HAlion Sonic 3 Hangs on Startup

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soundassets
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HAlion Sonic 3 Hangs on Startup

Post by soundassets » Wed Feb 21, 2018 4:22 am

Since I updated from the trial, it will not start up. All activated fine, installed fine. Just stays at the splash screen forever. Task Manager shows the library manager running at around 15% CPU with a dependency on msiexec that never connects. I uninstalled, reinstalled, product and content and library manager. No joy. Opened a ticket with Steinberg but you know how that is. If anyone has any idea what's happening I would greatly appreciate it. Like I say, the trial worked fine. When I installed and activated the registered version, it all fell apart. Nothing has changed. FYI: Win 8.1 64 , i7 4Ghz, 32 GB Ram, 3 SSDs, MOTU 828 Mk2 ASIO. Hypersonic still works but I've been replacing it with HS-3 and now that's at a dead stop.

soundassets
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Re: HAlion Sonic 3 Hangs on Startup

Post by soundassets » Sun Feb 25, 2018 8:03 pm

Anyone? This is crazy. No response from Steinberg.

Romantique Tp
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Re: HAlion Sonic 3 Hangs on Startup

Post by Romantique Tp » Tue Feb 27, 2018 12:12 pm

Register your eLicenser to your MySteinberg, then try running the eLicenser Installation Helper downloadable from here:
https://www.steinberg.net/nc/en/support ... ssing.html
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

soundassets
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Re: HAlion Sonic 3 Hangs on Startup

Post by soundassets » Thu May 03, 2018 9:09 pm

I'll try it. Also downloading 3.1.10 update. Can you believe the last time I heard from Steinberg was April 2 when their remote diags and attempts to fix went south and they promised to escalate to Steinberg GmbH. Crickets.

soundassets
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Re: HAlion Sonic 3 Hangs on Startup

Post by soundassets » Fri May 04, 2018 7:26 pm

Same problem.

soundassets
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Re: HAlion Sonic 3 Hangs on Startup

Post by soundassets » Fri May 04, 2018 11:00 pm

Didn't work. :(

soundassets
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Re: HAlion Sonic 3 Hangs on Startup

Post by soundassets » Mon May 14, 2018 6:45 pm

Still no joy. :evil:

ANYBODY HAVE ANY IDEAS? Steinberg is still stumped after 2 Teamviewer sessions. Supposed to have been escalated to DE but nothing so far. :cry:
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fuad61
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Re: HAlion Sonic 3 Hangs on Startup

Post by fuad61 » Wed May 16, 2018 7:13 am

It is very sad, looks like they don't care about us at all.
Purchased HS 3 yesterday, installed with no problem, but not able to open any project created with HS 2, all sounds are missing.
In HS 3 itself a lot of sound missing as well.
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