Registration/download access error: X kein AC

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Ivan1980
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Re: Registration/download access error: X kein AC

Post by Ivan1980 » Mon May 13, 2019 9:42 am

In my case problem SOLVED, I received Activation Code just minute ago.

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Jochen Schmidt
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Re: Registration/download access error: X kein AC

Post by Jochen Schmidt » Mon May 13, 2019 9:50 am

Hi everyone,

Please excuse the inconvenience!

The problem should be solved now.
Please try again.


Cheers,
Jochen
Jochen Schmidt, Technical Support Engineer
Steinberg Media Technologies GmbH
Hamburg, Germany

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vincentl
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Re: Registration/download access error: X kein AC

Post by vincentl » Mon May 13, 2019 10:21 am

Yep ! Finally :D

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Re: Registration/download access error: X kein AC

Post by d3vnull » Mon May 13, 2019 4:08 pm

gestavrakis wrote:
Sun May 12, 2019 6:51 pm
Then your product you bought its not valid. Ask for a full refound.
The license is ALWAYS inside the dongle and you should see that when you launch the elicenser program
Pretty sure it's valid. Bought it directly from Steinberg. ;)

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Re: Registration/download access error: X kein AC

Post by teebeefree » Mon May 13, 2019 5:02 pm

Yep got the download manager after the code is now being accepted. beginning download now///
thanks for heads up everyone

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Re: Registration/download access error: X kein AC

Post by DickBanks » Mon May 13, 2019 9:23 pm

kein ac, German for "no account." Server issues over the weekend, now fixed.

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Re: Registration/download access error: X kein AC

Post by Scu » Mon Jun 24, 2019 11:38 am

Hi

i bought cubase pro 10 but says that
All Applications

Steinberg, Non-movable, Remaining time, 25h

I try to reinstall the elicenser control, i do the mainteance but licens is still limited, why?

Thanks
Cubase Pro 10
Tascam US, Win7 i7

Martin.Jirsak
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Re: Registration/download access error: X kein AC

Post by Martin.Jirsak » Mon Jun 24, 2019 12:53 pm

Scu wrote:
Mon Jun 24, 2019 11:38 am
Hi

i bought cubase pro 10 but says that
All Applications

Steinberg, Non-movable, Remaining time, 25h

I try to reinstall the elicenser control, i do the mainteance but licens is still limited, why?

Thanks
Hi and welcome,

Did you get a Download Access Code or an Activation Code?

If you got a Download Access Code, go to the MySteinberg and get an Activation Code.

Then in the eLCC application click to Enter Activation Code and type the Activation Code in. Click to Download the license.
Martin Jirsak
How to show notes of the chord/scale only
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Scu
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Re: Registration/download access error: X kein AC

Post by Scu » Mon Jun 24, 2019 1:27 pm

Martin.Jirsak wrote:
Mon Jun 24, 2019 12:53 pm

Hi and welcome,

Did you get a Download Access Code or an Activation Code?

If you got a Download Access Code, go to the MySteinberg and get an Activation Code.

Then in the eLCC application click to Enter Activation Code and type the Activation Code in. Click to Download the license.
I get a Download Access Code,
i have my activation code that i already type in eLCC app

maybe too early?

I type the code when in my pc i have installed only PRO 10 and not the other vst that i was finishing to download from the manager

however I do the operation another time -> "You have already redeemed this Download Access Code"

and also in eLCC I tried everything
Cubase Pro 10
Tascam US, Win7 i7

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Re: Registration/download access error: X kein AC

Post by Martin.Jirsak » Mon Jun 24, 2019 2:43 pm

Hi,

You can activate Cubase by using an Activation Code anytime. It's independent from the installation of the application.

What is the state in your MySteinberg account? Can you see the Activation Code has been used? Can you see your USB-eLicneser is registered there? Can you see the Cubase license on it?

In those cases the best is to get in touch with official Steinberg support.
Martin Jirsak
How to show notes of the chord/scale only
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Scu
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Re: Registration/download access error: X kein AC

Post by Scu » Mon Jun 24, 2019 3:23 pm

Martin.Jirsak wrote:
Mon Jun 24, 2019 2:43 pm
Hi,

You can activate Cubase by using an Activation Code anytime. It's independent from the installation of the application.
ok thanks
Martin.Jirsak wrote:
Mon Jun 24, 2019 2:43 pm

What is the state in your MySteinberg account? Can you see the Activation Code has been used? Can you see your USB-eLicneser is registered there? Can you see the Cubase license on it?
i have cubase pro 10 in the list of software. only cubase pro 10 and i'm pretty sure that Groove Agent is already in cubase, isn't it?

"This eLicenser contains the following regular product licenses:

Cubase Pro 10"

(meanwhile: All Application: Steinberg, Non-movable, Remaing times: 23h 20min 37sec ... :?: )
Martin.Jirsak wrote:
Mon Jun 24, 2019 2:43 pm

In those cases the best is to get in touch with official Steinberg support.
i'm here because i wrote to the support 10 days ago with no response (first time i didn't wrote in english...)
Last edited by Scu on Mon Jun 24, 2019 3:33 pm, edited 1 time in total.
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Scu
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Re: Registration/download access error: X kein AC

Post by Scu » Mon Jun 24, 2019 3:31 pm

sorry maybe I shouldn't be here, my problem is limited licenses, I don't get any error message x kein AC I believe
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Re: Registration/download access error: X kein AC

Post by Martin.Jirsak » Mon Jun 24, 2019 11:14 pm

Hi,

Groove Agent SE is part of Cubase license.

Can you see your USB-eLicenser in your MySteinberg account? And the license on it?
Martin Jirsak
How to show notes of the chord/scale only
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Scu
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Re: Registration/download access error: X kein AC

Post by Scu » Wed Jun 26, 2019 2:42 pm

Martin.Jirsak wrote:
Mon Jun 24, 2019 11:14 pm
Groove Agent SE is part of Cubase license.
that's why I don't understand this limited license
wait... Groove Agent SE and Groove Agent 5 is the same thing, right?

Martin.Jirsak wrote:
Mon Jun 24, 2019 11:14 pm
Can you see your USB-eLicenser in your MySteinberg account? And the license on it?
yes
" eLicensers Downloads

USB-eLicenser: ******* ****** eLicenser name Products on this eLicenser: Cubase Pro 10 "
Cubase Pro 10
Tascam US, Win7 i7

Martin.Jirsak
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Re: Registration/download access error: X kein AC

Post by Martin.Jirsak » Wed Jun 26, 2019 9:21 pm

Hi,
Scu wrote:
Wed Jun 26, 2019 2:42 pm
Martin.Jirsak wrote:
Mon Jun 24, 2019 11:14 pm
Groove Agent SE is part of Cubase license.
that's why I don't understand this limited license
wait... Groove Agent SE and Groove Agent 5 is the same thing, right?
HALion Sonice SE, same as Groove Agent SE are part of Cubase license. HALion Sonic 3 and Groove Agent 5 are separated products, you can buy separately and you would get a separated licenses.
Martin Jirsak
How to show notes of the chord/scale only
Cubase Training

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