Please cancel my purchase

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bestlove7777
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Please cancel my purchase

Post by bestlove7777 » Mon Sep 16, 2019 9:18 am

On the night of September 12, I purchased the Cubase 9.5 - 10 upgrade three times at around 10 pm.

Please cancel my purchase

Thank you
help me

svennilenni
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Re: Please cancel my purchase

Post by svennilenni » Mon Sep 16, 2019 9:20 am

bestlove7777 wrote:
Mon Sep 16, 2019 9:18 am
On the night of September 12, I purchased the Cubase 9.5 - 10 upgrade three times at around 10 pm.

Please cancel my purchase

Thank you
This is a user Forum, not the Steinberg shop.

bestlove7777
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Posts: 9
Joined: Tue Oct 30, 2012 5:39 pm
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Re: Please cancel my purchase

Post by bestlove7777 » Mon Sep 16, 2019 9:28 am

Sorry
Where should I ask about my cancellation?
help me

svennilenni
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Posts: 3702
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Re: Please cancel my purchase

Post by svennilenni » Mon Sep 16, 2019 9:32 am

bestlove7777 wrote:
Mon Sep 16, 2019 9:28 am
Sorry
Where should I ask about my cancellation?
At the shop where you placed the order.
For teh Steinberg shop this is asknet, who should certainly have sent you an email, with your order, where you can find contact Infos..?

bestlove7777
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Posts: 9
Joined: Tue Oct 30, 2012 5:39 pm
Contact:

Re: Please cancel my purchase

Post by bestlove7777 » Wed Sep 18, 2019 4:28 pm

svennilenni thank you for your answer.
I love you :)
My problem has been resolved.


I sent an email to this email address.
customerservice@asknet.com


The contents were sent like this.
customer number (if you know..)
the exact amount charged
the debit date
name
my email address

Related description page
https://steinbergnxw.zendesk.com/hc/en- ... le-charge-
https://www.asknet.com/company/customer-support.html
help me

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