Long delivery times / Cubase's 30th anniversary promotion

Interested in Cubase Pro 10, Cubase Artist 10 or Cubase Elements 10? Having questions regarding the update or upgrade to the latest version? Please post here!
Post Reply
User avatar
Matthias Quellmann
Moderator
Posts: 825
Joined: Tue Mar 01, 2011 9:44 am
Location: Hamburg, Germany
Contact:

Long delivery times / Cubase's 30th anniversary promotion

Post by Matthias Quellmann » Thu May 23, 2019 9:33 am

Due to the high demand, considerably long delivery times are to be expected. The earliest possible shipment date for orders of the USB-eLicenser will be in the first week of June. Please excuse this delay. Of course the reduced price is still valid for all orders until June 3, 2019.
Matthias Quellmann - Senior Marketing Manager
Steinberg Media Technologies GmbH
Hamburg, Germany
Checkout Steinberg on YouTube, Twitter and Facebook!

Romeo Gomes
New Member
Posts: 3
Joined: Mon May 27, 2019 6:54 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by Romeo Gomes » Mon May 27, 2019 7:02 pm

Hi,
I am ordering the product from India and I would like to know whether the E-licenser will be delivered from somewhere in my country or will it be shipped internationally. Thanks.

martinpenam
New Member
Posts: 1
Joined: Wed May 29, 2019 6:33 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by martinpenam » Wed May 29, 2019 6:39 pm

Hello
I'm trying to buy the Cubase PRO 10 (downloadable version). I tried with 3 credit cards and did not get results.
I called VISA and MASTERCARD and they told me that everything is fine.

Does your service work correctly?
I want to buy the offer of 30th anniversary, I'm afraid of losing the offer

Thanks.

Jeff md
New Member
Posts: 8
Joined: Mon May 13, 2019 6:55 am
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by Jeff md » Sun Jun 02, 2019 1:07 am

martinpenam wrote:
Wed May 29, 2019 6:39 pm
Hello
I'm trying to buy the Cubase PRO 10 (downloadable version). I tried with 3 credit cards and did not get results.
I called VISA and MASTERCARD and they told me that everything is fine.

Does your service work correctly?
I want to buy the offer of 30th anniversary, I'm afraid of losing the offer

Thanks.
same but then I used the same card with PayPal. worked fine
MacBook Pro Retina (mid 2012) OS Mojave 10.14.4
i7, 2.3ghz, 8gig DDR3, 250gig SSD
Avid Fast Track Duo
soon: Focusrite 8 channel thunderbolt

JppFIN
New Member
Posts: 1
Joined: Tue Jun 04, 2019 1:11 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by JppFIN » Tue Jun 04, 2019 1:15 pm

What is the current expected availability of USB-eLicencers?

fredjm31
New Member
Posts: 4
Joined: Tue May 14, 2019 9:25 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by fredjm31 » Tue Jun 04, 2019 3:58 pm

To shorten the delay, is it possible to order the E-licenser from a third party vendor, and about Steinberg's one :
- cancel (by mail for example) the order, OR
- get a refund when it's received (slightly more complicated) ?

fredjm31
New Member
Posts: 4
Joined: Tue May 14, 2019 9:25 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by fredjm31 » Tue Jun 04, 2019 9:08 pm

About me, forget the question above. After asking, I thought that I don't wan't to deal with two companies. So, I will get the e-licenser from Steinberg too, even if I have to wait.

penguin118
New Member
Posts: 6
Joined: Fri May 31, 2019 4:57 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by penguin118 » Wed Jun 05, 2019 10:51 am

Without the shortage, what is the usual delivery times of the elicenser? As there is a shortage have they been sent out yet?

fcardao
New Member
Posts: 1
Joined: Thu Jun 06, 2019 2:03 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by fcardao » Thu Jun 06, 2019 2:06 pm

Hi
I bought a USB elincenser, steinberg will send us a email with some tracking number?
Because I don't know if they already sent the USB or if they don't....

Anyone can help me?

Mohamedomarproducer
New Member
Posts: 1
Joined: Fri Jun 07, 2019 5:10 am
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by Mohamedomarproducer » Fri Jun 07, 2019 5:14 am

fcardao wrote:
Thu Jun 06, 2019 2:06 pm
Hi
I bought a USB elincenser, steinberg will send us a email with some tracking number?
Because I don't know if they already sent the USB or if they don't....

Anyone can help me?
Same here

fredjm31
New Member
Posts: 4
Joined: Tue May 14, 2019 9:25 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by fredjm31 » Fri Jun 14, 2019 9:48 pm

Steinberg sent an email when they sent the e-licencer :
- I ordered Cubase Artist + e-licencer on june 2nd
- They sent the e-licencer on june 7th
- I received it (in France) on june 11th

ugolaurenti
New Member
Posts: 2
Joined: Wed Jul 10, 2019 11:18 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by ugolaurenti » Wed Jul 10, 2019 11:23 pm

I all, I've sent a crossgrade (from LogicProX) request almost seven weeks ago with no answer from Steinberg. I've attached my purchase receipt to prove I'm eligible. Any news??

OlegAryutkin
New Member
Posts: 4
Joined: Fri Jul 12, 2019 7:02 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by OlegAryutkin » Fri Jul 12, 2019 7:24 pm

I'm hoping someone at Steinberg is going to read this.
YOUR SUPPORT SUCKS BIG TIME!
I've purchased Cubase 10 Pro, and of course the USB licenser to go with it, on the Steinberg web store.
Guess what -
the USB dongle never arrived (it's been over a month now)
steinberg sent me a DHL tracking number, but DHL tracking system says they didn't actually receive the package from Steinberg
I created a support ticket at ask.net. they don't reply or react except for a generic automated reply.
when I created the support ticket, a user account was created.
then I got locked out of ask.net user support because the password they sent me doesn't work and "reset password" feature is broken.
nobody at ask.net responds to any of my e-mails regarding these subjects.
I am extremely disappointed, having spent good money on the product that is not delivered and the seller ignores me.

I don't know what else to do.
Unless someone at Steinberg steps up and fixes the issue,
next step is going thru paypal and credit card company to try and get refund and forget about Steinberg altogether.


I live in Israel, by the way.
keyboard player, songwriter
all software studio and live rigs.

Zulus
New Member
Posts: 4
Joined: Thu Jul 18, 2019 1:23 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by Zulus » Wed Aug 28, 2019 11:54 am

Can't say. the support suck at all. But this delivery time makes me sad some time :) Id like see, if you can add more interesting think. Example tracking services like https://pkge.net/couriers/china-ems Would be a nice addition. Cheer
Last edited by Zulus on Thu Aug 29, 2019 7:55 pm, edited 2 times in total.

ugolaurenti
New Member
Posts: 2
Joined: Wed Jul 10, 2019 11:18 pm
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by ugolaurenti » Thu Aug 29, 2019 11:49 am

Three months later still no answer from the Steinberg support!!!

User avatar
Fabio Bartolini
Moderator
Posts: 1290
Joined: Tue Oct 02, 2012 11:55 am
Contact:

Re: Long delivery times / Cubase's 30th anniversary promotion

Post by Fabio Bartolini » Thu Aug 29, 2019 11:59 am

Steinberg Support has no support requests under your name / e-mail address. Please note that Asknet and Steinberg are two different companies, with separate helpdesks and separate servers / accounts.

I checked your order history, there is an empty order dated 1st of June 2019 - if you have been charged for that, please get in contact with Asknet.
You can also call for immediate help: https://www.asknet.com/company/customer-support.html
Fabio Bartolini, Test Engineer
Steinberg Media Technologies GmbH
Hamburg, Germany

Connect with Steinberg on Facebook, YouTube, Twitter, Instagram, SoundCloud and Google+!

Post Reply

Return to “Presales”

Who is online

Users browsing this forum: No registered users and 2 guests