[BUG] Hardware rack missing for MR816csx inside Nuendo 8.2

I contacted support over a month ago. Have had nothing but vaniila replies until 3 days ago, offering to perform a remote support session to preview the issue. No responses to my specific questions have yet been answered. e.g. are the hardware team aware of the issue, have they looked at the llnks supplied to issues on the forum.

Steinberg support stated to me that they do not review their forums! Only direct queries via your mysteinberg account are considered.