random extra fee on invoice, not labeled

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mountainmusic
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random extra fee on invoice, not labeled

Post by mountainmusic » Fri May 31, 2019 3:17 pm

Hey folks,

I was just about to checkout my cart with Cubase. But then a random fee of $33 got added to the total, and it's not labeled and it's not tax. I assume it might be shipping, but why is it not labeled and why is it so expensive? See screenshot.
Anyone else have this issue?
Thanks.
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-steve-
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Re: random extra fee on invoice, not labeled

Post by -steve- » Fri May 31, 2019 3:30 pm

I don't see it- what do you mean, exactly?
independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
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mountainmusic
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Re: random extra fee on invoice, not labeled

Post by mountainmusic » Fri May 31, 2019 3:31 pm

there are two subtotals

-steve-
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Re: random extra fee on invoice, not labeled

Post by -steve- » Fri May 31, 2019 3:35 pm

Whoa. That's clearly wrong.
independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR-RT2 | k-mix audio interface
hp spectre x360 2018 | 16 Gb

-steve-
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Joined: Wed Dec 15, 2010 7:42 pm

Re: random extra fee on invoice, not labeled

Post by -steve- » Fri May 31, 2019 3:42 pm

I just tried to buy that using a Canadian "address" and the error didn't appear- have you tried emptying your cart, deleting cookies and the re-adding to cart?
independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR-RT2 | k-mix audio interface
hp spectre x360 2018 | 16 Gb

mountainmusic
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Posts: 116
Joined: Fri Oct 21, 2016 3:54 am
Contact:

Re: random extra fee on invoice, not labeled

Post by mountainmusic » Fri May 31, 2019 7:18 pm

Hey Steve,
I deleted buying the e-licenser, and that got rid of the fee. So it must have been delivery charge. I'm going to head to my local guitar shop here in Montreal, as they have an e-licenser in stock.
Thanks for the feedback though!

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