonic installed?
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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Heinali
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Re: Cubase 9.5.40 crashes

Post by Heinali »

Martin.Jirsak wrote:
Tue Oct 23, 2018 5:01 pm
So you have the latest Grove Agent and HALion Sonic installed?
I believe so:

Groove Agent SE4 4.2.40
HALion Sonic SE3 3.1.15

I checked the official downloads section, they currently don't have any newer versions...

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Re: Cubase 9.5.40 crashes

Post by Martin.Jirsak »

The crash you shared, is it from the use case when you open HSSE? That crash dump would be helpful.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

Heinali
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Re: Cubase 9.5.40 crashes

Post by Heinali »

Martin.Jirsak wrote:
Tue Oct 23, 2018 11:17 pm
The crash you shared, is it from the use case when you open HSSE? That crash dump would be helpful.
Yes. I've attached the latest.dmp file, the crash happens a few moments after opening HALion Sonic SE.

Groove Agent doesn't cause crashes, but it freezes sometimes when I change presets (only factory presets, no custom presets).
Attachments
Cubase Elements 9.5.40.259 64bit 2018.10.23 23.05.dmp
(633.98 KiB) Downloaded 62 times

Martin.Jirsak
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Re: Cubase 9.5.40 crashes

Post by Martin.Jirsak »

Hi,

I reported to Steinberg (HALLY-7641).
Martin Jirsak
How to show notes of the chord/scale only
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Heinali
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Re: Cubase 9.5.40 crashes

Post by Heinali »

Martin.Jirsak wrote:
Wed Oct 24, 2018 11:24 am
Hi,

I reported to Steinberg (HALLY-7641).
Thank you!

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JX3D
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Re: Cubase 9.5.40 crashes

Post by JX3D »

Mine crashes too, ie. the sound sometimes starts to stutter when switching presets in Omnisphere or Halion 6. It never did that with the previous version 9.5.30. When the stuttering starts I can sometimes close (and save) the project, but Cubase cannot be closed without killing it in the Task Manager.
-Henrik J. Larsen
https://soundcloud.com/jx3d

Windows 10 Pro 64 bit (1809), i5 3,66GHz, 8 GB RAM, 1 TB SSD, 1 TB HDD.
Cubase Pro 10.0.40. WaveLab Elements 9.5+10, Groove Agent 4, Halion 6, Omnisphere 2.6.2c, Reaktor 6, Dune 2, Arturia V Collection 3+4+5, Blue 2, Sylenth1, Absynth 5, IL Harmor, BreakTweaker, Stylus RMX, Absolute VST Collection, UVI Falcon, and more.
Steinberg CI2+, Komplete Kontrol S61 MK2, Novation LaunchControl, MIDIsport UNO, Ensoniq Mirage, Sequential Six-Trak, Roland JV1080, Roland MKS-7 - and more hardware currently not connected.

Martin.Jirsak
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Re: Cubase 9.5.40 crashes

Post by Martin.Jirsak »

JX3D wrote:
Wed Oct 24, 2018 10:33 pm
Mine crashes too, ie. the sound sometimes starts to stutter when switching presets in Omnisphere or Halion 6. It never did that with the previous version 9.5.30. When the stuttering starts I can sometimes close (and save) the project, but Cubase cannot be closed without killing it in the Task Manager.
Hi,

Again, share the crash dump file, please.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

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JX3D
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Re: Cubase 9.5.40 crashes

Post by JX3D »

Well it didn't create a crashdump. I have the folder with previous crashdumps, and the latest is from september.
-Henrik J. Larsen
https://soundcloud.com/jx3d

Windows 10 Pro 64 bit (1809), i5 3,66GHz, 8 GB RAM, 1 TB SSD, 1 TB HDD.
Cubase Pro 10.0.40. WaveLab Elements 9.5+10, Groove Agent 4, Halion 6, Omnisphere 2.6.2c, Reaktor 6, Dune 2, Arturia V Collection 3+4+5, Blue 2, Sylenth1, Absynth 5, IL Harmor, BreakTweaker, Stylus RMX, Absolute VST Collection, UVI Falcon, and more.
Steinberg CI2+, Komplete Kontrol S61 MK2, Novation LaunchControl, MIDIsport UNO, Ensoniq Mirage, Sequential Six-Trak, Roland JV1080, Roland MKS-7 - and more hardware currently not connected.

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JX3D
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Re: Cubase 9.5.40 crashes

Post by JX3D »

A few hours ago I found out that the update have rolled back my audio drivers for my CI2+ to a previous version (dont think it was Windows 10 that did it this time), so I updated the audio drivers and now it seems to work. I updated both the USB driver and the Tools. Cubase hasn't crashed since.
-Henrik J. Larsen
https://soundcloud.com/jx3d

Windows 10 Pro 64 bit (1809), i5 3,66GHz, 8 GB RAM, 1 TB SSD, 1 TB HDD.
Cubase Pro 10.0.40. WaveLab Elements 9.5+10, Groove Agent 4, Halion 6, Omnisphere 2.6.2c, Reaktor 6, Dune 2, Arturia V Collection 3+4+5, Blue 2, Sylenth1, Absynth 5, IL Harmor, BreakTweaker, Stylus RMX, Absolute VST Collection, UVI Falcon, and more.
Steinberg CI2+, Komplete Kontrol S61 MK2, Novation LaunchControl, MIDIsport UNO, Ensoniq Mirage, Sequential Six-Trak, Roland JV1080, Roland MKS-7 - and more hardware currently not connected.

euagorfanos
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Re: Cubase 9.5.40 crashes

Post by euagorfanos »

Cubase is not starting on Mac os mojave it gives me hard time starting.I have to turn off the imac and start it after 10 minutes ,then is ok.

Heinali
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Re: Cubase 9.5.40 crashes

Post by Heinali »

Update.

Seems like HALion Sonic SE3 crashes ceased after disabling Realtek PCIe GBE Family Controller (Ethernet adapter). Maybe the reason is DPC latency spikes caused by the driver.

euagorfanos
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Re: Cubase 9.5.40 crashes

Post by euagorfanos »

CUBASE PRO 10.5.11 & 10.5.12 FIX IT CRASHES WHEV I TRY TO OPEN SOME OLD PROJECTS .
ANY SOLUTION???

Martin.Jirsak
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Re: Cubase 9.5.40 crashes

Post by Martin.Jirsak »

Hi,
euagorfanos wrote:
Sun Feb 23, 2020 9:26 am
CUBASE PRO 10.5.11 & 10.5.12 FIX IT CRASHES WHEV I TRY TO OPEN SOME OLD PROJECTS .
ANY SOLUTION???
Attach a crash dump file, please.

Mac: macOS Console utility > User Reports folder (or ~user/Library/Logs/Diagnostic Reports).
Win: Documents/Steinberg/Crash Dumps
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

Cubase Pro (last officially supported version all the time)
macOS (last update)

euagorfanos
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Re: Cubase pro 10.5.12

Post by euagorfanos »

Hi!
When i try to use for STEREO OUT, INSERTS/DYNAMICS/MULTIBANDCOMPRESSOR,it opens but is not responting ,it is shut.I ve tryed to other compressors and is the same.
That happens only on new projects.
On older projects is working fine .

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