Registration/download access error: X kein AC

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teebeefree
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Registration/download access error: X kein AC

Post by teebeefree » Sat May 11, 2019 9:18 am

Hi all I have bought a sealed cubase pro from amazon and upon attempting to redeem access code from the license redemption card I get the following error from www.steinberg.net/gettingstarted

X kein AC

then nothing happens.

Have I been sold a previously redeemed code or something else?

All characters are entered correctly. I also tried without hyphens. and then I o's swapped with 0's.

all I get is: X kein AC

Any ideas to help out please guys?

StevenMikel
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Re: Registration/download access error: X kein AC

Post by StevenMikel » Sat May 11, 2019 10:04 am

You have to get and set up a USB eLicencer first.

teebeefree
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Re: Registration/download access error: X kein AC

Post by teebeefree » Sat May 11, 2019 10:15 am

Hiya thank you for the reply, I have already downloaded the softelicenser control software then I used that to register the hardware usb dongle included within the software packaging. The usb dongle is fully registered to my account but as before, entering the code as per license redemption card gives out the X kein AC error then nothing happens.
Is there something else I am missing please?

Thank you!

vincentl
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Re: Registration/download access error: X kein AC

Post by vincentl » Sat May 11, 2019 11:55 am

Same problem here ! If you find any solution, please let us know ;-)

StevenMikel
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Re: Registration/download access error: X kein AC

Post by StevenMikel » Sat May 11, 2019 12:40 pm

I don't know what else to tell you other than contact support. Sorry.

warenhuis
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Re: Registration/download access error: X kein AC

Post by warenhuis » Sat May 11, 2019 1:06 pm

I have the same problem, I've tried to contact Steinberg yesterday but they referred me to this forum.

Ivan1980
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Re: Registration/download access error: X kein AC

Post by Ivan1980 » Sat May 11, 2019 5:40 pm

Have exactly the same thing, "kein AC" error, when trying to enter Download Access Code of just bought "crossgrade to cubase 10 pro" pack. Tried to use different accounts - nothing changes...

Long John
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Re: Registration/download access error: X kein AC

Post by Long John » Sat May 11, 2019 6:15 pm

Hey, teebeefree, have you found a soulution for this "X kein AC" error? I've just purchased a new Cubase 10 Pro at Thomann and experience the same problem. Hmm..

bossie63
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Re: Registration/download access error: X kein AC

Post by bossie63 » Sat May 11, 2019 8:07 pm

Hi there, I have exactly the same problem. Received today my boxed Pro 10 version. Entering the download acces code gives out X kein AC.
I did sent a request to Steinberg Support because this is quite annoying. I'm waiting for an answer.

Martin.Jirsak
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Re: Registration/download access error: X kein AC

Post by Martin.Jirsak » Sat May 11, 2019 8:58 pm

Hi,

Today I have got this error message from multiple customers. Might be, there is an error on the server.
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Lafinmusic
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Re: Registration/download access error: X kein AC

Post by Lafinmusic » Sat May 11, 2019 9:31 pm

same problem here

Malfeitor
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Re: Registration/download access error: X kein AC

Post by Malfeitor » Sun May 12, 2019 1:49 am

Same here on code emailed from US online vendor

teebeefree
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Re: Registration/download access error: X kein AC

Post by teebeefree » Sun May 12, 2019 7:42 am

I tried inputting a wrong code at www.steinberg.net/gettingstarted and it gave a more specific error code: this download code does not exist. -404

What does kein AC even mean?!

some kind of error where the codes need activating steinberg server side?

gestavrakis
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Re: Registration/download access error: X kein AC

Post by gestavrakis » Sun May 12, 2019 8:35 am

if you bought a sealed cubase pro, that means you got in the cubase box a usb dongle also. The license is inside this. You dont have to do anything else, just plug the dongle in a usb port.
I suppose you got also an activation code which is of no use as you have already have cubase pre-activated in the usb dongle inside the sealed box you bought. All you have to do is simple register the usb dongle in your steinberg account.
The download is independent from any code itself, or elicense or whatever. you just run the download program and thats all. Just be sure you gave admin rights to the download manager

teebeefree
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Re: Registration/download access error: X kein AC

Post by teebeefree » Sun May 12, 2019 9:07 am

Ah ok...thank you very much for your reply I feel im closer to using audio warp!! I just couldn't see any licenses from the usb showing up in the elicense software in the right hand side of the license pane. Nor were there any visible licenses in my registered products in my steinberg account. I get this after registering usb license:

Your eLicenser with the number 1xxxxx2 4xxxxxB was successfully registered.

Currently, there is no valid Steinberg product license found on this eLicenser.


When the usb dongle is highlighted, Synchrosoft license pane to the right of the GUI reads:

All Applications

Steinberg, Non-movable, Remaining time, 25h

then hovering over it I get a message that says Limited license (might expire)

So do I just download a trial from steinberg and then the usb dongle included in the packaging will facilitate full functionality?

MellowD
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Re: Registration/download access error: X kein AC

Post by MellowD » Sun May 12, 2019 12:15 pm

Same issue here with Cubase Pro 10 crossgrade. USB e-licenser is registered in my account. The download access code is giving the error “kein AC” and I cannot get the license key until I have entered the DAC. Downloaded the 30 day trial while I find a way to fix this. Looking at other posts, this could be a server issue?

TDuman
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Re: Registration/download access error: X kein AC

Post by TDuman » Sun May 12, 2019 1:07 pm

No. This is not going to work.
There are no pre-installed licenses on the stick. This must be downloaded. But that does not work.
Have the same problem with the error message "kein AC" which is German and means no activation code.
Therefore, think this is a license server bug and hopefully will be solved on Monday by the support.
Have until then the trial version with the activation code installed.
Last edited by TDuman on Mon May 13, 2019 9:25 am, edited 1 time in total.

d3vnull
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Re: Registration/download access error: X kein AC

Post by d3vnull » Sun May 12, 2019 6:38 pm

gestavrakis wrote:
Sun May 12, 2019 8:35 am
if you bought a sealed cubase pro, that means you got in the cubase box a usb dongle also. The license is inside this.
This is false. I also got the sealed Pro 10 Box and the the dongle is empty. License needs to be activated with the Download Access Code provided in the box. Maybe it used to be different. I don't know.

gestavrakis
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Re: Registration/download access error: X kein AC

Post by gestavrakis » Sun May 12, 2019 6:51 pm

Then your product you bought its not valid. Ask for a full refound.
The license is ALWAYS inside the dongle and you should see that when you launch the elicenser program

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Re: Registration/download access error: X kein AC

Post by Rudikoll » Mon May 13, 2019 6:19 am

Hello! I have the same message with Crossgrade Version. X kein AC

Tony Mwepu
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Re: Registration/download access error: X kein AC

Post by Tony Mwepu » Mon May 13, 2019 6:44 am

Same problem here I bought Cubase pro 10 through US online vendor. X Kei AC. Please help 2 days of trying to no avail.

Martin.Jirsak
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Re: Registration/download access error: X kein AC

Post by Martin.Jirsak » Mon May 13, 2019 8:00 am

Hi,

JFYI, AC means Activation Code.
Martin Jirsak
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TDuman
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Re: Registration/download access error: X kein AC

Post by TDuman » Mon May 13, 2019 9:10 am

Have just talked to the support in Hamburg. It is a bug on licensing server.
It should be fixed during the day, so that after this error message no longer occurs and the activation code is issued to permanent licensing on the stick to save.

Lafinmusic
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Re: Registration/download access error: X kein AC

Post by Lafinmusic » Mon May 13, 2019 9:13 am

yes I called them to and they said the same.

TDuman
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Re: Registration/download access error: X kein AC

Post by TDuman » Mon May 13, 2019 9:31 am

Problem solved. It works now! :)

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