US vs Canadian pricing for Pro upgrade

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Amicus717
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US vs Canadian pricing for Pro upgrade

Post by Amicus717 » Fri Nov 16, 2018 2:08 am

The US price for upgrading from Cubase 9.5 Pro to Cubase 10 Pro is $99. Using today's currency conversion rate, that would be about $130 Canadian. When I tried to purchase the upgrade this evening, as soon as I put it into my shopping cart, the price switched to $150 Canadian.

So now I'm trying to figure out why I have to pay $20 CAD more for the same product. I realize it's just $20 -- but its $20 I don't want to have to pay if I can avoid it...

Is that currency conversion issue? Or is pricing simply different in different countries?

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Re: US vs Canadian pricing for Pro upgrade

Post by Jamgirl » Fri Nov 16, 2018 2:46 am

Watching. I noticed the same thing last night when I tried to upgrade (chose the wrong version). The price for upgrading from (Artist) 9.5-10 went from $79.99 to $120. The upgrade from Artist 9-10 shows $140, but I know it’s gonna be about $210. There’s something besides exchange rate here. Maybe VAT?

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Re: US vs Canadian pricing for Pro upgrade

Post by Amicus717 » Fri Nov 16, 2018 2:52 am

Well, I wouldn't pay VAT as a Canadian, so I doubt that is it. Unless it is being applied by mistake...

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Re: US vs Canadian pricing for Pro upgrade

Post by jaslan » Fri Nov 16, 2018 4:15 am

Why would they necessarily be the same price in different countries with different tax laws, consumer laws, regulations, etc., etc., etc.?
Even magazines at the bookstore have different US and CAN prices printed right on the cover.
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Re: US vs Canadian pricing for Pro upgrade

Post by currentsound » Fri Nov 16, 2018 5:04 am

I have noticed that the currency and exchange rate changes based off your billing address, not what country you are in at the time. So if you want US pricing, you need a US billing address. A pre-paid credit card from the US will do the trick but you can even use an overseas card if you use a US billing address. Keep in mind that the market rate is different to the exchange rate you see on online currency conversion. Paypal have a habit of taking 3-4 percent more than the present exchange rate and your bank will hit you with currency conversion fees also.

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Re: US vs Canadian pricing for Pro upgrade

Post by Amicus717 » Fri Nov 16, 2018 5:17 am

jaslan wrote:
Fri Nov 16, 2018 4:15 am
Why would they necessarily be the same price in different countries with different tax laws, consumer laws, regulations, etc., etc., etc.?
Even magazines at the bookstore have different US and CAN prices printed right on the cover.
Well, I said that in my original post -- it could be different pricing for a different country. But I'd like to know why, exactly, because for a lot of online purchases (especially music stuff), I only pay the currency conversion difference.

Also, the pricing is odd for some Steinberg products. If you buy Dorico Pro 2 through the Dorico.com site, the price is $844 CAD, and the site specifically says this includes 19% VAT as part of the price. Which is wrong -- if they are going to apply the HST tax where I live, it would be 13%. If you buy Dorico 2 Pro through the main Steinberg online shop, it says "without VAT", but when it appears in your cart, it is the same price $844 CAD. Maybe local taxes are being applied. I dunno. It doesn't say anywhere. My invoice for Cubase 9.5 Pro crossgrade that I got last year says 0 tax applied. So I'm curious what is generating such a high price for Dorico 2, and is a (incorrect) 19% VAT actually being applied? One site says it is, the other says it is NOT being applied, but the price is the same. At the very least, that's a bit odd.

Nuendo 8 full version would cost me $2,499 CAD from a store in Canada (current price at Long & McQuade), but $2,837 CAD from Steinberg's online store. That's not a small difference, and I'm simply curious why.

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Re: US vs Canadian pricing for Pro upgrade

Post by fbeauvaisc » Fri Nov 16, 2018 1:19 pm

This seems like a ripoff indeed and hard to understand. They should at least explain why. Whenever I buy on amazon.com instead of amazon.ca, I pay sales taxes and import duties but they are clearly indicated. Same goes for eBay. If the extra money goes to my country then fine. If it goes directly into Steinberg's pocket, than it's wrong and unethical. The fact that it's an even 150$ point towards the unethical ripoff.
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Re: US vs Canadian pricing for Pro upgrade

Post by bondsong » Wed Nov 21, 2018 10:31 pm

This has been going on with Steinberg for a while. I tried to find out why, last time they did this.The "excuse" from the Canadian distributor was, "we don't set the prices". Like they can't talk to the guys who do. They are just plain gouging Canadians. I don't know who else they are gouging but they are gouging in this case.
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Re: US vs Canadian pricing for Pro upgrade

Post by bondsong » Wed Nov 21, 2018 10:37 pm

I Just saw the price for Cubase 9 to 10 upgrade in Can$. Goodbye Steinberg. :)
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Re: US vs Canadian pricing for Pro upgrade

Post by x-pander » Wed Nov 21, 2018 11:42 pm

Here in sweden i paid 81usd for the upgrade. ex tax.

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Re: US vs Canadian pricing for Pro upgrade

Post by Starsprinkler » Fri Nov 23, 2018 3:29 am

The CAD price is converted from 99 Euro, not 99 USD:
viewtopic.php?f=283&t=147386#p797328

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Re: US vs Canadian pricing for Pro upgrade

Post by ResonantMind » Fri Nov 23, 2018 7:56 am

I'n guessing something was wrong with the sites region detection and displayed USD $100 instead of the Euro to Cad $CAD price.

Still funny they see us as Europeans and not NORTH AMERICANS though.

Nothing new to Canadians, don't even get me started on our cellphone costs compared to elsewhere. :?

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Re: US vs Canadian pricing for Pro upgrade

Post by traiven3d » Sat Nov 24, 2018 9:39 pm

I'm concerned about the same issue going from Cubase 8.5 pro to 10 pro. US is listed at $200, CAD is $300. The current currency conversion is $265 CAD (rounded to the nearest dollar). $35 is quite a big difference considering we're purchasing digital downloads, not a physical product that requires border crossing. At this time of the year I can buy a plugin for that kind of money.

For all other software/plugin downloads I've purchased they state the US price, sometimes with the approximate CAD conversion, and the banks handle the difference.

Conversion aside, this does have me looking at other DAW options. At $300, it's not far off the the cost of an entirely new DAW. I do feel as though this is punishment for not constantly shelling out the micro-update fees that Steinberg charges for each .5 release along the way.

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Re: US vs Canadian pricing for Pro upgrade

Post by bondsong » Sat Dec 01, 2018 1:38 am

traiven3d wrote:
Sat Nov 24, 2018 9:39 pm
At $300, it's not far off the the cost of an entirely new DAW.
Actually it's more than the cost of Logic in Canada.
Starsprinkler wrote:
Fri Nov 23, 2018 3:29 am
The CAD price is converted from 99 Euro, not 99 USD:
Then what is the US price converted from?
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Re: US vs Canadian pricing for Pro upgrade

Post by dgcarriere123 » Sat Dec 01, 2018 1:47 am

I think that Steinberg should be boycotted for trying to overcharge Canadians for their products. Maybe even contact the mother company Yamaha Corporation to let them know how they are conducting their business.

I also inquired about this issue and they never even bother to respond.

I am not upgrading until they change their ways of doing business.

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Re: US vs Canadian pricing for Pro upgrade

Post by Starsprinkler » Sat Dec 01, 2018 1:58 am

bondsong wrote:
Sat Dec 01, 2018 1:38 am
Then what is the US price converted from?
The US price is not converted. As stated in the link, US has separate pricing.

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Re: US vs Canadian pricing for Pro upgrade

Post by jaslan » Sat Dec 01, 2018 3:37 am

Oh yeah, didn't you get the memo? Things have different prices in different countries. Including gasoline, magazines, electronics, and Cubase.
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Re: US vs Canadian pricing for Pro upgrade

Post by fbeauvaisc » Sat Dec 01, 2018 11:13 pm

jaslan wrote:
Sat Dec 01, 2018 3:37 am
Oh yeah, didn't you get the memo? Things have different prices in different countries. Including gasoline, magazines, electronics, and Cubase.
I don't mind when it's clearly stated that the extra money goes to my Country as sales taxes and duties. Right now, it's not clear weather Steinberg is simply putting this extra money in it's pocket. That's why people are complaining. eBay, Amazon, Sweetwater etc... they all sell at conversion price + clearly indicated taxes and duties.

What is Steinberg doing? The perfectly rounded 150CAD seems more like a scam than sales taxes and import duties.
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Re: US vs Canadian pricing for Pro upgrade

Post by jaslan » Sun Dec 02, 2018 12:11 am

I think it has already been said that it is NOT due to taxes, tariffs, duties, or whatever. Steinberg has seen fit to set different prices in different countries, which is their choice. They are the vendor. They decide what price they want to charge in each country. If the consumer doesn't like the price then they simply don't buy. Free market.
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Re: US vs Canadian pricing for Pro upgrade

Post by fbeauvaisc » Sun Dec 02, 2018 11:47 pm

jaslan wrote:
Fri Nov 16, 2018 4:15 am
Why would they necessarily be the same price in different countries with different tax laws...
Maybe you should read your own comments. And no I didn't buy and will not. I was able to get a 24h trial and none of my 9.5 templates worked and I was very unimpressed and couldn't figure out why I should spend a 150$ on this. We are already getting screwed by exchange rates, I will not let Steinberg charge me even more for absolutely no reason, simply because they can. I'm done.

All that Steinberg brought with the last few versions that cost me hundreds of dollars is already in Reaper and has been for a while. HiDPI, Edit Mode, 64 bit mixing engine, Mixer Undos and Snapshots, ARA integration, Render in place, Regions exports, you name it. And Reaper can render videos. Cubase will sadly always be second to Nuendo and will never give you the full features unless they bleed you dry for buying both. And then can you imagine paying yearly upgrades for both? Ridiculous... Let the rich kids play with Cubase, I'm done.
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Re: US vs Canadian pricing for Pro upgrade

Post by Amicus717 » Sun Dec 02, 2018 11:50 pm

jaslan wrote:
Sun Dec 02, 2018 12:11 am
I think it has already been said that it is NOT due to taxes, tariffs, duties, or whatever. Steinberg has seen fit to set different prices in different countries, which is their choice. They are the vendor. They decide what price they want to charge in each country. If the consumer doesn't like the price then they simply don't buy. Free market.
What I'm curious about is the pricing inconsistency for Steinberg products in Canada. Canadian instrument/music retailers are selling Cubase Pro 10 Full Version in retail box format for $699.00 CDN, while the Steinberg site will sell me the Cubase Pro 10 Full Version download for $844.00 CDN.

Like the Nuendo pricing I mentioned above, that's not a small difference, and it doesn't make much sense to me.

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Re: US vs Canadian pricing for Pro upgrade

Post by svennilenni » Mon Dec 03, 2018 11:13 am

Even in Germany the price differs from the Steinberg page to local dealers. If you do not want to buy from Steinberg - don´t. Apart from that, their price policy is certainly not your business.

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Re: US vs Canadian pricing for Pro upgrade

Post by Panther » Mon Dec 03, 2018 4:07 pm

Amicus717 wrote:
Sun Dec 02, 2018 11:50 pm
What I'm curious about is the pricing inconsistency for Steinberg products in Canada. Canadian instrument/music retailers are selling Cubase Pro 10 Full Version in retail box format for $699.00 CDN, while the Steinberg site will sell me the Cubase Pro 10 Full Version download for $844.00 CDN.
Developers (Steinberg in this case) will never undersell retailers (that carry their products), so it's normal for prices in the Steinberg store to reflect this. I'm a fairly new Cubase user (about 1 year) although I've been around for some time (don't ask how long) and by going from Elements to Artist to Pro over that 1 year period cost me a grand total of 580.00$ CDN (including eLicenser). And, all my purchases (except the eLicenser) were done through the Steinberg store.

How can this be you may ask? I pay attention to deals, special offers and so on and so forth. It's a commitment to keep informed about these things but well worth it as you can see. As for the update cost to Cubase 10, I agree that it's steep for what is currently offered, so I will simply wait it out for now and continue working with a stable and full featured Cubase 9.5.41 and be very happy about it! 8-)

And I don't have a problem with how Steinberg decides to price its products and where..., that's a free market economy for you.
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Re: US vs Canadian pricing for Pro upgrade

Post by currentsound » Wed Dec 05, 2018 5:54 am

Amicus717 wrote:
Sun Dec 02, 2018 11:50 pm

What I'm curious about is the pricing inconsistency for Steinberg products in Canada. Canadian instrument/music retailers are selling Cubase Pro 10 Full Version in retail box format for $699.00 CDN, while the Steinberg site will sell me the Cubase Pro 10 Full Version download for $844.00 CDN.

Like the Nuendo pricing I mentioned above, that's not a small difference, and it doesn't make much sense to me.
Most companies have a recommended retail price and then a minimum advertised price (MAP) and companies can price the product between these two and that price is reffered to as the street price. To not screw over vendors, Cubase will charge the recommended retail price. Almost all music equipment and software companies do this. The price you are seeing will reflect the recommended retail price in Canada. The US just has a bigger market so the stores can sell products a little cheaper because they sell more of them so the retail price for the US can afford to be lower. It is the internet, it's not hard to trick websites on the internet of your location if you really want US pricing but the effort may exceed the savings if it's only a small amount or you can just support your local music stores which will help your local economy and you can get the street price in your country which is likely to be lower than the recommended retail price if the store is willing to sell below recommended retail.

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Re: US vs Canadian pricing for Pro upgrade

Post by Ed Doll » Wed Dec 05, 2018 7:51 am

Amicus717 wrote:
Fri Nov 16, 2018 5:17 am
jaslan wrote:
Fri Nov 16, 2018 4:15 am
Why would they necessarily be the same price in different countries with different tax laws, consumer laws, regulations, etc., etc., etc.?
Even magazines at the bookstore have different US and CAN prices printed right on the cover.
Well, I said that in my original post -- it could be different pricing for a different country. But I'd like to know why, exactly, because for a lot of online purchases (especially music stuff), I only pay the currency conversion difference.

Also, the pricing is odd for some Steinberg products. If you buy Dorico Pro 2 through the Dorico.com site, the price is $844 CAD, and the site specifically says this includes 19% VAT as part of the price. Which is wrong -- if they are going to apply the HST tax where I live, it would be 13%. If you buy Dorico 2 Pro through the main Steinberg online shop, it says "without VAT", but when it appears in your cart, it is the same price $844 CAD. Maybe local taxes are being applied. I dunno. It doesn't say anywhere. My invoice for Cubase 9.5 Pro crossgrade that I got last year says 0 tax applied. So I'm curious what is generating such a high price for Dorico 2, and is a (incorrect) 19% VAT actually being applied? One site says it is, the other says it is NOT being applied, but the price is the same. At the very least, that's a bit odd.

Nuendo 8 full version would cost me $2,499 CAD from a store in Canada (current price at Long & McQuade), but $2,837 CAD from Steinberg's online store. That's not a small difference, and I'm simply curious why.
Thanks for reporting the difference in what is shown on Dorico.com and on the online shop. We will have a look at that.
When it comes to price differences between our shop and for instance Long & McQuade, please keep in mind that we set a suggested retail price and especially large retailers reduce that price significantly sometimes. It's the same in Europe/Germany. But this is common practice with almost any product. Just take a Samsung S9 and compare prices in the Samsung store and at Amazon.
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