Upgrading from Cubase Studio 5

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
Post Reply
ansontoh
New Member
Posts: 3
Joined: Wed May 15, 2019 3:00 am
Contact:

Upgrading from Cubase Studio 5

Post by ansontoh » Wed May 15, 2019 3:09 am

Hi there,
I am taking the opportunity of upgrading my old Cubase Studio 5 license (ancient, i know) to Cubase Pro 10 using the upgrade pathway. Whilst i have my USB e-License registered with Cubase Studio 5, this license does not appear in MySteinberg online account. Also, for some reasons, i couldn’t locate the old activation email from Steinberg. Just checking if there is a way for me to add the Cubase Studio 5 license to MySteinberg which qualifies my for the upgrade? Many thanks for this.
Regards
Anson

User avatar
Ed Doll
Site Admin
Posts: 1072
Joined: Thu May 16, 2013 11:18 am
Contact:

Re: Upgrading from Cubase Studio 5

Post by Ed Doll » Wed May 15, 2019 2:41 pm

I cannot find a MySteinberg account on the email address used here on the forum, so I cannot check anything. However, if the eLicenser Control Center shows a Cubase Studio 5 license stored on the USB-eLicenser, you are qualified for the upgrade regardless of a MySteinberg registration.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

Connect with Steinberg on Facebook, YouTube, Twitter, Instagram and SoundCloud!

ansontoh
New Member
Posts: 3
Joined: Wed May 15, 2019 3:00 am
Contact:

Re: Upgrading from Cubase Studio 5

Post by ansontoh » Thu May 16, 2019 1:32 am

Thank you Ed for looking into this. I changed my email address yesterday to test whether the MySteinberg could somehow recognise the older email (and hopefully recognise the old license - but no luck), hence that’s why you can’t locate my account. I have reverted to the same email as this forum’s.
The eLiencese Control Centre does show a Cubase Studio 5 licence - thanks for confirming i am qualified. When i purchase the new “upgrade” activation code, does the eLicense Control Centre automatically recognise it is going to be an upgrade pathway?

Side Note - I purchased Cubase Studio 5 in a box with the USB in 2010, i think what happened was I activated using the code in my old laptop through the old License Control Centre - don’t think there was any email from Steinberg and i don’t recall registering with MySteinberg (not sure it exists back then). I am on a new laptop now - when i plug in the USB e-License, the eLicense Control Centre shows a Cubase Studio 5 but in addition it says” All Applications -Steinberg, Non Movable, remaining time: 24 hour....”. Wondering if this is an issue? Also, I have clicked on the “Maintenance” button and it all went well. However, when I tried registering my USB-eLicense on MySteinberg, but it says “USB -eLicense number already registered by another user”. I don’t know if there’s a way or possible at all to de-register this from my old laptop or old License Control Centre (since I probably didn’t register with MySteinberg back then)? Apologies for all the questions and appreciate your help Ed. I am happy to PM you with my USB number. I have also keep the hard copy of the old activation code if you need proof.
Best regards,
Anson

User avatar
Ed Doll
Site Admin
Posts: 1072
Joined: Thu May 16, 2013 11:18 am
Contact:

Re: Upgrading from Cubase Studio 5

Post by Ed Doll » Thu May 16, 2019 6:49 am

The system is not as advanced as you may think ;) There is basically no connection between the shop for purchasing licences, MySteinberg and the eLicenser Control Center.
The only important part is that you actually have a license on a USB-eLicenser. In your case, it seems like you registered the USB-eLicenser to a different account. To find that account, please send me the USB-eLicenser number in a PM. We'll take it from there then.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

Connect with Steinberg on Facebook, YouTube, Twitter, Instagram and SoundCloud!

ansontoh
New Member
Posts: 3
Joined: Wed May 15, 2019 3:00 am
Contact:

Re: Upgrading from Cubase Studio 5

Post by ansontoh » Thu May 16, 2019 9:06 am

Many thanks Ed. I have PM you my USB elicense number.
Regards,
Anson

Post Reply

Return to “Presales”

Who is online

Users browsing this forum: No registered users and 2 guests