Crossgrade approval delays?

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Jamesville
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Crossgrade approval delays?

Post by Jamesville » Wed May 15, 2019 10:57 am

I'm crossgrading with Reason 9. I applied online on sunday including evidence of ownership and still havent heard anything back. Are there delays in dealing with the checks just now?

I currently have a Steingberg account with other puchased products. There is no reference for my application or entry in my steinberg account apart from an email which says 1-2 working days for them to get back to me which we are past now.

PAulS1981
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Re: Crossgrade approval delays?

Post by PAulS1981 » Wed May 15, 2019 12:41 pm

Same here.
Applied with a picture of my Reason 9 Serial, bought a E-Licencer in a local store on monday and am waiting since for the confirmation Email and the discounted link.

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Ed Doll
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Re: Crossgrade approval delays?

Post by Ed Doll » Wed May 15, 2019 2:31 pm

Yes, unfortunately as we have received many more applications than expected. Sorry! Please bear with us for a bit, we are working on it!
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
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dr
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Re: Crossgrade approval delays?

Post by dr » Wed May 22, 2019 12:46 pm

how long is the delay now ?

edit - to answer my own question, it's down to a couple of hours :)

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Ed Doll
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Re: Crossgrade approval delays?

Post by Ed Doll » Thu May 23, 2019 6:12 am

:lol: Yes, it should be much better now.
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Steinberg Media Technologies GmbH
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romil
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Re: Crossgrade approval delays?

Post by romil » Mon Jun 03, 2019 9:14 am

I placed an order for crossgrade on 2 june, If it takes more time to process crossgrade request will i still be eligible for discounted price even after the sale is over?

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Ed Doll
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Re: Crossgrade approval delays?

Post by Ed Doll » Mon Jun 03, 2019 2:43 pm

Yes, our aim is to offer the discounted price to all requests submitted in time.
The bank holiday and the long weekend took their toll...
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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