How to re-download Video Decoder for Avid DNxHD

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profdraper
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How to re-download Video Decoder for Avid DNxHD

Post by profdraper » Fri Feb 09, 2018 7:37 am

Can anybody please advise how to to re-download (purchased) Video Decoder for Avid DNxHD? I originally purchased, downloaded and installed on Windows. I now want to install on Mac OS.

There is nothing at the Steinberg Site, nor the FTP site, nor via the Download Assistant. The Download link in the original email from the store does not work, nor can they be contacted (bounce). The support link points me at a FAQ which provides no answers, then to local AU distributors, hardly of any use.

Thanks in advance.
Last edited by profdraper on Fri Feb 09, 2018 9:00 pm, edited 1 time in total.
Workstation: Dell T7910, Dual Xeon E5-2687Wv4, Win10Pro, 64GB, Saumsung SSDs. Nvidia 1080Ti, LG 34UM95 & BenQ SW2700PT, DeckLink MiniMon 4k. Thunderbolt 2, RME UFX+, UAD-2 quad PCIe, Presonus FaderPort 16. Notebook: Dell 9575, i7-8705G, Win10Pro, 16GB/1TB, Radeon RX Vega M GL. Apps: Nuendo 8.2, Wavelab 9.5, Pro Tools Ultimate 2018.7, Ableton Live 10 Suite, DaVinci Resolve Studio 15.

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Romantique Tp » Fri Feb 09, 2018 8:06 am

Contact asknet support to receive a new download link:
https://steinberg.support-asknet.com/en ... /solutions
Every time someone says "it must be easy to add/fix", a programmer dies.

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Vinylist » Fri Feb 09, 2018 8:07 am

Hey,

i was wondering too, two days ago as I reinstalled Nuendo 8 on my system. But then I played back DNxHD vids for trial, and it works. So I guess its implemented in the Nuendo installer and you get the feature through the elicenser...

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Re: How to re-download Video Decoder for Avid DNxHD

Post by profdraper » Fri Feb 09, 2018 8:58 pm

Romantique Tp wrote:
Fri Feb 09, 2018 8:06 am
Contact asknet support to receive a new download link:
https://steinberg.support-asknet.com/en ... /solutions
Thanks for this, now received links & re-downloaded.

Had been to asknet earlier but went round in circles [also, that email and login still seemed to be inconsistent with my Steinberg account, despite earlier attempts at syncronisation; they still keep emailing me at the wrong address].

ALL software purchases /downloads and licensing IDs should be available within the User Account. eg, See AVID, FabFilter, Presonus etc.
Workstation: Dell T7910, Dual Xeon E5-2687Wv4, Win10Pro, 64GB, Saumsung SSDs. Nvidia 1080Ti, LG 34UM95 & BenQ SW2700PT, DeckLink MiniMon 4k. Thunderbolt 2, RME UFX+, UAD-2 quad PCIe, Presonus FaderPort 16. Notebook: Dell 9575, i7-8705G, Win10Pro, 16GB/1TB, Radeon RX Vega M GL. Apps: Nuendo 8.2, Wavelab 9.5, Pro Tools Ultimate 2018.7, Ableton Live 10 Suite, DaVinci Resolve Studio 15.

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Heiner Einbier
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Re: How to re-download Video Decoder for Avid DNxHD

Post by Heiner Einbier » Sun May 20, 2018 3:14 pm

Oh great!
I have to post a service ticket with Asknet to be able to download my DNXHD decoder again?
Sorry guys, as opposed to some other people here, I fully understand the reason to implement a paid licence model for DNXHD.
But for me not to be able to download the decoder in my user area is UTTERLY RIDICULOUS!
I wonder how long I have to wait for Ask-and-ask-again-merrily-away-all-day-net to dig out my download.
I'm really p1ssed off about this. :(
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
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Re: How to re-download Video Decoder for Avid DNxHD

Post by Fredo » Tue May 22, 2018 7:35 am

The decoder is include din the program. You don't need to download or install it.
The only thing that needs to be done is "unlock" the DnXHD decoder through the eLicenser.
Enter your code in your Elicenser and update the driver for the Elicenser and you are in business.

Fredo

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Heiner Einbier
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Re: How to re-download Video Decoder for Avid DNxHD

Post by Heiner Einbier » Tue May 22, 2018 8:30 am

The license is in my dongle arleady, and I did a completely new installation in a new computer so it should be working, but I'll try that again.
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Oliver.Lucas » Tue May 22, 2018 8:43 am

Fredo wrote:
Tue May 22, 2018 7:35 am
The decoder is include din the program. You don't need to download or install it.
The only thing that needs to be done is "unlock" the DnXHD decoder through the eLicenser.
Enter your code in your Elicenser and update the driver for the Elicenser and you are in business.

Fredo
That‘s how it should work, but did not for me as well.
Latest Nuendo on various Macs
Main machine: Hexacore 3.3 Cheese grater with USB3 and RME Raydat, 48GB RAM, Radeon HD 7970, Caldigit FASTA USB C, Intensity Pro, PT HD 11, macOS 10.13

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Heiner Einbier » Tue May 22, 2018 11:16 am

Fredo wrote:
Tue May 22, 2018 7:35 am
The decoder is include din the program. You don't need to download or install it.
The only thing that needs to be done is "unlock" the DnXHD decoder through the eLicenser.
Enter your code in your Elicenser and update the driver for the Elicenser and you are in business.

Fredo
Did as you said - I started ELC, let it update, entered the activation code for the decoder, which of course it didn't let me do as it's THERE already, started Nuendo and still no joy. Tells me I'm still missing the DNXHD decoder.
All that aside - I'm pretty sure I had to install it separately last time, so I don't think it is included in the Nuendo installer.
Don't know if I'm missing anything, but if A: the license is on my dongle and B: my ELC is updated, I don't know what else could be wrong except I still need to install something.
This is really angering me. It's been more than a day since I contacted Asknet, I've got work to do and it's going crap doing it with the H264 versions I had to convert from my DNX files... :(
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 8.2
Cubase Pro 9.5.21

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Oliver.Lucas » Tue May 22, 2018 2:50 pm

Heiner Einbier wrote:
Tue May 22, 2018 11:16 am
Fredo wrote:
Tue May 22, 2018 7:35 am
The decoder is include din the program. You don't need to download or install it.
The only thing that needs to be done is "unlock" the DnXHD decoder through the eLicenser.
Enter your code in your Elicenser and update the driver for the Elicenser and you are in business.

Fredo
Did as you said - I started ELC, let it update, entered the activation code for the decoder, which of course it didn't let me do as it's THERE already, started Nuendo and still no joy. Tells me I'm still missing the DNXHD decoder.
All that aside - I'm pretty sure I had to install it separately last time, so I don't think it is included in the Nuendo installer.
Don't know if I'm missing anything, but if A: the license is on my dongle and B: my ELC is updated, I don't know what else could be wrong except I still need to install something.
This is really angering me. It's been more than a day since I contacted Asknet, I've got work to do and it's going crap doing it with the H264 versions I had to convert from my DNX files... :(
Could you use ProRes (Proxy) until you are sorted?
But as I (and some others on the forum) have said before. It's not working the way we expect it to work.
Latest Nuendo on various Macs
Main machine: Hexacore 3.3 Cheese grater with USB3 and RME Raydat, 48GB RAM, Radeon HD 7970, Caldigit FASTA USB C, Intensity Pro, PT HD 11, macOS 10.13

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Heiner Einbier » Wed May 23, 2018 12:25 pm

Oliver.Lucas wrote:
Tue May 22, 2018 2:50 pm
Could you use ProRes (Proxy) until you are sorted?
But as I (and some others on the forum) have said before. It's not working the way we expect it to work.
You can't encode ProRes on a PC, only play it back.
Still waiting for an answer from Asknet... :roll:
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
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AVID Artist mix, current driver
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Re: How to re-download Video Decoder for Avid DNxHD

Post by Fredo » Wed May 23, 2018 12:44 pm

X-Media Recode can convert files to Apple ProRes and DndxHD, no problem at all.

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Heiner Einbier » Wed May 23, 2018 12:53 pm

Fredo wrote:
Wed May 23, 2018 12:44 pm
X-Media Recode can convert files to Apple ProRes and DndxHD, no problem at all.

Fredo
I'll try that out, thanks.
Rather still have a working DNX decoder though.
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 8.2
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Re: How to re-download Video Decoder for Avid DNxHD

Post by Fredo » Wed May 23, 2018 1:02 pm

Do you see if the Avid Codec is installed on your computer?

Control Panel/Programs & Features/add or remove programs.
The list should contain: "Avid Codecs LE".

Fredo

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Heiner Einbier » Wed May 23, 2018 1:42 pm

Fredo wrote:
Wed May 23, 2018 1:02 pm
Do you see if the Avid Codec is installed on your computer?

Control Panel/Programs & Features/add or remove programs.
The list should contain: "Avid Codecs LE".

Fredo
Yep. That's one of the first things that get installed on any new system of mine.
Not that I think the new video engine needs them, as I understand it only makes Avid codecs available to Quicktime.
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 8.2
Cubase Pro 9.5.21

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Fredo » Wed May 23, 2018 2:02 pm

You are correct. My bad.
This gets me so confused that I am searching for things that are not related.

I think my first statement is still correct:
The decoder is wrapped in the Steinberg install. No need for a separate install.
It is "unlocked" by the license in the Elicenser.


Please look into: c:\program files\common files\Steinberg
Do you see the: VideoCodec-Avid DNxHD.dll

Fredo

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Heiner Einbier » Wed May 23, 2018 2:29 pm

Fredo wrote:
Wed May 23, 2018 2:02 pm
You are correct. My bad.
This gets me so confused that I am searching for things that are not related.

I think my first statement is still correct:
The decoder is wrapped in the Steinberg install. No need for a separate install.
It is "unlocked" by the license in the Elicenser.


Please look into: c:\program files\common files\Steinberg
Do you see the: VideoCodec-Avid DNxHD.dll

Fredo
No, it's not installed. As I absolutely trust you on anything Nuendo related, I'll re-download the installer and do a clean install again this evening. And cross my fingers like crazy that I have DNXHD after that. Is there an option I have to select during install? Oh well, I guess I'll see...
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 8.2
Cubase Pro 9.5.21

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Re: How to re-download Video Decoder for Avid DNxHD

Post by hendrix97 » Wed May 23, 2018 4:09 pm

I just purchased a DNxHD Codec and can cofirm, that you need a seperate download from asknet.
It is not included in the 8.2 package. Didn't work until installing the seperate download provided by the asknet download Link.
Sorry for the bad news. I hope asknet contacts you asap.

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Oliver.Lucas » Wed May 23, 2018 5:11 pm

Very annoyin that it is not handled via an elicenser key only and even more abboying that you cannot re-download via mySteinberg.
Latest Nuendo on various Macs
Main machine: Hexacore 3.3 Cheese grater with USB3 and RME Raydat, 48GB RAM, Radeon HD 7970, Caldigit FASTA USB C, Intensity Pro, PT HD 11, macOS 10.13

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Re: How to re-download Video Decoder for Avid DNxHD

Post by Heiner Einbier » Wed May 23, 2018 5:34 pm

Fredo wrote:
Wed May 23, 2018 2:02 pm
Please look into: c:\program files\common files\Steinberg
Do you see the: VideoCodec-Avid DNxHD.dll

Fredo
Fredo! Thanks a lot for that! :)
The re-install sadly DIDN'T work, problem persisted, but I decided to try transplanting the DLL from my other machine into that folder and hey presto! I now have DNXHD functionality again.
But actually it's pretty annoying because I hate pulling off dodgy cr@p like that. I wish someone official would just finally answer and give me a damn link or tell me whatever else the hell my problem is.
I noticed that the VSTconnect DLLs are also missing from my new system, but I don't need that anyhow. Still sucks.
ASUS/Intel Z270 chipset - Core i7-7700K CPU 4.2GHz - 32GB RAM
RME Fireface UCX, current driver
BlackMagic DeckLink MiniMonitor SDI, current driver
AVID Artist mix, current driver
Windows 10

Asus Notebook Core i7 5500U 12 GB RAM
Windows 10

Nuendo 8.2
Cubase Pro 9.5.21

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Re: How to re-download Video Decoder for Avid DNxHD

Post by uarte » Mon Aug 13, 2018 9:10 pm

Fredo wrote:
Tue May 22, 2018 7:35 am
The decoder is include din the program. You don't need to download or install it.
The only thing that needs to be done is "unlock" the DnXHD decoder through the eLicenser.
Enter your code in your Elicenser and update the driver for the Elicenser and you are in business.

Fredo
Hi Fredo,

Then what is the purpose of the Video_Decoder_for_Avid_DNxHD_Installer_win.exe download file?

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