Download through Steinberg download assistant fails

Post general topics related to HALion 6 and HALion Sonic 3 here.
Post Reply
ajosephantony
New Member
Posts: 5
Joined: Mon Apr 20, 2015 7:56 pm
Contact:

Download through Steinberg download assistant fails

Post by ajosephantony » Sat Nov 24, 2018 7:21 am

Hi,

Am trying to download the 28Gb Halion 6 package through the Steinberg Download Assistant. The download keeps disrupted with the error

"An error occurred while downloading "Halion 6.0.0 full".
Please try again later.

One solution suggested to change the default download location to other than the default one. I tried that also, but still download keeps failing. Sometimes, it reaches upto 23Gb and fails. When I retry, the downloaded content jumps back upto 18Gb and restarts, but never crosses 23Gb.

Am not able to attach the logs as the forum page says "invalid extension".
So, copy pasting the content below.

Any help would be really helpful for me.


Thanks,
Joseph

------------------------------- log content ---------------------------------
Log started 11/24/2018 at 11:38:17
Preferred installation mode : qt
Trying to init installer in mode qt
Mode qt successfully initialized
[11:38:20] Active component: 'component_programfilesfolder_32_sda'
[11:38:20] Inactive component: ('component_ariafolder')
[11:38:20] Active component: 'component_startmenu'
[11:38:20] Inactive component: ('component_applicationsfolder')
[11:38:20] Inactive component: ('component_applicationsupportfolder')
[11:38:20] Active component: 'component_installerversionfile'
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] project.version: '1.14.5'
[11:38:22] platform_name: 'windows'
[11:38:22] installer_is_root_install: '1'
[11:38:22] project.createUninstaller: '1'
[11:38:22] project.allowedLanguages: 'en de es es_AR fr it ja pt pt_BR zh_CN zh_TW ru'
[11:38:22] system_locale: 'en'
[11:38:22] installation_language_code: 'en'
[11:38:22] system_username: 'admin'
[11:38:22] env(USER): ''
[11:38:22] system_temp_directory: 'C:\Users\admin\AppData\Local\Temp'
[11:38:22] installer_command_line_arguments: ''
[11:38:22] installer_ui: 'gui'
[11:38:22] installer_interactivity: 'normal'
[11:38:22] installer_ui_detail: 'qt'
[11:38:22] project.buildTag: 'IB: 17.7.0-201707241554'
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] exit_code_success: '0'
[11:38:22] exit_code_operatingsystem_is_too_old: '101'
[11:38:22] exit_code_elicenser_is_in_use: '102'
[11:38:22] exit_code_incompatible_dotnet_version: '103'
[11:38:22] exit_code_multiple_installer_instances: '104'
[11:38:22] exit_code_cancelled_by_user: '105'
[11:38:22] exit_code_unknown_error: '110'
[11:38:22] payload_extraction_folder_path: ''
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] windows_os_name: 'Windows 10'
[11:38:22] windows_os_version_number: '10.0'
[11:38:22] minimum_required_system_version_windows: '6.1'
[11:38:22] minimum_required_system_name_windows: 'Microsoft Windows 7'
[11:38:22] programfiles_32_sda_payload_foldername: 'ProgramFiles'
[11:38:22] programfiles_32_aria_payload_foldername: 'ARIA'
[11:38:22] sda_sub_path: 'Steinberg/Download Assistant'
[11:38:22] aria_sub_path: 'Steinberg/Download Assistant/3rd Party/optional'
[11:38:22] installdir: 'C:\Program Files (x86)/Steinberg/Download Assistant'
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] installer_command_line_arguments: ''
[11:38:22] commandline_option_is_active_extract: 'false'
[11:38:22] payload_extraction_folder_path: ''
[11:38:22] commandline_option_is_active_overwrite: 'false'
[11:38:22] --------------------------------------------------------------------------------------------------------
[11:38:22] ENTER showErrorAndExitIfSoftwareIsInUse()
[11:38:22] ENTER validatedActionGroup - actionList - throwError
[11:38:22] INFO: isSDARunning() - windows - SDA is running: false
[11:38:22] EXIT validatedActionGroup - actionList - throwError
[11:38:22] EXIT showErrorAndExitIfSoftwareIsInUse()
[11:38:22] An older (or no) version is installed; starting installation phase.
[11:38:22] Current version: 1.14.5
[11:38:22] Installed version: 1.14.5
Preparing to Install
[11:38:57] ENTER showErrorAndExitIfSoftwareIsInUse()
[11:38:57] ENTER validatedActionGroup - actionList - throwError
[11:38:57] INFO: isSDARunning() - windows - SDA is running: false
[11:38:57] EXIT validatedActionGroup - actionList - throwError
[11:38:57] EXIT showErrorAndExitIfSoftwareIsInUse()
Preparing to Install
[11:38:57] readyToInstallActionList() - component_ariafolder
[11:38:57] Active component: 'component_ariafolder'
[11:38:57] INFO: component_installerversionfile - readyToInstallActionList() - installer_version_file_destination_parentdir_path: 'C:\Program Files (x86)/Steinberg/Download Assistant'
[11:38:57] INFO: component_installerversionfile - readyToInstallActionList() - installer_version_file_destination_filepath: 'C:\Program Files (x86)/Steinberg/Download Assistant/Installer.ini'
Unpacking files
Unpacking files
Unpacking files
Unpacking files
[11:39:19] INFO: component_installerversionfile - folder actionList()
[11:39:19] defineAdditionalUninstallationPaths()
[11:39:19] ==================================================
[11:39:19] Current list of additional uninstaller paths:
[11:39:19] variable_name: 'additional_uninstaller_path_1'
[11:39:19] one_additional_uninstaller_path: 'C:\Program Files (x86)/Steinberg/Download Assistant/Installer.ini'
[11:39:19] ==================================================
[11:39:19] postInstallationActionList() - component_ariafolder
[11:39:19] Active component: 'component_ariafolder'
Creating Shortcut for Uninstall Steinberg Download Assistant
[11:39:19] defineAdditionalUninstallationPaths()
[11:39:19] ==================================================
[11:39:19] Current list of additional uninstaller paths:
[11:39:19] variable_name: 'additional_uninstaller_path_1'
[11:39:19] one_additional_uninstaller_path: 'C:\Program Files (x86)/Steinberg/Download Assistant/Installer.ini'
[11:39:19] variable_name: 'additional_uninstaller_path_2'
[11:39:19] one_additional_uninstaller_path: 'C:\Users\Public\Desktop/Steinberg Download Assistant.lnk'
[11:39:19] ==================================================
Creating Uninstaller
Creating uninstaller 25%
Creating uninstaller 50%
Creating uninstaller 75%
Creating uninstaller 100%
Installation completed
Log finished 11/24/2018 at 11:39:26
[11:39:28] Creating Desktop shortcut
[11:39:28] exitWithExitCode: '0'

------------------------------- log content ---------------------------------

ajosephantony
New Member
Posts: 5
Joined: Mon Apr 20, 2015 7:56 pm
Contact:

Re: Download through Steinberg download assistant fails

Post by ajosephantony » Sat Nov 24, 2018 8:34 pm

Hi,

I could not find a generic forum, hence posted. If there is a more appropriate forum, kindly point it out, as am stuck on the download failure for nearly 2 days now.

Thanks in advance for your support.
Joseph

DoMiny1er
New Member
Posts: 3
Joined: Fri Nov 23, 2018 9:04 pm
Contact:

Re: Download through Steinberg download assistant fails

Post by DoMiny1er » Sun Nov 25, 2018 10:45 am

Hi. I have the same problem, and i've been trying to download from 2 differents computers and browsers. No success. I thought it was a kid of local problem, but by now, can we intend that issue is coming from their Steinberg's Servers?

I've also tried with that link:

http://download.steinberg.net/automated ... er_win.zip

No success. :( :(

HomePlayer
Junior Member
Posts: 59
Joined: Thu Dec 16, 2010 4:42 pm

Re: Download through Steinberg download assistant fails

Post by HomePlayer » Thu Nov 29, 2018 5:47 am

Same Problem here.
Get Errormessage but not the installbits of Halion Sonic.
Will try to setup a support request as it seems that there is something broken.

Keep you informed if I get some hints.
Windows 10 Professional 64Bit (1903), GIGABYTE X299 UD4 Pro, Intel I7 7820x, 64 GByte RAM, Focusrite Saffire 40 +OctoPro, Steinberg UR22, PSR9000, Motif Rack ES with PLG100 XG and PLG150DX, Midisports8x8, Cubase Pro 10, Wavelab Pro 10, SpectralLayer Pro 6, ProTools 2019.10, Fabfilter, Hofa, BlueCat, Izotope, Waves and other Plugins

spillz613
New Member
Posts: 2
Joined: Tue Dec 04, 2018 3:06 am
Contact:

Re: Download through Steinberg download assistant fails

Post by spillz613 » Tue Dec 04, 2018 3:30 am

I have also failed to download Cubase Elements 10 - 3 or 4 times within the Download Assistant, straight from browser using the link, and within a 3rd party download manager. All of them fail at consistent times, and I suspect it's their server that's the issue.

Lectrosoul
New Member
Posts: 17
Joined: Wed Mar 26, 2014 3:54 am
Contact:

Re: Download through Steinberg download assistant fails

Post by Lectrosoul » Tue May 21, 2019 10:58 am

Trying to download Cubase 10 Pro, failed on 20Gig partly downloaded file is on my Hard drive but now the download assistant has restarted from the beginning, ive had this thing downloading since yesterday WTF???

electrow
Junior Member
Posts: 112
Joined: Sat Oct 15, 2011 11:10 pm
Contact:

Re: Download through Steinberg download assistant fails

Post by electrow » Tue May 21, 2019 5:54 pm

This is disturbing. In the C10 presales forum I asked specifically that if the download is disrupted will it pickup from where it left off:

viewtopic.php?f=284&t=160082

I've been downloading C10 over three nights so far and have 12 gigs downloaded. I've had three "failed" warnings but each time I've started up the download it has pickup from where it left off.

timothymwalker1986
New Member
Posts: 1
Joined: Mon Aug 12, 2019 6:41 pm
Contact:

Re: Download through Steinberg download assistant fails

Post by timothymwalker1986 » Mon Aug 12, 2019 6:48 pm

Hi All,

I'm experiencing the same issue with Cubase Elements 10 (attempting to upgrade from 9). I attempted this twice and as I'm not using fiber optic broadband it is particularly frustrating.

'An error occured while downloading 'Cubase Elements 10.0.30 Full and Update Installer'.

As with others experiencing this issue. I got close to the 15.7Gb level of data and received the error message and the installer returns to zero to begin the process anew.

If anyone has been offered or worked out a fix for this please let me now.

Thank you,

Tim

Post Reply

Return to “General”

Who is online

Users browsing this forum: No registered users and 1 guest