Hello.
Have you solved this yet? If not, try the following steps:
1 - Open eLicenser Control Center
2 - Click on Register
3 - Click on xxxxxxxxx - xxxxxxxxx (Soft-eLicenser)
4 - Click on Copy serial number
5 - Open your internet browser and Login in to your Sternberg account
6 - In my products page, click on eLicensers
7 - Click on Reactivate
8 - Right Click, in the pop up window click on Paste
If it all goes well, a new license will be transferred to your eLicenser Control Center, and, you can then proceed with the activation of the new software.